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“beautiful hotel, wonderful staff, great stay!!” 5 of 5 stars
Review of DoubleTree by Hilton Durango

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DoubleTree by Hilton Durango
3.5 of 5 Hotel   |   501 Camino Del Rio, Durango, CO 81301   |  
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Ranked #3 of 30 hotels in Durango
GreenLeadersGold level
phoeniz, az
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
“beautiful hotel, wonderful staff, great stay!!”
5 of 5 stars Reviewed January 24, 2013

What a wonderful hotel, it was beautifully decorated, the rooms were large, clean and comfy. They gave you warm cookies when you checked in, and we saw warm cookies available other times during the day. The pool and spa were nice, and we had a nice time using them. All of the staff we encountered during our brief stay went out of their way to make our stay nice. In the evening after swimming we went to the lobby to fill up our cups of water (From a pitcher of water they had made available during the day) We were sad to see it had been removed the man who was taking care of the pool noticed and brought us three cold bottles of water. We will definitely come again, and stay at this hotel.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, January 30, 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. It is always good to get feedback from our guests. We appreciate your compliments of our hotel. We agree with you about our location and amenities and especially our staff, they are great.
We look forward to having you stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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759 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
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English first
Barnsley, United Kingdom
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 23, 2013

Lovely Hotel in fab location. Nice size room with excellent river view, however all rooms seem to be well appointed. our room was clean, spacious and had a lovely bathroom, good size and comfortable bed, Great pool facilities and brilliant hot tub. Excellent location to town, recommend Bells and Ken and Sues for food and drink. I would stay here again, the only problem we had was that we only stayed for one night. Looks a great place for the skiing fraternity recommended..

Room Tip: ask for river view, away from lifts, less noise and traffic
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, January 30, 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We do
enjoy getting feedback from our guests. We're pleased that you had a good stay with us and we welcome you back anytime you are in the area.
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Glendale
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 22, 2013

This hotel is one of the nicest and conveniently located near downtown. The rooms are well appointed and the entire facility is very nice. We alternate between the Hampton on the north side and the DoubleTree.
We like being able to walk everywhere downtown even in the winter time. This is the first trip (Jan 13) where the walk seemed pretty long due to the very cold (below -10) temperatures!
One problem was tracking salt into the rooms from the walkways which were kept very clear of ice and snow into the room. Housekeeping service was not vacuuming it up and it is not fun to step on with bare feet!

Room Tip: We like to stay on the upper floors facing town. Watching the snow fall against the city lights at...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, January 23, 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. Its always great to get feedback from our guests. Thank you for the comment about the ice melt, we've reminded our housekeeping department to keep it vacuumed up. We look forward to your next stay wtih us.
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Farnham, United Kingdom
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 14, 2013

A huge, luxurious and comfortable room, with two double beds and, conveniently, two washbasins (one in the bathroom, the other outside). There was, however, no minibar or fridge and as we were on the ground-floor with French windows, we were surprised there wasn’t an in-room safe either. Those quibbles aside, this hotel conveys size and quality and although it is on the edge of Durango it is only a short walk to the town’s shops, bars and restaurants, while there is a large supermarket across the car-park.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, January 16, 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. Its always good to get feedback from our guests. It was good to speak to you in person about your visit. As we discussed we have remedied the issues you talked about and we look forward to having you stay with us again in the future.
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Gallup, New Mexico
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 14, 2013

We were offered the ski package, which included lift tickets and also the breakfast option. With all three together, we ultimately saved lots of money, had a nice place to stay, and a belly full of yummy breakfast to ski on. Location is great and close to shops and dining.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, January 16, 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We appreciate your feedback. Wer'e pleased you enjoyed your ski/breakfast package and we look forward to having you stay with us again the next time you are in Durango.
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San Francisco, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 13, 2013

Room quality was adequate, but rooms were not well cleaned. Carpet was wet in first room, and after we moved the 2nd room was pet-friendly and smelled "doggy". On the 3rd try, the rooms were allegedly hypo-allergenic, but smelled bad and was very dusty. I would not stay here again.

Room Tip: Stay somewhere else.
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, January 16, 2013
Thank you for reviewing our hotel, the Doubletree by Hilton Durango on Trip Advisor. We want you to know that we have remedied the issues you brought up. We hope that you will stay with us again in the future and give us the opportunity to show you a perfect stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 3, 2013 via mobile

We stayed here during a family vacation and really liked the hotel. Our room was clean and spacious. The staff was very nice and helped with any questions we had. Our room was on the river and the view was very pretty. We walked to downtown for dining or shopping. It was great to stay in town and then drive to Purgatory for a day of skiing. The mountain is only 30 minutes away and we were still able to enjoy the charm of downtown Durango.

Stayed January 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, January 9, 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango, on Trip Advisor. We do appreciate getting feedback from our guests. We're so pleased you had a good stay with us and we couldnt agree with you more about our location, being right on the beautiful Animas River and just a block away from downtown Durangi is perfect. We look forward to having you stay with us again the next time your travels bring you to Durango.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Durango

Address: 501 Camino Del Rio, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Durango
#1 Green Hotel in Durango
#2 Family Hotel in Durango
#3 Romantic Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Durango 3.5*
Official Description (provided by the hotel):
Low-rise Hotel set on the banks of Animas River at Highways 160 & 550; convenient to Fort Lewis College & tourist attractions. ... more   less 
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Also Known As:
Doubletree Durango
Durango Doubletree

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