We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Hotel, gave military discount” 5 of 5 stars
Review of Comfort Inn and Suites Durango, Colorado

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Comfort Inn and Suites Durango, Colorado to your Saves list
Comfort Inn and Suites Durango, Colorado
2.5 of 5 Hotel   |   455 South Camino del Rio, Durango, CO 81303   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #12 of 30 Hotels in Durango
Colorado Springs, Colorado
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
“Nice Hotel, gave military discount”
5 of 5 stars Reviewed October 10, 2012

We stayed here when we went to ride on the Durango and Silverton SteamTrain. We thought it was a good hotel for the price and they gave us a military discount. The hotel was clean and the breakfast was good and there was plenty of food and a lot of choices. Our bed, however, did not have that big fluffy pillow top that some hotels I have stayed in had, but I was there to ride the train.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff J, Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, October 25, 2012
Dear Guest,

Thank you for taking the time to let us know about your recent stay. I am very glad that you were pleased with all your accommodations. We hope you will visit us again soon.
Sincerely,
Comfort Inn & Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

469 reviews from our community

Traveler rating
    178
    177
    81
    20
    13
See reviews for
170
175
27
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Denver, Colorado
2 reviews
3 of 5 stars Reviewed October 7, 2012

I stay at this hotel in Durango for business on a frequent basis, probably twice a month for the past four years. Normally when I walk in, I am greeted by smiling faces, warm greetings, and a very easy, convenient check-in process. This has not been the case the past few visits...

The women at the desk seem inept at working customer service. They do not smile, ask how my day is going, or interact with the guests on any level! The check-in process takes twice as long as normal; it's like these ladies don't care how long they make the guests wait, there is no sense of urgency or care.

I don't expect a lot, but it's hard not expect the best when previous employees treated me with such kindness. After three stays, Jake and Lyndsay knew my face AND name as soon as I entered the lobby. I would walk up to the counter and they would greet me by last name - how impressive! They were happy, willing to go above and beyond, and took the time to remember details about my life (like asking how my grandchild was). These small details made my stay at the Comfort Inn memorable and wonderful. The new ladies that work the desk should take some lessons from Lyndsay and Jake! I haven't seen these two in awhile, but I hope they know I appreciate and recognize their hard work.

Customer service takes a lot of hard work. While I don't expect my name to be engrained into the employees' memories, I would at least like I friendly "Hello" and "how are you?" I don't think I'm asking too much. Everything else at the hotel was fine; beds were comfy and breakfast was good (as always). The hotel just needs to hire and train better. Interact with your guests!

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff J, Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, October 25, 2012
Dear Guest,
Thank you for writing your review of our hotel. Please allow me to apologize for your disappointment in our staff. We do have some very new employees that are still going through training and have not become completely familiar with our guests.
We are diligently working on getting all our new staff as well trained in our excellent customer service as the old staff. I hope that you will continue to visit our hotel and am pleased that our other services meet your needs. We will strive to give you the customer service and attention that you have become accustomed to in the past. Thank you for bringing this matter to my attention to allow us to work on the areas we are lacking in.
We hope to see you again very soon at the Durango Comfort Inn & Suites!
Sincerely,
Comfort Inn & Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 7, 2012

We stayed her for 4 days and it was the most expensive hotel of our tour of Colorado and the least impressive of them all. The breakfast area was always very crowded. We would have to eat in the lobby or just stand and wait. The took things away 15 min away before breakfast was to end. We made sure we had a pool for the kids. The pool ended up closing on our last two days when of course it was raining and there was little to do. A big let down. For one night this place is fine but I believe there are much better places in Durango.

Room Tip: Top floor otherwise you will hear your upstairs neighbor
See more room tips
  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff J, Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, October 25, 2012
Dear Guest,
Thank you for taking the time to let us know about your experience. We appreciate your comments as they help us to know what we are doing right and what we need to improve on. I am very sorry that you were disappointed with your stay. We have an excellent hot complimentary breakfast and so most of our guests partake and enjoy it. Sometimes this makes the breakfast room quite crowded, but our breakfast staff does an excellent job of keeping all food stocked and available for our guests during breakfast hours of 6:30 to 9:30 am daily.
We do have a wonderful indoor heated pool that is open from 9:00 am to 10:00 pm daily. I am not sure what reason the pool was closed during your stay, but occasionally our maintenance staff does have to adjust/add chemicals or clean when the pool has been used excessively to ensure all chemical and conditions as proper and safe for our guests. Perhaps you experienced one of these short periods when this had to be performed. I apologize for your disappointment.
We hope that you will visit us again in the future and that all your future stays at Choice Hotels will be pleasurable.
Sincerely,
Comfort Inn & Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa City
Top Contributor
96 reviews 96 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 7, 2012

Right on Hwy 50/550. They gave me a super quiet room on the west side of the hotel. Good staff, clean rooms and hot tub(nice after hiking Mesa Verde). Average breakfast in a beautiful large rm-cozy and quiet.

Room Tip: Ask for the back(west)side rm, unless you have barking kids and screaming dogs.
See more room tips
  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff J, Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, October 25, 2012
Dear Guest,
Thank you for your review of our hotel. It is always rewarding to hear that we are doing a good job of offering the service guests need. Thank you for your compliments and we hope you will stay with us again soon when visiting beautiful Durango Colorado!
Best Regards,
Comfort Inn & Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Indiana
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2012

First visit to Durango and found the motel to be centraly located compared to the others. Only a short distance to the train station and close to shopping. Rooms were both clean and very quiet. Breakfast was typical Comfort Inn fare; however, the breakfast room was large compared to similar Comfort Inns. Did not experience any problems during our stay.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff J, Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, October 25, 2012
Dear Guest,
Thank you for your recent review. I am very pleased to hear that your stay with us was so pleasant. We appreciate your kind compliments and that you were so satisfied with our location, cleanliness, quiet and breakfast.
We hope you will visit us again very soon!
Sincerely,
Comfort Inn & Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Top Contributor
104 reviews 104 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed October 3, 2012

We felt the staff was friendly and helpful. The hotel was clean, quiet, and well located in Durango. This hotel would have received an excellent from us, except that the "free" breakfast was below other hotel standards (for a free breakfast).

Room Tip: Go out for breakfast.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff J, Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, October 25, 2012
Dear Guest,

It is rewarding to hear that your recent stay with us was so pleasant. Thank you for your kind compliments toward our staff, and housekeepers.
I am sorry that you did not like the complimentary breakfast we provide. We do offer many choices including scrambled eggs, sausage or biscuits and sausage gravy, 3 kinds of cold cereal, 3 flavors of hot oatmeal, danishes, donuts, bagels, 3 kinds of fresh fruit, and two flavors of hot make-your-own waffles. Our breakfast staff are friendly and efficient. Hopefully, all you future stays at Choice Hotels will be enjoyable and we hope you will visit us again here soon in Durango.
Sincerely,
Comfort Inn & Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southborough, Massachusetts USA
Top Contributor
69 reviews 69 reviews
22 hotel reviews
Reviews in 38 cities Reviews in 38 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed October 2, 2012

We gave the Comfort Inn a top rating not because it was a high end resort but because it met all of our needs perfectly. We stayed there at the halfway point of our two week trip to Colorado so it was laundry day. Their facilities were excellent. We were taking the Durango Silverton narrow gauge railroad and we had a somewhat early time we needed to be there so we didn't want to be far from the railroad. The beds were very comfortable and the room was a good size. They had an excellent breakfast with lots of choices. They also had a smallish swimming pool but we did not use it.

It is not right downtown so you can't walk out the front door and explore Durango. You would need to drive a few minutes first.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff J, Manager at Comfort Inn and Suites Durango, Colorado, responded to this review, October 25, 2012
Dear Guest,

Thank you so much for your recent review. We are so pleased that we were able to meet all of your needs perfectly. Our goal is to do that every day for every guest and it is rewarding to learn that we have succeeded with you!
We hope that you will return very soon to Durango and the hotel!
Sincerely,
Comfort Inn & Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Comfort Inn and Suites Durango, Colorado? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn and Suites Durango, Colorado

Address: 455 South Camino del Rio, Durango, CO 81303
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Durango
#8 Romantic Hotel in Durango
#9 Family Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn and Suites Durango, Colorado 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
NEW POOL, FINNISH SAUNA & RENOVATED ROOMS. Welcome to the Award Winning Comfort Inn & Suites Hotel located in picturesque Durango. Those searching for Durango Hotels choose the Comfort Inn & Suites because of our warm accommodations, friendly service and all the beautiful Durango attractions which are nearby such as the historical town center offering a wide array of dining, shopping, the famous D&S Narrow Gauge Railroad, and the Animas River Walk. Durango is a town rich in history with breathtaking views of the San Juan Mountains. Winter activities are abundant at the Durango Mountain Purgatory ski area. Durango was recently voted Best Colorado Ski Big Town. Durango is famous for its fantastic summer recreation such as hiking, mountain biking, river rafting, jeep tours, horseback riding, and fishing. Durango was also recently voted Best River Town in America. Other nearby points of interest are the Mesa Verde National Park (a UNESCO World Heritage Site), Sky Ute Casino and Fort Lewis College. Our Durango hotel is a Tripadvisor Certificate of Excellence Award Winner 2014, 2013, 2012, & 2011. The Durango Lift stops within 200 feet of the hotel for easy and convenient access throughout Durango. Full-service hotel amenities and features include the following: Newly Installed State of the Art Dual Band WiFi System with a fast 100/20 3 ISP Broadband Connection. • NEW Indoor heated pool & SAUNA • Free high-speed Internet access • Free local calls • Business center • Air conditioned exercise facility Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle and pancake flavors! Business travelers staying at this Durango, CO hotel will find the Business Center with copy and fax services useful. All spacious guest rooms are equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and 32-inch televisions with cable, including movie channels. A guest laundry facility is located on the premises for convenience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Choice Hotels, Priceline, Hotels.com, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Comfort Inn and Suites Durango, Colorado reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn And Suites Durango, Colorado Hotel Durango
Comfort Inn Durango
Quality Inn Durango
Durango Comfort Inn

Owners: What's your side of the story?

If you own or manage Comfort Inn and Suites Durango, Colorado, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.