We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Room - Not So Great Service” 4 of 5 stars
Review of DoubleTree by Hilton Durango

Save Saved
You added DoubleTree by Hilton Durango to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
DoubleTree by Hilton Durango
3.5 of 5 Hotel   |   501 Camino Del Rio, Durango, CO 81301   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
2X HHonors Points
Ranked #3 of 30 hotels in Durango
GreenLeadersGold level
Prescott, Arizona
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Good Room - Not So Great Service”
4 of 5 stars Reviewed December 24, 2012

Property is located right in the heart of Durango. Comfortable and inviting room - #444 in older but well maintained property. Unable to get upgrade so offered a gift certificate which turned out to be problematic when we attempted to use in the restaurant. View out of river side room was great. Nice flat screen LCD. Breakfast which was included for Diamond members was good but not outstanding. Overall a thumbs up but perhaps eat elsewhere.

Room Tip: Try to get river view if possible.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, December 26, 2012
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango, on Trip Advisor. We appreciate feedback from our guests. We've passed your comments on to our Chef and Dining Room Manager for review and improvements. We look forward to having you stay with us again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

656 people have reviewed this hotel

Traveler rating
    340
    231
    56
    19
    10
See reviews for
224
232
19
81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Any
English first
Flower Mound, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 24, 2012

Stayed at many places in Durango and by far best place I have stayed. I thought staying on the mountain resort was great because it was ski in ski out. Wow! After staying at Doubletree this is the best! Room was so spacious, comfy bed and my advice is pay a little extra for river view. The hotel staff were wonderful and gracious. Best experience by far and perfect location to see and do all things in Durango.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, December 26, 2012
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We appreciate your feedback and compliments. We're so pleased you had a good stay with us and we look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Top Contributor
93 reviews 93 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 17, 2012

This hotel was great and it's very convenient. It's not too far from the airport and close to town. It blends in with the surrounding area and the view of the river and mountains from the back is beautiful. The decor is spectacular and the rooms are updated and plush. Highly recommended.

Room Tip: Be sure to get a room on the back so you can sit on the balcony and listen to the river.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, December 19, 2012
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We do appreciate your feedback. We couldnt agree more, we've got a terrific location, close to every thing especially having the Animas River at our back door. We welcome you back to stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texarkana, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 10, 2012 via mobile

We go to Durango often to ski. We love this hotel. Clean and cozy. You can walk to downtown and there is a grocery store next door so you or your children can walk over and get drinks and snacks. We walk to downtown every night for dinner and entertainment. Ask for a river view. If not available the city view is great.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, December 12, 2012
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. Its great to hear that you always stay at our hotel. We appreciate your kind compliments and we look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loveland, Colorado
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 9, 2012

This hotel totally met our family's needs! After a long day on the road, we were greeted with warm cookies and a spacious, comfortable room overlooking the river. The room was quiet and we had a great night's sleep. The breakfast buffet was spectacular and included a variety of made-to-order sandwiches in addition to the usual breakfast buffet fare. We will certainly seek out this hotel the next time we are traveling through Durango.

Room Tip: Ask for a river view.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, December 12, 2012
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We love getting feedback from our guests. We're so pleased that you had a great stay with us and to learn that you will come back again is wonderful news. We look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parker, Colorado
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 8, 2012

We have 2 small kiddos and decided to stay to visit the Polar Express train in Durango for the weekend in December. After looking through hotels, we chose this one and were so glad that we did. It was so close to the train station and so close to downtown Durango, without being right in the town. The river behind the hotel was perfect for an afternoon walk, and the pool and restaurant made our t

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, December 12, 2012
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango, on Trip Advisor. Its great to get feedback from our guests. We're pleased that you had a good stay with us and that you enjoyed our hotel. We look forward to having you stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico, United States
1 review
5 of 5 stars Reviewed December 5, 2012

Our family drove to Durango from New Mexico. The Hotel setting was outstanding, right on the Animas river with walking trails, numerous restaurants and shops within walking distance. The room was very clean, plush towels and beds were very comfortable--when not in your own. The Staff was personable, pleasant and helpful. The lobby has a beautiful, warm atmosphere. We most certainly would stay at this hotel again.

Room Tip: Get a river view on lower level for easy access to trail.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, December 12, 2012
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We certainly appreciate your feedback. We're pleased that you had a great stay with us and we welcome you back anytime you are in our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to DoubleTree by Hilton Durango? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Durango

Also Known As:
Doubletree Durango
Durango Doubletree
Address: 501 Camino Del Rio, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Durango
#1 Business Hotel in Durango
#2 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Durango 3.5*
Official Description (provided by the hotel):
Low-rise Hotel set on the banks of Animas River at Highways 160 & 550; convenient to Fort Lewis College & tourist attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Travelocity, Hotels.com, Tingo, HotelsClick, getaroom.com, Otel, Hilton Hotels, Venere and Agoda so you can book your DoubleTree by Hilton Durango reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage DoubleTree by Hilton Durango, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.