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“Amazing Staff” 5 of 5 stars
Review of Hampton Inn Durango

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Hampton Inn Durango
2.5 of 5 Hotel   |   3777 Main Ave., Durango, CO 81301   |  
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Ranked #3 of 30 Hotels in Durango
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GreenLeadersBronze level
Austin, Texas
Level Contributor
348 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
“Amazing Staff”
5 of 5 stars Reviewed January 5, 2013

I am the primary caregiver to my father as he lives with me in Austin, TX. My father fell ill on Christmas Eve while visiting my brother. I flew into Durango to deal with it and bring Dad back home when he got discharged. Hampton was wonderful! They gave me a quiet room on the third floor at the end of the hall. They allowed me to use the microwave to make my dinners. The day I got Dad discharged one of the maids helped me get him into the room. As I was unable to plan anything they worked with me so much.They even allowed me to have a late check out as to not to move Dad until it was time for our flight.

Everything is standard Hampton. The white sheets and comforters. The yummy breakfast. Pool and hot tub. Very clean and updated. TV has enough channels. Little refrigerators to keep snacks.

The staff here is what made the difference for me. THANK YOU so much. Little angles on Earth to make one very stressed person comfortable. If I am back in the area I will stay no where else.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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591 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
Hempstead, Texas
Level Contributor
72 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed December 2, 2012

We've stayed at a few Hampton Inns over the past few months. This one was being renovated while we were there, as was one that we stayed at last month. Whereas the owners of the previous property we stayed at went out of their way to offset the renovation. This property did nothing. All the floorboards had been removed, there were plastic curtains hanging, there was a bit of construction dust. At least there was an indoor pool and hot tub -- both in good condition. The pool is large and the temperature perfect, even in winter. The location is quite far away from downtown, so you need to have a car to get to the historic area. The room was very clean and the bathroom looked new. The biggest disappointment to me is a lack of an exercise room. If you want to work out, you need to head mile down the road to a recreation center. So, all in all, not as good as any of the Hampton Inns we have stayed at recently, and hopefully once the renovation is complete it will be more up to par.

Room Tip: You do NOT want to be above the pool -- it may be noisy....
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 1, 2012

My family and I stayed at the Durango Hampton Inn to take our kids to the local Polar Express train ride. My children are 3 years old and 18 months, and my nieces are 4 and 2 years old. We received two noise complaints, one at 7:30 am in room, from lower residence and another at 11 am in pool from residence above. We researched our room booklet for the policy of "quiet hours" and did not find any company policies. When we approached the hotel manger, "Heather" regarding what the noise rules were, she handled situation so unprofessionally, I was dumbfounded. She immediately advised us that she did not think we would get offended at her approaching us, instead of explaining to us the policy then proceeded to tell my family and I that "we were the loudest guests she has ever experienced." I was truly offended at that remark. When I contacted main Hampton corporation they did not provide any assistance and stated it was up to us if we wanted to go to another hotel. We have yet to find the noise policy. I understand we may have been a bit noisy, but anybody with kids will state kids will be kids. I absolutely disagree with the pool complaint, because it was in the middle of day. Also, this is my kids vacation and I am not going to just sit my children on a couch. I don't complain at people slamming doors at 5 am, these are things you accept when staying at a high occupancy establishment. Whether you agree or do not, I have never been treated so unprofessionally and I have never ran into this situation at other hotels. Also Hampton may want to look into proper insulation. Do not stay if you have young kiddos, they did not make us feel it was a family friendly corporation.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado, United States
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 27, 2012

We stayed at the Hampton Inn Durango Sunday night 12/25/12. It was late when we checked in and the desk clerk, Josh, went out of his way to make us feel welcome. It looked as if the renovation was almost complete and and property has lots of nice details. The morning staff was as friendly as Josh was and the breakfast was great. We look forward to staying there again soon.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
99 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed November 21, 2012

First, the staff was very friendly and the management is going out of its way to avoid any inconvenience to its guests during the remodel. They schedule the workers between 10 AM and 5 PM to avoid noise, dust or disruption. We never saw them. That being said, the property definitely needs an overhaul and it is great that they are doing that. The decor was dated; the shower had weak water pressure and wouldn't hold the temperature (hot-cold-hot...you know the type.) The breakfast was a little disappointing compared to other Hampton Inn's we have frequented: not much variety or selection on the days we were there. I thought it was great that a coffee/tea/hot chocolate "bar" was set up for guest use throughout the day/evening and they served fresh cookies in the evening (that go VERY fast!). It's a bit out of the way for the Durango-Silverton train but it is in a quieter location away from downtown. And it didn't take long to drive to the train depot.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moab Utah USA
Level Contributor
83 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed November 18, 2012

This is A Great Hotel! It has been remodeled very recently and there is a little bit of construction still going on, but no noise or anything that would make it less than perfect . I had lots of fun discovering all the amenities in the room, there is even a beer bottle opener in the bathroom, a regular size hair dryer, not one of the little wall ones, plenty of pillows, towels, you name it! And the free breakfast is great with premium stuff and a great selection of coffee and teas, fresh hot waffles, cheese omelet, yogurts and a great selection of different breads. Overall extremely pleased. The indoor swimming pool and hot tub was GREAT! Definitely my new favorite spot in Durango.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Quad Cities, IL
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 17, 2012 via mobile

We a family of five were traveling from Illinois on a trip to Flagstaff,AZ, this was our third night stay away from home. This place made you feel welcome and at home from check in to check out. Our one bedroom suite was clean, all sleep areas comfy and relaxing decor! Breakfast was warn, hot, cold depending on what we chose. The bagel toppers were AMAZING, AWESOME, very TASTEFUL (as described by my 12 yr old)! This place worth the money and HIGHLY RECOMMENDED!!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hampton Inn Durango

Address: 3777 Main Ave., Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Durango
#1 Family Hotel in Durango
#3 Business Hotel in Durango
#3 Green Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Durango 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Welcome to the Hampton Inn Hotel in Durango, Colorado. Whether you are traveling to Downtown Durango or have a day trip planned to Mesa Verde National Park, we've got you covered.Enjoy free Wi-Fi, free breakfast daily and free parking at the Hampton Inn Durango Hotel. Step back in time with a ride on the Durango & Silverton Narrow Gauge Railroad.Find great hotel rates, specials and packages all online for the Hampton Inn Durango Hotel. ... more   less 
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Also Known As:
Durango Hampton Inn

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