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“Would stay here again - conveniently located” 4 of 5 stars
Review of Comfort Inn and Suites Durango, Colorado

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Comfort Inn and Suites Durango, Colorado
2.5 of 5 Hotel   |   455 South Camino del Rio, Durango, CO 81303   |  
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Ranked #9 of 30 hotels in Durango
Brookfield, Wisconsin
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Would stay here again - conveniently located”
4 of 5 stars Reviewed September 7, 2013

Check in went smoothly although we had to wait in a cramped small lobby due to checking in at the same time as a number of out-of-town high school baseball teams. Staff were friendly and offered recommendations for restaurants in Durango. The room was fine. We didn't test out the pool, but it looked small. The continental breakfast was also fine. Overall we really enjoyed Durango having never been there before. We would stay here again.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, September 10, 2013
Dear Guest,
We are pleased to receive your complimentary review of our hotel. I am glad our staff were able to efficiently check you in even on a busy evening. We are glad you enjoyed our accommodations and breakfast. There is so much to do and see in our beautiful town. We hope you will return again soon and stay with us on your next trip to Durango.
Thank you,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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397 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
New London, North Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

This is a very nice hotel just a mile from downtown Durango. It's located the highway so walking downtown is not possible.

The staff were friendly and efficient at check in. The room was very clean and had a fridge and microwave. Wi-Fi worked great. The breakfast was above average for continental breakfasts, The attendant made our waffles rather than my having to do it myself!

We stayed in a handicapped room on the first floor. Hotel was full but it was quiet in our room and we had a pleasant and restful stay.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, September 10, 2013
Dear Guest,
Thank you for your recent review of our hotel. We appreciate your compliments to our friendly and efficient staff as well as out outstanding housekeeping staff who do such a great job of keeping out hotel so clean.
We are so happy you enjoyed our wonderful breakfast and appreciate our high speed wi-fi. We hope that you will visit us again soon and enjoy another pleasant and restful stay at the Durango Comfort Inn.
Sincerely,
Comfort Inn & Suites Staff
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Wichita, Kansas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 3, 2013

This place was a jewel, as a hotel manager myself I was really impressed on how friendly the staff was from the front desk to the housekeepers, to the public works individuals. They really made our stay enjoyable. Rooms were nice and clean, and breakfast that was provided was great. I would recommend this hotel to anyone traveling to Durango on visiting , business or vacation.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, September 16, 2013
Dear Guest,
Thank you for taking the time to write a review about your recent stay.
It is always great to hear that our guest's enjoy their stay with us and even more rewarding when we hear from a fellow Hospitality employee. You know how hard everyone works in the industry and so it is especially rewarding when we are able to impress someone who knows the ins and outs of the job! We are all very glad to hear you will recommend us to others traveling to Durango and hope that you will stay with us again in the near future.
Sincerely,
Comfort Inn & Suites Staff
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Houston, Texas
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 29, 2013

It was clean on an otherwise full weekend. Kristen at the desk was very good about customer service. It was ok, older but decent maintenance. Typical Comfort inn type of breakfast featurig blueberry waffles and rubber eggs. Housekeeping staff was on top of job. Not a great hotel, all around decent. Double Tree, Hampton, Holiday Inn were full, I did not regret this hotel choice.

Room Tip: Rooms on backside are a lot quieter.
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, September 10, 2013
Dear Guest,
Thank you for the review of your recent stay. We appreciate you taking the time to let us know how we did. We are very pleased to hear that you were happy with your choice of our hotel and that you found our customer service to be good. Our housekeeping staff do an outstanding job and we appreciate the compliments. I am sorry to hear that you were not as pleased with our breakfast. We feel that the breakfast we provide goes above and beyond the standards for Comfort Inns. Our fresh made waffles in two flavors, hot and cold cereals, 2 kinds of pastries, real hot scrambled eggs, sausage or bacon, bagels or english muffins, yogurt, fresh fruit, and hard boiled eggs give all of our guests the variety to make a hearty and satisfying breakfast.
We hope that you will stay with us again in the future and look forward to providing you with the same great service.
Thank you,
Comfort Inn & Suites Staff
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Lake Forest, IL
Top Contributor
116 reviews 116 reviews
53 hotel reviews
Reviews in 56 cities Reviews in 56 cities
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed August 28, 2013

We are Marriott Platinum members and had every intention of spending the night in Durango at the Residence Inn there. Unfortunately the management at the RI had a take it or leave it attitude for an excessively high room rate. We went on Trip Advisor for an alternative and this is how we became new Durango Comfort Inn guests! In my haste I booked a room at the Comfort Inn web site for substantially less money but I mistakenly booked the wrong date. A quick phone call to Geoff at the front desk was all it took to fix my mistake, something the CI 800 number folks could not fix! So we already like the Durango Comfort Inn team!

Check in was fast and friendly. The room was large and well decorated. You see the pride in the way this property is maintained The warm breakfast had all the quality choices I'm used to at Marriott Residence Inn. What I was not prepared for was just how well the Durango Comfort Inn competes to a much higher priced Marriott Residence Inn! Hats off the Durango Comfort Inn team, You are the place to stay in Durango!

Room Tip: Ask for a north end third floor room. They have an elevator nearby
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, September 10, 2013
Dear Guest,
Thank you so much for your wonderful review of our hotel. I cannot tell you how pleased we are to hear that we have earned your loyalty and that you will stay with us again the next time you are in beautiful Durango CO!
Our friendly, caring staff make it their first priority to provide you with great accommodations from check in to check out. We will continue to provide this service for all your future visits.
Best Regards,
Comfort Inn & Suites Staff
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Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 26, 2013

We stayed in Durango for 1 night before heading out to Mesa Verde. This hotel was very affordable and an overall excellent place to stay. Close to the historic downtown, fantastic free breakfast and very clean and comfortable. Would definitely stay there again and recommend it.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, August 27, 2013
Dear Guest,
Thank you for your great compliments of our hotel. We are very pleased that you enjoyed your stay with us and appreciate the fact that you not only will stay with us again in the future, but that you are also recommending us to others.
The highest form of praise we can get from our guests is repeat business and we are glad to have yours.
Best Regards,
Comfort Inn & Suites Staff
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spokane
Top Contributor
74 reviews 74 reviews
45 hotel reviews
Reviews in 48 cities Reviews in 48 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 23, 2013

This is a fairly typical Comfort Inn. The beds were good, room good-sized. Breakfast was reasonable. Value good especially for expensive Durango. This hotel is about a mile outside of downtown Durango and the Durango/Silverton railroad. Bathroom could have been cleaner; property is a little worn and wifi was weak. Respectable budget choice.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, August 27, 2013
Dear Guest,
I want to thank you for taking the time to write a review about your recent stay.
I am glad to hear that you were pleased with our comfortable beds, breakfast and value.
I apologize if you encountered anything other than a spotless bathroom in your room. We have an excellent Housekeeping department who normally do an outstanding job. As you can see from the numerous comments on this site, we get very few complaints about our cleanliness. I hope that you brought this issue to our attention during your stay so that it was rectified for you immediately.
We are very proud of our beautifully decorated and modern hotel and feel that it exceeds the standards of most typical Comfort Inns.
I am not sure why you encountered "weak" wi-fi, as we have very fast internet and never have complaints, however I apologize if you had any issues with it during your stay.
Thank you again, and I hope you will consider us again for your next stay in Durango.
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn and Suites Durango, Colorado

Address: 455 South Camino del Rio, Durango, CO 81303
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Durango
#6 Romantic Hotel in Durango
#7 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn and Suites Durango, Colorado 2.5*
Official Description (provided by the hotel):
NEW POOL, FINNISH SAUNA & RENOVATED ROOMS. Welcome to the Award Winning Comfort Inn & Suites Hotel located in picturesque Durango. Those searching for Durango Hotels choose the Comfort Inn & Suites because of our warm accommodations, friendly service and all the beautiful Durango attractions which are nearby such as the historical town center offering a wide array of dining, shopping, the famous D&S Narrow Gauge Railroad, and the Animas River Walk. Durango is a town rich in history with breathtaking views of the San Juan Mountains. Winter activities are abundant at the Durango Mountain Purgatory ski area. Durango was recently voted Best Colorado Ski Big Town. Durango is famous for its fantastic summer recreation such as hiking, mountain biking, river rafting, jeep tours, horseback riding, and fishing. Durango was also recently voted Best River Town in America. Other nearby points of interest are the Mesa Verde National Park (a UNESCO World Heritage Site), Sky Ute Casino and Fort Lewis College. Our Durango hotel is a Tripadvisor Certificate of Excellence Award Winner 2013, 2012, & 2011. The Durango Lift stops within 200 feet of the hotel for easy and convenient access throughout Durango. Full-service hotel amenities and features include the following: • NEW Indoor heated pool & SAUNA • Free high-speed Internet access • Free local calls • Business center • Air conditioned exercise facility Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Business travelers staying at this Durango, CO hotel will find the Business Center with copy and fax services useful. All spacious guest rooms are equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and 32-inch televisions with cable, including movie channels. A guest laundry facility is located on the premises for convenience. ... more   less 
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Also Known As:
Comfort Inn And Suites Durango, Colorado Hotel Durango
Comfort Inn Durango
Quality Inn Durango
Durango Comfort Inn

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