My family and I stayed at the Durango Hampton Inn to take our kids to the local Polar Express train ride. My children are 3 years old and 18 months, and my nieces are 4 and 2 years old. We received two noise complaints, one at 7:30 am in room, from lower residence and another at 11 am in pool from residence above. We researched our room booklet for the policy of "quiet hours" and did not find any company policies. When we approached the hotel manger, "Heather" regarding what the noise rules were, she handled situation so unprofessionally, I was dumbfounded. She immediately advised us that she did not think we would get offended at her approaching us, instead of explaining to us the policy then proceeded to tell my family and I that "we were the loudest guests she has ever experienced." I was truly offended at that remark. When I contacted main Hampton corporation they did not provide any assistance and stated it was up to us if we wanted to go to another hotel. We have yet to find the noise policy. I understand we may have been a bit noisy, but anybody with kids will state kids will be kids. I absolutely disagree with the pool complaint, because it was in the middle of day. Also, this is my kids vacation and I am not going to just sit my children on a couch. I don't complain at people slamming doors at 5 am, these are things you accept when staying at a high occupancy establishment. Whether you agree or do not, I have never been treated so unprofessionally and I have never ran into this situation at other hotels. Also Hampton may want to look into proper insulation. Do not stay if you have young kiddos, they did not make us feel it was a family friendly corporation.

We stayed at the Hampton Inn Durango Sunday night 12/25/12. It was late when we checked in and the desk clerk, Josh, went out of his way to make us feel welcome. It looked as if the renovation was almost complete and and property has lots of nice details. The morning staff was as friendly as Josh was and the breakfast was great. We look forward to staying there again soon.

First, the staff was very friendly and the management is going out of its way to avoid any inconvenience to its guests during the remodel. They schedule the workers between 10 AM and 5 PM to avoid noise, dust or disruption. We never saw them. That being said, the property definitely needs an overhaul and it is great that they are doing that. The decor was dated; the shower had weak water pressure and wouldn't hold the temperature (hot-cold-hot...you know the type.) The breakfast was a little disappointing compared to other Hampton Inn's we have frequented: not much variety or selection on the days we were there. I thought it was great that a coffee/tea/hot chocolate "bar" was set up for guest use throughout the day/evening and they served fresh cookies in the evening (that go VERY fast!). It's a bit out of the way for the Durango-Silverton train but it is in a quieter location away from downtown. And it didn't take long to drive to the train depot.

This is A Great Hotel! It has been remodeled very recently and there is a little bit of construction still going on, but no noise or anything that would make it less than perfect . I had lots of fun discovering all the amenities in the room, there is even a beer bottle opener in the bathroom, a regular size hair dryer, not one of the little wall ones, plenty of pillows, towels, you name it! And the free breakfast is great with premium stuff and a great selection of coffee and teas, fresh hot waffles, cheese omelet, yogurts and a great selection of different breads. Overall extremely pleased. The indoor swimming pool and hot tub was GREAT! Definitely my new favorite spot in Durango.