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“One of kind stay!” 5 of 5 stars
Review of Strater Hotel

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Strater Hotel
3.5 of 5 Hotel   |   699 Main Ave, Durango, CO 81301   |  
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Durango Melodrama Package
Ranked #5 of 30 hotels in Durango
Santa Fe, New Mexico
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
“One of kind stay!”
5 of 5 stars Reviewed March 12, 2014

Had a wonderful stay with you all for this past New Years! Really fell in love with your beautiful hotel. I did a short blog about my trip there and shared a few great shots from The Strater here http://janethephilosopher.com/durango-co/ - thank you for making our stay with you memorable. Such a beautiful and history rich hotel!

Room Tip: Our room was facing the train station/railroad and it was so much fun to see the train going by, esp...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mthomgm, General Manager at Strater Hotel, responded to this review, March 21, 2014
Dear Guest,

Thank you for visiting Durango and choosing the Strater Hotel to host you during your recent visit. We are pleased to have received your positive feedback and insightful comments.

We truly appreciate you taking the time to allow us the opportunity to learn about your recent experience.
All of us here at the Strater Hotel look forward to hosting you again in the near future.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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497 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
Durango, Colorado
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 9, 2014

We recently gave the Strater another try. Our first visit was plagued by very loud, drunk guests walking and screaming through the halls until 4am. This visit was no different. The nearby bars attract the party crowd + street noise = you shouldn't expect to get a good night's rest! The front desk staff seem uninterested in enforcing quiet hours. It really is a shame that our stay at this beautiful old hotel was ruined by drunk people with no respect for other guests and every insecure male with a loud truck exhaust system who wants to demonstrate his superiority on the streets of Durango! We'll take our money elsewhere next time. The Strater can keep the party crowd.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2014

This is a beautiful old hotel, full of history. The entire hotel, but particularly the Diamond Bell Saloon, was like stepping into a western movie. We were lazy and didn't get down for breakfast for the first 2 days. We did find a great French bakery just down the street that served all kinds of delicious menu items, including fantastic breakfasts.

The Office Spiritorium and the Saloon were both popular places and stayed pretty full in the evening. Had to wait a few minutes to be seated at the Office for a drink, but I did get to try an absynthe drink. (Not for me.) We had a nice lunch the next day in the Saloon with no wait. Service was good in both places.

Ours was a "classic" room which was quite nice with a brass bed, American Victorian style furniture, and some beautiful wallpaper. Bed was quite comfortable, and we had lamps on each side - that's a must for us readers. However, we do generally like a little more space, so we'll probably upgrade to a deluxe or premium room next time. We thought we were going to be short of counter space in the bathroom until we found a medicine cabinet behind the mirror. First time I've seen that in a hotel, but it made the room much more useable.

I normally want a cup of coffee as soon as my feet hit the floor. There was no coffeemaker in our room, but the hotel provided coffee on the buffet on each floor. I threw my coat over pj's, walked down the hall, & grabbed two cups.

One of the bellmen, (Landon?) gave us a tour of the hotel, including some of the deluxe and premium rooms. These were gorgeous - - and many were huge! Every room we saw was different and was furnished with unique pieces. He also pointed out some of the hidden openings (hidey-holes) in the woodwork at the hotel & told us interesting tales - - about the handgun that was discovered in a bureau by a guest, etc., etc.

We made it to breakfast on the last day. Food, service, and coffee were all good. I only had coffee, juice, and pastry, but my husband had the full upgrade. Was a nice surpise to have that breakfast included.

Next time we will give the Mahogany Grille a better try. Just didn't work out this trip for us to have an evening meal there. Would like to have breakfast offered a little later since we tend to be lazy on vacation. Staff was very helpful and friendly. We are definitely recommending it and want to go back.

Room Tip: If you like large, spacious rooms, I would recommend a deluxe or premium room instead of a classic...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mthomgm, General Manager at Strater Hotel, responded to this review, March 11, 2014
Dear Guest,

Thank you for visiting Durango and choosing the Strater Hotel to host you during your recent visit. We are pleased to have received your positive feedback and insightful comments.

We truly appreciate you taking the time to allow us the opportunity to learn about your recent experience.
All of us here at the Strater Hotel look forward to hosting you again in the near future.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Colorado
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 1, 2014

Great location. Beautifully old restored hotel. Helpful staff. Only complaint is that the room was small. We were forewarned so I should complain. Ask for the AAA or senior discount. The continental breakfast that was included in the price was adequate. The did offer an upgrade for the breakfast that was reasonable, but we did not find the need.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mthomgm, General Manager at Strater Hotel, responded to this review, March 4, 2014
Dear Guest,

Thank you for visiting Durango and choosing the Strater Hotel to host you during your recent visit. We are pleased to have received your positive feedback and insightful comments.

We truly appreciate you taking the time to allow us the opportunity to learn about your recent experience.
All of us here at the Strater Hotel look forward to hosting you again in the near future.

Thank you,

Michelle Thom
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Le Cannet, France
Top Contributor
89 reviews 89 reviews
27 hotel reviews
Reviews in 63 cities Reviews in 63 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed February 23, 2014

We loved this hotel. An old and beautiful building on main street. A warm atmosphere, antic furniture. We may think we are one hundred years back. Rooms are comfortable with nice furniture. You can have diner in the small bar with music and western waitress. A very good breakfast buffet in the morning. A place to remember and to come back.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mthomgm, General Manager at Strater Hotel, responded to this review, March 4, 2014
Dear Guest,

Thank you for visiting Durango and choosing the Strater Hotel to host you during your recent visit. We are pleased to have received your positive feedback and insightful comments.

We truly appreciate you taking the time to allow us the opportunity to learn about your recent experience.
All of us here at the Strater Hotel look forward to hosting you again in the near future.

Thank you,

Michelle Thom
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, Canada
Top Contributor
90 reviews 90 reviews
13 hotel reviews
Reviews in 36 cities Reviews in 36 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed February 1, 2014

On a recent trip to ride the rails we stayed at the Strater Hotel situated in Historic Downtown Durango. The hotel was built in 1887 and you can feel the Old Wild West inside its lobby. The Strater is jam packed with antiques and memorabilia and has the largest collection of American Walnut Victorian furniture. The Hotel also has a Louis L’Amour Room, The Diamond Belle Saloon, The Office Spiritorium and The Mahogany Grille. Lots of things to do if you so choose.
We arrived at dinner time and the streets were lit up and were filled with tourists.
The lobby had a welcoming beverage station with citrus water, scones ( they were doughy and decorated in red and green) coffee and tea.
True to its claim, the lobby was packed and decorated in memorabilia and antique furniture that was made when people must have been much shorter! There were all sorts of display cases filled with antiques and a small seating area with a gas fire place.
The Strater lobby was bustling and lots of skiers and tourists filled the halls and the adjoining bar and restaurant Mahogany Grille were packed and noisy. The sad fellow playing a guitar made me decide to avoid having a cocktail- I still cant understand why so many middle aged men insist on strumming- they were no good as youths and the passing of time has not improved their music nor their voice. Be forewarned that the elevator is small so dont bring any over sized lugagge.
The bedroom was smaller than what I am used to -On the antique table there were 2 glasses and 3$ bottled water for sale. There was no mini fridge or microwave. It was decorated to reflect the Wild West when cowboys were so tired they didn't sit in any of the furniture- for if they did they would not be fit to saddle up the next morning! The bed was a queen and was comfortable - not enough blankets!! There was one chair and one desk chair that was wobbly and did not fit the table so it blocked the door. The door itself was nearly impossible to open. As for the bathroom-please don't make the toilet paper into a point!The bathroom was sparse with no amenities -No hairdryer and no coffee maker and coffee service outside the room shuts down at nine!! Too early for me.

That evening we decided to try out the Strater restaurant and went to the Mahogany Grille for dinner - When we arrived the dining room was almost empty.- Never a good sign.
Here is the Mahogany Grille's self description:
“Mahogany Grille specializes in the art of steak and seafood, and offers a vegan and vegetarian menu. Enjoy handcrafted cuisine while stepping back in time. Experience the ambiance of the Victorian Old West as we serve you an array of eclectic culinary specialties”

Be forewarned - Durango is EXPENSIVE- Also take into mind in the winter most restaurants close at 9 p.m.! I looked at the menu and was surprised at the pricing- Yet I took in mind that it was attached to the Strater Hotel and understood that these types of restaurants are more costly.
We started with Pomegranate Crab Cakes- They were well presented and looked inviting.
Jumbo Lump Crab, Frisee, Roasted Corn Coulis. The 2 crab cakes were flavourful and hot - the pieces of crab were not consistent with lump crab meat. The corn was right out of the fridge and there was not enough sauce on the plate. This was the one item that was well executed.

As for Entrees - For $24.00, The Potato Crusted Chicken Breast; Port salut and prosciutto stuffed chicken breast, rainbow chard, roasted red pepper coulis, basil reggiano cream.-Prior to ordering I asked if the dish came with starch or vegetables - the server said yes red peppers - when the plate arrived it was a teaspoon of red pepper coulis, no vegetables and the starch was the burnt hash browns that coated the chicken. I sent mine back- it was cold and yet burnt. I did not get it replaced.
On the positive side - the manager removed the dish from the bill. He explained the culinary misstep- The kitchen was worried the chicken was not cooked and left the chard on the plate and re- dropped the chicken in oil. By the end of his description my appetite had vanished.
I tried the house wines - chardonnay and Cabernet and neither were worth the price tag. The pour was too small for the $10.00 they charged me per glass. Alcohol is cheap in The United States and lots of places offer half price wine. I felt gouged.
My dinner companion ordered Gold Canyon Pork Porterhouse:-Butternut squash risotto, grilled escarole, sundried apricot gastrique, Black Mission fig butter. $24.00. The Risotto was undercooked and apricots should never make their way into this dish- Another example of the constant liberties ‘Chef’s “ take that result in disaster. The grilled escarole was a good concept but was cold and dry. The pork chop was unevenly butchered which impacted both the texture and the flavour. There was no suggestion of dessert or coffee. I was grateful I was spared. I felt rushed as the wait staff was busy cleaning the dining room- a sure sign to hurry up and pay the check.All in all the meal was an "eclectic"expensive disaster.

The view from the bedroom was gorgeous- mountains and the Historic buildings. We were headed to the nearby Durango Silverton narrow gauge train ride to the San Juan Forest. We headed down to breakfast. Unfortunately it had not been clearly explained to us and we were harassed by a server checking to see if we had eaten “the Upgrade” and if so pay up! Oddly enough they had pure granola on the cheap side and the pedestrian cereals were in the upgraded room. Here is one hint to the managers- you need to have more than one cook making omelettes or at the very least have one that can prepare 3 or more at a time. On the positive side the fruit was fresh and the coffee fresh.
We stayed for a second night and when we were woken up by overly aggressive cleaning staff on walkie-talkies the breakfast beverage station outside our room was gone. I called the front desk and was promised that a thermos would be brought up- it never arrived. I called again and they took 20 minutes to hand deliver two cups that tasted like petrol.
All in all it was an average hotel experience - The. The dining was a blend of a great appetizer and a failed chicken dinner. The Strater Hotel was a trip back into the Wild West and as such it succeeded- I feel it needs to put more effort into details and service.

Room Tip: Ask for a view of the mountains! Get a room on the Fourth Floor.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mthomgm, General Manager at Strater Hotel, responded to this review, February 3, 2014
We are glad that you chose to stay with us and experience a trip back into the true Wild West. Our hotel was built in 1887 and has been in operation as a hotel ever since. We pride ourselves on our attention to detail and authenticity. As such, we have filled the hotel lobby and guest rooms with authentic period antiques. As in back in the day, the rooms were not made for modern day amenities, so some rooms will not fit such things as coffee pots and mini-fridges. In fact in the mid 1900’s we went through a total renovation to include bathrooms in every room and closets. Back when the Strater was built, they only had outhouses and no closets. There are hairdryers currently in every room, in the dresser, bottom drawer. I am sorry you did not see the note on your check in documentation that stated that. We should have mentioned it at check in. I am sorry that we fell short in that area. We are going through a transition with our breakfast program and I am sorry for the miscommunication as we are still working out the finer details of this new program. We have gotten rave reviews so far, but understand that at times we do miss the mark.
I apologize for falling short of your expectations in the Mahogany Grille. We strive to make our menu unique which might not always be to everyone’s taste. I was glad to hear that the Manager on Duty stepped in and removed your entre from the bill. Again, thank you for staying with us and I hope that next time we can exceed your expectations.
Michelle Thom
General Manager
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Marlton, New Jersey
Top Contributor
369 reviews 369 reviews
75 hotel reviews
Reviews in 195 cities Reviews in 195 cities
406 helpful votes 406 helpful votes
5 of 5 stars Reviewed January 28, 2014

This hotel is like a page from the past. We stayed in the Will Rogers room where we had 2 double beds in 2 different alcoves. We were celebrating our anniversary so they gave us a box of Rocky Mountain chocolates to celebrate. The registration desk is like those of the Wild West all in wood. The price we paid included a continental breakfast with cereals, yogurt, breads, etc in the Mahogany Grill. The only downside is that there is no parking and you have to park at Dennys. It is in a good location right on the Main Street, a few blocks from the Railroad, but walkable. It was not cheap, but it is an historic hotel and has 2 restaurants, Mahogany Grill and Diamond Belle.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mthomgm, General Manager at Strater Hotel, responded to this review, March 4, 2014
Dear Guest,

Thank you for visiting Durango and choosing the Strater Hotel to host you during your recent visit. We are pleased to have received your positive feedback and insightful comments.

We truly appreciate you taking the time to allow us the opportunity to learn about your recent experience.
All of us here at the Strater Hotel look forward to hosting you again in the near future.

Thank you,

Michelle Thom
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Strater Hotel

Address: 699 Main Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#4 Romantic Hotel in Durango
#4 Business Hotel in Durango
#4 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Strater Hotel 3.5*
Official Description (provided by the hotel):
Built in 1887, The historic Strater Hotel is a prominent downtown Durango, Colorado landmark located two blocks north of the Durango & Silverton Narrow Gauge Railroad. Cleveland pharmacist, Henry Strater, believed Durango would thrive, and with its prosperity, it would need a grand hotel. The Strater Hotel opened after an expenditure of $70,000 and placement of 376,000 native red bricks and hand-carved sandstone cornices and sills. As the hotel evolved, it became a popular winter retreat for Durango town folk who would close their own homes during the cold months and move into the hotel. Currently, the Strater Hotel houses the world’s largest collection of American Victorian Antiques, many of which decorate its 93 guestrooms including its Louis L’Amour Room—designated Literary Landmark. The Strater Hotel is home to the Durango Melodrama & Vaudeville, Henry Strater Theatre, Diamond Belle Saloon, Mahogany Grille, Strater Catering and Events, and The Office Spiritorium. ... more   less 
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Also Known As:
Strater Hotel Durango

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