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“Nice hotel with even nicer staff!” 5 of 5 stars
Review of Comfort Inn and Suites Durango, Colorado

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Comfort Inn and Suites Durango, Colorado
2.5 of 5 Hotel   |   455 South Camino del Rio, Durango, CO 81303   |  
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Ranked #8 of 30 hotels in Durango
Paris, France
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Nice hotel with even nicer staff!”
5 of 5 stars Reviewed June 9, 2013

Checked in and even though the room was immaculate, noticed a faint sour smell in the air. Stephanie, one of the housekeepers, came to check it out and immediately told me that this very clean room was not up to her high standards, and that if I would hold on a second, she would come in and give the room a thorough second cleaning! Maintenance then came, and thought that the odor might be from a drip pan under the fridge, which he immediately took out to clean. However, Madeline, the front desk person, suggested that a new room would keep me from waiting, and since we hadn't yet unpacked, she moved us immediately. Then she said the nicest words I'd ever heard from any hotel staff person anywhere. As she handed me my new keys, she said, "And please, if this room isn't perfect for you, don't be shy. Come down and tell us and we'll move you again until you are happy." What a sweet thing to do. I know that in the past I have sometimes thought, "What if I move and the new room is even worse? I had better just stay where I am." But in this case, Madeline made sure that I knew ahead of time that I needn't feel embarrassed about returning to the desk more than once. It's easy to find a nice hotel in a town like Durango. But we hit the jackpot when we found one with such an amazing staff. We will definitely be back!!!

Room Tip: Ask for a room in the back if you prefer it to be quieter during the day, though overall, Durango is...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 10, 2013
Dear Guest,
Thank you so much for your recent review and very nice compliments. I am sorry that you encountered anything unpleasant in the room you were checked into, but and very glad to hear that our staff was attentive and quick to respond to any issue.
All our departments take great pride in their work and having people like Stephanie and Madeline on our staff make our hotel even better!
Thank you for taking the time to mention them and let us know about your great stay. We are so pleased you will be back, and we look forward to providing you with the outstanding service you received the first time.
Sincerely,
Comfort Inn & Suites Staff
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373 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Texas
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 5, 2013

Spent our last night in Durango at this hotel because it was on the way to the airport. Typical Comfort Inn - front desk was very friendly and helpful. They made a great recommendation for a local restaurant and answered questions about the hotel property. Room was comfortable and clean. I enjoyed the pool and hot tub on the first floor. Also took advantage of the Business Center for our boarding passes. Breakfast included scrambled eggs and sausage, waffles, etc. I would like to say that one particular employee (Marley?) really stood out as being exceptionally helpful. She became my "go to" person during our stay. Thanks!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 10, 2013
Dear Guest,

Thank you for your recent review. I am glad you found our staff to be friendly and helpful, our rooms to be comfortable and clean, and you were able to enjoy our great amenities such as our pool, spa, business center and breakfast. All of our staff go the extra mile to ensure our guest's comfort and satisfaction and Marley is one of our greatest assets! Thank you for taking the time to mention her and let us know how great your stay was. We look forward to your next stay!
Sincerely,
Comfort Inn & Suites Staff
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Bethesda Maryland
Top Contributor
122 reviews 122 reviews
58 hotel reviews
Reviews in 56 cities Reviews in 56 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed June 1, 2013

This was our second stay her. both one night. Its a "run of the mill" comfort inn. Not great, not bad. Nice staff. Needs a little work to deal with breakfast surges. Internet worked fine. Breakfast ok . Rooms quiet.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 2, 2013
Dear Guest,
Thank you for your recent review. We are very glad to hear that you are a repeat guest. We take great pride in all of our amenities and services including our hot and delicious complimentary breakfast and high speed internet. I am sorry to hear that you felt our Comfort Inn was "run of the mill". We strive to have all the most modern amenities with beautiful, modern artwork and furnishings. Our large and efficient business center, well equipped fitness room and indoor heated pool and spa make our Comfort Inn a pleasant experience for all our guests. Our experienced and caring staff is our greatest asset as they give 100% to make our guests feel at home and provide them with all they need to have a wonderful stay.
We hope that you will stay with us again soon.
Sincerely,
Comfort Inn & Suites Staff
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Socorro, New Mexico
Top Contributor
53 reviews 53 reviews
10 hotel reviews
Reviews in 34 cities Reviews in 34 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 31, 2013

My wife and I stayed here last year. Service and cleanliness are still fine. Staff is friendly and attentive. Parking is a little tight and parking slots appear to be designed for small cars. Breakfast is reasonable quality and a staff member assists with waffle making. I would stay here again.

Room Tip: Investigate a room on the back side of hotel (away from US550 and road noise)
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 2, 2013
Dear Guest,
Thank you very much for your recent review. We are so glad that you returned again for the second time and that you will continue to stay with us in the future.
Repeat business is a great accomplishment and compliment to our wonderful staff and service and we appreciate you taking the time to let us know.
We look forward to your next stay and providing you with the great service you have become used to here at the Durango Comfort Inn & Suites.
Sincerely,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cordova, Tennessee
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 29, 2013 via mobile

Hotel staff was friendly rooms very clean, location was perfect and price was right. Breakfast was great and breakfast staff helpful. Hotel close to downtown and Durango to Silverton rail road! Pleasant stay all the way around.

Stayed May 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 2, 2013
Dear Guest,
Thank you very much for your recent review of our hotel. We are so glad you enjoyed your stay.
Our staff make every effort to be efficient and helpful, so it is rewarding to hear from you, the guest, that we succeeded.
We hope that you will visit us again very soon.
Thank you,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 26, 2013

Very nice property. It is located a very short drive from downtown historic Durango. The front desk staff was amazingly friendly and helpful.

The room was modern and comfortable. Very quiet. They have an indoor pool and whirlpool (although the whirlpool was out of order during my stay.) Nice business center.

Breakfast was reasonable, not extravagant. Eggs, and either sausage or biscuits and gravy. There is plenty of fresh fruit and yogurt, along with the normal selection of bread and muffins. Coffee was so-so.

The room had a mini-refrigerator and a microwave.

Very satisfied for the price. Great value for the Durango area and will definitely stay here the next time.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 2, 2013
Dear Guest,
Thank you for taking the time to let us know about your recent stay. We are so pleased to hear that you were happy with all our accommodations and will stay with us again next time.
I am glad you found our friendly staff and great amenities to be just what you needed. We are very proud of all that we offer and we too feel that the Comfort Inn is the best value for everyone visiting
the beautiful Durango area.
Please come back and visit us soon, we look forward to serving you again.
Sincerely,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Randolph, New Jersey
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 25, 2013

Max and Madeline at the front desk checked us in and they were both very professional, and personable. We appreciated their help in answering our questions and finding a great place to dine. The rooms are clean and neat but a little out dated.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, June 2, 2013
Dear Guest,
Thank you so much for writing to let us know that our Guest Service Agents are doing such a great job! Our staff enjoy making each and every guest's stay the best it can be and we appreciate you taking the time to let us know we are doing it right!
We hope you will visit us again very soon.
Sincerely,
Comfort Inn & Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn and Suites Durango, Colorado

Also Known As:
Comfort Inn And Suites Durango, Colorado Hotel Durango
Comfort Inn And Suites Durango, Colorado Hotel
Comfort Inn Durango
Quality Inn Durango
Durango Comfort Inn
Address: 455 South Camino del Rio, Durango, CO 81303
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Durango
#5 Family Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn and Suites Durango, Colorado 2.5*
Official Description (provided by the hotel):
NEW POOL, FINNISH SAUNA & RENOVATED ROOMS. Welcome to the Award Winning Comfort Inn & Suites Hotel located in picturesque Durango. Those searching for Durango Hotels choose the Comfort Inn & Suites because of our warm accommodations, friendly service and all the beautiful Durango attractions which are nearby such as the historical town center offering a wide array of dining, shopping, the famous D&S Narrow Gauge Railroad, and the Animas River Walk. Durango is a town rich in history with breathtaking views of the San Juan Mountains. Winter activities are abundant at the Durango Mountain Purgatory ski area. Durango was recently voted Best Colorado Ski Big Town. Durango is famous for its fantastic summer recreation such as hiking, mountain biking, river rafting, jeep tours, horseback riding, and fishing. Durango was also recently voted Best River Town in America. Other nearby points of interest are the Mesa Verde National Park (a UNESCO World Heritage Site), Sky Ute Casino and Fort Lewis College. Our Durango hotel is a Tripadvisor Certificate of Excellence Award Winner 2013, 2012, & 2011. The Durango Lift stops within 200 feet of the hotel for easy and convenient access throughout Durango. Full-service hotel amenities and features include the following: • NEW Indoor heated pool & SAUNA • Free high-speed Internet access • Free local calls • Business center • Air conditioned exercise facility Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Business travelers staying at this Durango, CO hotel will find the Business Center with copy and fax services useful. All spacious guest rooms are equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and 32-inch televisions with cable, including movie channels. A guest laundry facility is located on the premises for convenience. ... more   less 
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