When we got to the resort, they checked us into a nice resort room with a loft bedroom. We liked the room, but unfortunately we found that it wasn't the room that we had booked. It had a sleeper sofa in the downstairs living room, a gas fireplace, a big kitchen with granite countertops and a regular stairway up to a loft bedroom with a queen sized bed. The bed was comfortable as far as we could tell....and the TV's and music system were fairly new. However, my husband and I needed a queen sized bed and my daughter needed her own bed (in a seperate room for privacy). We had booked the loft bedroom with the spiral staircase, with two twin beds upstairs and a queen bed downstairs. When they moved us, our new room, #214 turned out to be AWFUL! First of all it was stuck in a 70's timewarp. I lived through the 70's and I don't care to spend any more time in that decade! The kitchenette was one of those all-in-one metal units which I thought had gone out in the 1950's! The worst part was the queen bed downstairs. The mattress was awful awful awful and the pillows were hard as rocks. In this day of hotels offering pillow top luxury mattresses and fluffy duvet covers....this old hard bed was totally unacceptable for a room that we paid over $200/night for. The air conditioners did not cool the room during the day and since the loft windows had no shades at all....that place heated up fast (and there was little privacy and no way could you sleep late because of the bright sunlight coming through the windows). We couldn't even reach the loft windows to open them for the cooler breezes at night. The staff doesn't care and there is certainly no quality control from room to room. I am guessing that it all depends on the each individual owner(s) of that particular room to redecorate, remodel etc. That would explain why the first room was so nice compared to the second one. I went home with a very sore neck/back and will never book a room with ANY of the Durango Mountain Resort properties again. This was my 3rd time to stay at one of their properties and it was by far the worst (and most expensive) experience. I will not give them another chance. I'll go to the Doubletree in Durango next time since they have MUCH better beds. The whole reason people book hotel rooms is to get a good night's sleep, so why have such an uncomfortable bed? I can't imagine snow skiers, with their sore muscles, enjoying their stay at the Tamarron Resort. Best to avoid it all together.
