I read reviews describing the same issues we encountered, but we like to stay in hotels that are not owned by chains or companies from other countries. So, we booked 2 nights at Iron Horse Inn in July, 2013 and I figured the issues mentioned would have been fixed long ago.
The first night, we quickly unloaded the car, turned on the air conditioner, and left for our day's activities. When we returned at bedtime, we discovered that the air conditioner wasn't working, and the room was still hot. There was a fan in the upstairs bedroom, so we thought opening the window and running the fan would make it workable. The window did open, but the glass was broken and it didn't appear to be recent. The young man at the desk said he would call maintenance, and maintenance would either come right away for first thing in the morning.
Maintenance never showed, to our knowledge.
The next afternoon, we asked for maintenance to come again and said we'd be out of the room for a few hours, so that would be a good time. However, my husband stayed in the room and maintenance never showed up again. So, we finally had to ask to switch rooms.
The first room must have been more recently updated than the second night's room. The second room did have a functioning air conditioner to cool the bottom bed/kitchenette/bath area, but the bedroom upstairs was hot because cold air does not rise. So, both nights, the kids were hot in the bed upstairs.
The second room also had the chairs mentioned in other reviews. The cloth covering the seat was old and ripped, exposing the padding inside.
On the positive side, the continental breakfast was totally adequate. My daughters were excited to see cranberry juice instead of the typical apple juice. Muffins, bagels, toast, and cereal were available, and the eating area was large and clean.
The free shuttle does stop there (I believe 7 a.m. to 10 p.m., but ask to be sure if this matters).
Internet is only available by the front desk in the lobby, apparently. But I easily connected when I went there.
My kids enjoyed the pool, which was clean/well maintained.
Is this hotel good enough to stay at? Probably, if you don't plan to be in the room much. But...
1. Ask for a room that they have had NO problems with the air conditioning if you go during the summer. I don't know how they handle these problems in the winter, since the same unit probably heats.
2. Ask for a room that has been updated. I believe you would then have a half-sized refrigerator as well as cleaner carpet, chairs, etc.
3. If anyone will be staying in the loft bed, check the temperatures. It is hot up there in the summer, even in rooms with working air conditioners.
4. Arrive early enough to inspect the room, and if it is not satisfactory, ask to move or ask for your money back and go elsewhere.
Ask for a room that has not had troubles with heat/air conditioning. Ask for a room that has been re...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.