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“Super friendly check-in!” 4 of 5 stars
Review of Comfort Inn and Suites Durango, Colorado

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Comfort Inn and Suites Durango, Colorado
2.5 of 5 Hotel   |   455 South Camino del Rio, Durango, CO 81303   |  
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Ranked #9 of 30 hotels in Durango
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Super friendly check-in!”
4 of 5 stars Reviewed June 16, 2014 via mobile

We got a great last minute deal; and the front desk clerk, AMANDA, was super friendly and helpful. She even recommended a local pizza delivery place that had an excellent menu. They had a great breakfast spread with a wide variety of choices!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 18, 2014
Dear Guest,
Thank you for taking the time to let us know about your recent experience at our hotel. It is always great to hear that our friendly and helpful staff made your stay a pleasant experience. We are very glad you enjoyed our hot complimentary breakfast. We do offer many delicious choices so that there is always something for everyone!
We certainly appreciate your kind words of praise and hope that you will return very soon to stay with us again.
Sincerely,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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405 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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English first
Los Angeles, California
Top Contributor
109 reviews 109 reviews
63 hotel reviews
Reviews in 57 cities Reviews in 57 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed June 12, 2014

This is pretty much a standard Comfort Inn, about what you'd expect. It is south of town, so you have to drive in to Durango and pay a lot to see to town itself for sight-seeing or dinner. The rooms themselves are well-equipped with decent beds, and fridge, microwave, etc. - even a safe. I found it somewhat irritating that they not only require a password for their wi-fi, they changed it during my two-day stay without warning. Also, on our second day, we returned from sight-seeing at 2:30 to find the maid had yet to attend to our room and had to cool our heels in the lobby for an hour until she finished our room. (that was time on my vacation Comfort Inn!) When we went out to Durango at 5 pm we saw another couple waiting... I also agree with comments re breakfast room seating being inadequate. But the room was fine, and that was what we paid for.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 15, 2014
Dear Guest,
I want to thank you for taking the time to let us know about your recent stay. We appreciate your comments and will always try our best to use them to always better our service and property.
I am glad to hear that you were happy with your room and that you found it to be comfortable and well equipped with all our extra amenities.
I do want to apologize for the inconveniences that you encountered regarding the timing of your housekeeping service and the changing of our Wi-Fi password.
We do have an outstanding housekeeping staff and they try very hard to make sure every guest who desires service during their stay gets it in a timely manner. Our staff works from 9 am to 5 pm or later to ensure each room is clean and comfortable. We are always happy to take requests for service at a certain time if advance arrangements are made at the Front Desk. This way our guests know that their room will be serviced to coincide with their plans for the day.
I also am sorry that the changing of our Wi-Fi password inconvenienced you in any way. We do change it every few days to always ensure complete privacy and protection for our guests. Hopefully a quick phone call to or Front Desk rectified the situation for you with a new password.
Once again, we appreciate your feedback and we will address the issues you encountered to ensure that we have a better solution in the future.
We hope you will visit us again the next time you are in beautiful Durango.
Sincerely,
Comfort Inn & Suites Staff
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Mason, Ohio
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 10, 2014

This Comfort Inn is on Rt 160, if coming from the east just before the heart of Durango, on the left via an access road. Clean, quiet with nice decor and good breakfast The maps tend to indicate Rt 550 as Camino del Rio I hate it that Routs are well marked but then the area indicates a street name but that is not the hotel's fault. I recommend, also, because there was a little snafu with the pool, the front desk immediately indicated as such and indicated arrangements were made at the community center pool. After checking out the room, finding it quite acceptable we decided to discuss our unhappiness The general manager was very attentive to our conversation and immediately resolved the issue to our satisfaction without any prompting on our part.

Room Tip: Nothing to add. The hotel is on an access street, was quiet
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 12, 2014
Dear Guest,
Thank you for taking the time to review our hotel. Your comments help us to know what we are doing right and where we may need to improve our services. I am so pleased to hear that you enjoyed our clean, quiet rooms and appreciated our new, modern décor. Our hot complimentary breakfast is one of the best around! I apologize for any inconveniences you experienced during you stay and am glad to hear that our GM was able to rectify the situation to your satisfaction. Your comfort and enjoyment is our top priority.
We hope you will visit us again in the future to allow us to provide you with another great stay!
Sincerely,
Comfort Inn & Suites Staff
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Orland Park, Illinois
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 7, 2014

Hotel was very nice, as was the staff. It is not far from Mesa Verde National Park and close to the old section of the town. The rooms were a nice size and the bed was very comfortable. Breakfast was the typical Comfort Inn fare. The only negative was that all the tables in the breakfast room were either occupied or very dirty. Would surely stay here if we are ever in Durango, CO again.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 10, 2014
Dear Guest,
Thank you for your great comments and review of our hotel. We appreciate you taking the time to let us know that you enjoyed our nice staff, convenient location and comfortable beds. We strive to make every guest's stay comfortable and enjoyable. Repeat business is or goal and so it is with great pleasure to learn you will stay with us again. We look forward to serving you in the near future.
Thank you,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 6, 2014

Convenient location next to the highway. Room with King bed had plenty of space to move about, and the indoor air was fresh (no-smoking throughout the place). Front desk person was friendly and helpful.

What impressed me was that each lamp base had 2 extra power outlets. Even the microwave had 2 power outlets in the front. The bathroom had separate timers for the fan and the ultraviolet lamp.

The breakfast area was airy, and offered the usual food (boiled egg, scrambled egg, bread, muffins, waffles, sausage, 2 types of cereal, fruit). The integrated dispenser of hot water, light coffee & dark coffee took some trial and error to get going.

I did not use the small pool, but based on the wet tracks on the carpet leading to the elevator, it seemed to be popular with the kids.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 10, 2014
Dear Guest,
Thank you so much for your nice review. We are so pleased that you enjoyed our convenient location and big, roomy guest rooms. We are proud to be a 100% smoke free hotel and take pride in providing all our guests with a fresh, clean smoke free room each and every stay.
Our friendly and helpful staff are ready to make your visit enjoyable and worry free. We appreciate your praise and it serves as encouragement to all our staff.
We hope to see you again in the very near future.
Sincerely,
Comfort Inn & Suites Staff
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Littleton, Colorado
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 2, 2014

After staying in another hotel in the same price range in Durango, I was pleasantly surprised with this Comfort Inn. The front desk staff was friendly, helpful and efficient. My room was much nicer than I expected - almost felt like I was at a more expensive hotel. The bed was quite comfortable, the room very quiet and clean. It also had a microwave, refrigerator and coffee maker. Rooms were upgraded, modern. The breakfast was better than most complimentary breakfasts. I had two different hotels that weekend - same price - and this was by far superior. This would definitely be my choice when I stay in Durango.

Room Tip: Upper floor away from elevators and ice machines.
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  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 4, 2014
Dear Guest,
Thank you so much for your wonderful review of our hotel. We are so pleased to hear that you enjoyed every aspect of your stay from check in with our friendly, helpful, efficient staff; our clean, comfortable quiet rooms and our delicious complimentary breakfast.
We are certainly happy that you will make our hotel your choice when visiting Durango and look forward to seeing you again in the near future.
Best Regards,
Comfort Inn & Suites Staff
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Pleasant Valley, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 26, 2014

During our trip out west this Spring, we stayed at the Comfort Inn and Suites in Durango, CO. Because there was nearby construction, it was initially a little difficult to find the actual hotel. However, once we did find it, it was very enjoyable, The room was comfortable and the complementary breakfast was tasty and filling. What stands out for me, however, was the staff. They were, without a doubt, just about the friendliest and most accommodating people I have ever met. Whoever was behind the front desk always had a smile and a cheery word to say...no matter how often you went past them. They were helpful and never seemed as though they were too busy to talk. No matter who was checking in or out or who had a question, the staff gave that person 100% of their attention and never rushed anyone. I had a bit of a problem with the laundry room (my fault not theirs) and they answered my subsequent questions with the same politeness that they answered my first. The staff who maintain the breakfast area never let anything run out and they were always present....filing the coffee pot or food stations or setting out additional plates and utensils. The two women who worked in the breakfast area never stood still and yet were never intrusive. What especially stands out in my mind was that one chilly night, the woman behind the desk set out a kettle of chicken noodle soup and crackers. I have never seen anything like that before and that thoughtful touch warmed both the body and the soul.

Like I said, the only downside was the nearby construction. However on our first night there, a waitress at Denny's offered directions that circumvented the construction. That made a world of difference and we were never impacted again.

Definitely a great place to stay if you are in the Durango area.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, May 30, 2014
Dear Guest,
Thank you for your wonderful compliments about our hotel and staff. Your satisfaction is our number one priority and it is always rewarding to hear we accomplished our goal.
We look forward to providing you with the same exceptional service and accommodations on your next visit to our beautiful town!
Best Regards,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn and Suites Durango, Colorado

Address: 455 South Camino del Rio, Durango, CO 81303
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Durango
#6 Romantic Hotel in Durango
#8 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn and Suites Durango, Colorado 2.5*
Official Description (provided by the hotel):
NEW POOL, FINNISH SAUNA & RENOVATED ROOMS. Welcome to the Award Winning Comfort Inn & Suites Hotel located in picturesque Durango. Those searching for Durango Hotels choose the Comfort Inn & Suites because of our warm accommodations, friendly service and all the beautiful Durango attractions which are nearby such as the historical town center offering a wide array of dining, shopping, the famous D&S Narrow Gauge Railroad, and the Animas River Walk. Durango is a town rich in history with breathtaking views of the San Juan Mountains. Winter activities are abundant at the Durango Mountain Purgatory ski area. Durango was recently voted Best Colorado Ski Big Town. Durango is famous for its fantastic summer recreation such as hiking, mountain biking, river rafting, jeep tours, horseback riding, and fishing. Durango was also recently voted Best River Town in America. Other nearby points of interest are the Mesa Verde National Park (a UNESCO World Heritage Site), Sky Ute Casino and Fort Lewis College. Our Durango hotel is a Tripadvisor Certificate of Excellence Award Winner 2013, 2012, & 2011. The Durango Lift stops within 200 feet of the hotel for easy and convenient access throughout Durango. Full-service hotel amenities and features include the following: • NEW Indoor heated pool & SAUNA • Free high-speed Internet access • Free local calls • Business center • Air conditioned exercise facility Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Business travelers staying at this Durango, CO hotel will find the Business Center with copy and fax services useful. All spacious guest rooms are equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and 32-inch televisions with cable, including movie channels. A guest laundry facility is located on the premises for convenience. ... more   less 
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Also Known As:
Comfort Inn And Suites Durango, Colorado Hotel Durango
Comfort Inn Durango
Quality Inn Durango
Durango Comfort Inn

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