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“Wonderful surprise!” 5 of 5 stars
Review of Comfort Inn and Suites Durango, Colorado

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Comfort Inn and Suites Durango, Colorado
2.5 of 5 Hotel   |   455 South Camino del Rio, Durango, CO 81303   |  
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Ranked #9 of 30 hotels in Durango
Chicago, Illinois
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Wonderful surprise!”
5 of 5 stars Reviewed June 18, 2014

I did not know that Comfort Inn could be so nice. The room was shiny and new, the bed and pillows were super comfy, and we slept like babies. I loved the bathroom--good counter space is so important. We travel with our little dog and he was welcomed for a reasonable fee. The hotel is located south of town which made for a quieter experience. When we drove into town to eat or shop we never had a problem finding parking.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 19, 2014
Dear Guest,
We thank you for your wonderful review. We are so pleased to hear that you enjoyed everything about your experience including our clean, comfy beds, roomy new bathrooms, pet friendly accommodations and great location to all Durango's attractions. We hope that you will visit us again very soon!
Thank you,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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408 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
Phoenixville, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed June 17, 2014

I am going to rate this hotel a 3 not for the quality of the room but because of the manager that night. Our room rate found us next to the stairs, the elevator and the ice machine. Not to mention the fact that there was a crusty substance on one of the bed's sheets and hairs on the other bed's. Ugh. BUT.....the manager on duty was mortified, hand delivered new sheets and reduced our rate. I wish I could say I'd had a horrible night's sleep in that room location, but I'd be lying. I slept just fine.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 19, 2014
Dear Guest,
Please accept my most sincere apologies for the experience and inconvenience you encountered at our hotel recently. We do have a wonderful housekeeping staff who normally do an excellent job keeping our hotel clean and fresh. We are all human however and do make mistakes. I am very sorry you experienced anything other than the normal high standards we hold for ourselves. I am very glad the Manager On Duty was able to quickly rectify the situation to your satisfaction and that you were able to have a good nights rest. We hope that you will give us another opportunity to provide you with an even better visit next time you are in beautiful Durango Colorado.
Sincerely,
Comfort Inn & Suites Staff
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 16, 2014 via mobile

We got a great last minute deal; and the front desk clerk, AMANDA, was super friendly and helpful. She even recommended a local pizza delivery place that had an excellent menu. They had a great breakfast spread with a wide variety of choices!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 18, 2014
Dear Guest,
Thank you for taking the time to let us know about your recent experience at our hotel. It is always great to hear that our friendly and helpful staff made your stay a pleasant experience. We are very glad you enjoyed our hot complimentary breakfast. We do offer many delicious choices so that there is always something for everyone!
We certainly appreciate your kind words of praise and hope that you will return very soon to stay with us again.
Sincerely,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
109 reviews 109 reviews
63 hotel reviews
Reviews in 57 cities Reviews in 57 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed June 12, 2014

This is pretty much a standard Comfort Inn, about what you'd expect. It is south of town, so you have to drive in to Durango and pay a lot to see to town itself for sight-seeing or dinner. The rooms themselves are well-equipped with decent beds, and fridge, microwave, etc. - even a safe. I found it somewhat irritating that they not only require a password for their wi-fi, they changed it during my two-day stay without warning. Also, on our second day, we returned from sight-seeing at 2:30 to find the maid had yet to attend to our room and had to cool our heels in the lobby for an hour until she finished our room. (that was time on my vacation Comfort Inn!) When we went out to Durango at 5 pm we saw another couple waiting... I also agree with comments re breakfast room seating being inadequate. But the room was fine, and that was what we paid for.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 15, 2014
Dear Guest,
I want to thank you for taking the time to let us know about your recent stay. We appreciate your comments and will always try our best to use them to always better our service and property.
I am glad to hear that you were happy with your room and that you found it to be comfortable and well equipped with all our extra amenities.
I do want to apologize for the inconveniences that you encountered regarding the timing of your housekeeping service and the changing of our Wi-Fi password.
We do have an outstanding housekeeping staff and they try very hard to make sure every guest who desires service during their stay gets it in a timely manner. Our staff works from 9 am to 5 pm or later to ensure each room is clean and comfortable. We are always happy to take requests for service at a certain time if advance arrangements are made at the Front Desk. This way our guests know that their room will be serviced to coincide with their plans for the day.
I also am sorry that the changing of our Wi-Fi password inconvenienced you in any way. We do change it every few days to always ensure complete privacy and protection for our guests. Hopefully a quick phone call to or Front Desk rectified the situation for you with a new password.
Once again, we appreciate your feedback and we will address the issues you encountered to ensure that we have a better solution in the future.
We hope you will visit us again the next time you are in beautiful Durango.
Sincerely,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mason, Ohio
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 10, 2014

This Comfort Inn is on Rt 160, if coming from the east just before the heart of Durango, on the left via an access road. Clean, quiet with nice decor and good breakfast The maps tend to indicate Rt 550 as Camino del Rio I hate it that Routs are well marked but then the area indicates a street name but that is not the hotel's fault. I recommend, also, because there was a little snafu with the pool, the front desk immediately indicated as such and indicated arrangements were made at the community center pool. After checking out the room, finding it quite acceptable we decided to discuss our unhappiness The general manager was very attentive to our conversation and immediately resolved the issue to our satisfaction without any prompting on our part.

Room Tip: Nothing to add. The hotel is on an access street, was quiet
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 12, 2014
Dear Guest,
Thank you for taking the time to review our hotel. Your comments help us to know what we are doing right and where we may need to improve our services. I am so pleased to hear that you enjoyed our clean, quiet rooms and appreciated our new, modern décor. Our hot complimentary breakfast is one of the best around! I apologize for any inconveniences you experienced during you stay and am glad to hear that our GM was able to rectify the situation to your satisfaction. Your comfort and enjoyment is our top priority.
We hope you will visit us again in the future to allow us to provide you with another great stay!
Sincerely,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orland Park, Illinois
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 7, 2014

Hotel was very nice, as was the staff. It is not far from Mesa Verde National Park and close to the old section of the town. The rooms were a nice size and the bed was very comfortable. Breakfast was the typical Comfort Inn fare. The only negative was that all the tables in the breakfast room were either occupied or very dirty. Would surely stay here if we are ever in Durango, CO again.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 10, 2014
Dear Guest,
Thank you for your great comments and review of our hotel. We appreciate you taking the time to let us know that you enjoyed our nice staff, convenient location and comfortable beds. We strive to make every guest's stay comfortable and enjoyable. Repeat business is or goal and so it is with great pleasure to learn you will stay with us again. We look forward to serving you in the near future.
Thank you,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 6, 2014

Convenient location next to the highway. Room with King bed had plenty of space to move about, and the indoor air was fresh (no-smoking throughout the place). Front desk person was friendly and helpful.

What impressed me was that each lamp base had 2 extra power outlets. Even the microwave had 2 power outlets in the front. The bathroom had separate timers for the fan and the ultraviolet lamp.

The breakfast area was airy, and offered the usual food (boiled egg, scrambled egg, bread, muffins, waffles, sausage, 2 types of cereal, fruit). The integrated dispenser of hot water, light coffee & dark coffee took some trial and error to get going.

I did not use the small pool, but based on the wet tracks on the carpet leading to the elevator, it seemed to be popular with the kids.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 10, 2014
Dear Guest,
Thank you so much for your nice review. We are so pleased that you enjoyed our convenient location and big, roomy guest rooms. We are proud to be a 100% smoke free hotel and take pride in providing all our guests with a fresh, clean smoke free room each and every stay.
Our friendly and helpful staff are ready to make your visit enjoyable and worry free. We appreciate your praise and it serves as encouragement to all our staff.
We hope to see you again in the very near future.
Sincerely,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn and Suites Durango, Colorado

Address: 455 South Camino del Rio, Durango, CO 81303
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Durango
#6 Romantic Hotel in Durango
#7 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn and Suites Durango, Colorado 2.5*
Official Description (provided by the hotel):
NEW POOL, FINNISH SAUNA & RENOVATED ROOMS. Welcome to the Award Winning Comfort Inn & Suites Hotel located in picturesque Durango. Those searching for Durango Hotels choose the Comfort Inn & Suites because of our warm accommodations, friendly service and all the beautiful Durango attractions which are nearby such as the historical town center offering a wide array of dining, shopping, the famous D&S Narrow Gauge Railroad, and the Animas River Walk. Durango is a town rich in history with breathtaking views of the San Juan Mountains. Winter activities are abundant at the Durango Mountain Purgatory ski area. Durango was recently voted Best Colorado Ski Big Town. Durango is famous for its fantastic summer recreation such as hiking, mountain biking, river rafting, jeep tours, horseback riding, and fishing. Durango was also recently voted Best River Town in America. Other nearby points of interest are the Mesa Verde National Park (a UNESCO World Heritage Site), Sky Ute Casino and Fort Lewis College. Our Durango hotel is a Tripadvisor Certificate of Excellence Award Winner 2013, 2012, & 2011. The Durango Lift stops within 200 feet of the hotel for easy and convenient access throughout Durango. Full-service hotel amenities and features include the following: • NEW Indoor heated pool & SAUNA • Free high-speed Internet access • Free local calls • Business center • Air conditioned exercise facility Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Business travelers staying at this Durango, CO hotel will find the Business Center with copy and fax services useful. All spacious guest rooms are equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and 32-inch televisions with cable, including movie channels. A guest laundry facility is located on the premises for convenience. ... more   less 
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Also Known As:
Comfort Inn And Suites Durango, Colorado Hotel Durango
Comfort Inn Durango
Quality Inn Durango
Durango Comfort Inn

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