We stay at Hampton Inns because of the consistent comfort of the rooms and wonderful breakfasts and our experience in Durango was no exception. We had a first floor room and checking in late we were concerned about the possibility of noise - 150 young people were staying there the same night! However, we were not disturbed even though many of then were in the lobby when we checked in. It was memorable for another important reason - we had difficulty finding the hotel en route because of a misunderstanding with the front desk attendant and upon mentioning this at check-out the next morning the very gracious and professional person on duty 'made it right'. Exceptional service is highlighted when there is a problem as our stay in Durango demonstrates!