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“Nice Hotel, but free Wi-Fi is incredibly slow” 4 of 5 stars
Review of Residence Inn Durango

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Residence Inn Durango
3.0 of 5 Hotel   |   21691 US Hwy 160 W, Durango, CO 81301   |  
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Ranked #11 of 29 Hotels in Durango
Certificate of Excellence 2014
Phoenix
Top Contributor
65 reviews 65 reviews
29 hotel reviews
Reviews in 47 cities Reviews in 47 cities
79 helpful votes 79 helpful votes
“Nice Hotel, but free Wi-Fi is incredibly slow”
4 of 5 stars Reviewed July 30, 2014

We stayed one night in a 2 bedroom, 2 bathroom suite. The suite was spacious, nicely decorated and very clean. The hotel is located in a very quiet area. We never heard any noise from outside of the hotel. We did hear some noise from the hall and upstairs, but nothing that was too bothersome. The free breakfast is very nice with lots of hot and cold choices. They even had toppings for the do-it-yourself waffles (whipped cream, chocolate chips, strawberries) which was a very nice touch! The eating area is large with lots of tables. The staff members that we encountered were all very friendly.
The main issue that we had with this hotel is the awful speed of the free Wi-Fi. It was INCREDIBLY slow. It almost felt like we were using dial-up again. They do sell higher speed internet service for $5.00 a night. It made us wonder if the free internet is purposely slowed WAY down to entice people to purchase the higher speed. I would hope that isn't the case.
The internet speed aside, this is a nice hotel and we would definitely consider staying here again if we are in Durango.

Stayed July 2014, traveled as a couple
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173 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
College Station, Texas
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 30, 2014

My kids and I stayed here a week during our family vacation in July. Room was what I've come to expect from a Residence Inn property--clean and well maintained. The hotel is located on HWY 160 and about a half mile walk to the train station and downtown. It's an easy walk along a sidewalk and a neat pedestrian bridge over the Animas River.

Lots of value-added features with this hotel starting with the free breakfast with plenty of options. We ate at various times of the morning throughout the week and the attentive staff made sure the buffet was fresh and stocked. There's also a manager's special Mon-Thurs evenings. The special features free beer and wine with snack foods. One night they had tasty wings with a salad and we ended up making that our supper. Another night they had beef stew with rolls and salad and my kids were happy eating that. And you get free wi-fi with a decently strong signal.

I'll also add that I like staying at Residence Inns on family vacations because of the full kitchen. If the kids were tired and didn't want to go out, I'd whip up a quick easy meal.

There is an indoor pool with an adjacent hot tub.

Really I have no complaints at all about this hotel. I would recommend it to anyone looking for a good place to stay for a family vacation.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed July 29, 2014

I booked this hotel well in advance for a business conference my wife attended. I specifically asked for feather pillows to be delivered to the room prior to our arrival. On arriving we found pillows in the closet. But they weren't feather pillows - my wife complained. I ordered another set. They delivered another set. Same thing. What Marriott claims to be feather pillows are actually tiny bits of shredded foam that they try to pass off as feather pillows. Really?!! Yep. (I actually opened up a pillow to be sure) Front desk management asserted the pillows were indeed feather and what's more, tried to explain away the bulkiness of the pillows by the 3 layer multiple sheath covers and pillow slips. Really Marriott? I expected more from Marriott. My wife had a difficult and disappointing rest and attended the conference with a sore neck and back the whole stay. Bummer.

I don't know for sure but out of the several Marriott hotels I've stayed at, (several), They always seem to have elevators that creak and make you think your ride might be the last one. This hotel was no exception. The elevator "popped" and creaked when riding it - either direction.

Our room was nice. Pleasant. A little older but pleasant. I liked the layout - 1 bedroom suites. But the A/C was a bummer. LOUD. I asked for a quite room. What I got was an HVAC blower that was akin to a blast-air furnace motor running at high speed at random intervals. Another negative. To compensate we turned the A/C down to 68 deg. before retiring to bed and then turned it up to 72 degrees during the night. That helped but I did discover that despite how I set the thermostat there was some sort of central control that seemed to over-ride the manual settings during the night. Didn't get much sleep and soon became accustomed to waking to an A/C blower motor blasting on.

Bed was just ok. Nothing to brag about. I returned home with a sore back.

Staff was courteous and friendly. A little too much so according to my wife. She pointed out that the breakfast buffet, (We ate a late breakfast), was occupied by staff having breakfast too. She felt uncomfortable having hotel staff eating with us in the dining area. It didn't really bother me but on reflection it did seem to be intrusive into our visit. Service staff should be more discrete in my opinion.

Would I stay there again? No. And the primary reason is the cost. $200+ per night. I will waive off a trip to Durango if invited again. Not worth the cost for the product.

Sorry Marriott, you need to step it up if you want more of my dollars.

Room Tip: Try to get a room near the main parking lot. Parking is limited on the So West side. Also, if you wa...
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  • Stayed July 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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David S, General Manager at Residence Inn Durango, responded to this review, July 31, 2014
Thank you for your response. As a valued guest, your comments mean a great deal to me.
Please accept my apology for any inconvenience you encountered while at our property. I am taking steps to ensure that the staff know the difference between feather and foam pillow. As for the staff eating, I allow the staff to come down fifteen minutes after the scheduled ending times for breakfast. My apologizes if they intruded.
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Edgewood, New Mexico
Top Contributor
95 reviews 95 reviews
12 hotel reviews
Reviews in 41 cities Reviews in 41 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed July 25, 2014 via mobile

We were in town for the Music in the Mountains Festival at Durango Mountain Resort. We stayed 2 nights and were very pleased with our accommodations. Lots of room for just the two of us. Very clean and up to date. Very comfortable beds. Good shower, nice towels... Enjoyed free internet and having breakfast included. Our last night we had a family above us that had kids making a lot of noise. After awhile (9:30pm) when they did not quiet down, I called the front desk and within a short time, the matter was resolved.
I liked that we were off the main drag but still close to the historic downtown area. We would definitely stay here again if in the Durango area.

Stayed July 2014, traveled as a couple
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Frederick, Maryland
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 20, 2014

We had a two room suite which had plenty of room. Everything was clean and the beds were comfortable. The breakfast was very good and the evening meal/snack was nice. My only complaint is that I wish that the staff would turn on the ice maker in the refrigerator before arrival.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

We were pleasantly surprised by the size of the room. The complimentary drinks and snacks in the evening were such a nice addition that really made this stay above exemplary! The breakfast was spectacular: breakfast burritos, eggs, potatoes, waffles, fruit, donuts, oatmeal, yogurt and excellent coffee.

Room was very clean and even the pull out bed was comfortable.

The hotel was located a bit outside of town, and we had a bit of trouble finding it, but once we were there, it was great! The free wifi was a bit slow, but the paid wifi probably would have been faster.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 9, 2014

We've stayed at dozens of Residence Inns all over the country.

As a Residence Inn goes, it's a basic no frills property. Everything you expect is here, with none of the cool upgrades you see at some properties.

However, the WiFi is HORRIBLE, the worst I've had in years. Don't plan on getting any work done here... (Maybe they slow down the internet so you CAN'T work - this is supposed to be vacation, no?)

Stayed July 2014
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David S, General Manager at Residence Inn Durango, responded to this review, July 11, 2014
Please accept my apology for any inconvenience your had on your recent stay.
As a valued guest, we strive to ensure that your stay is hassle free. We are looking
into the performance of internet.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Durango

Address: 21691 US Hwy 160 W, Durango, CO 81301
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Durango
#9 Romantic Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Durango 3*
Number of rooms: 66
Reservation Options:
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Also Known As:
Residence Inn Durango Hotel Durango
Durango Residence Inn

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