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“Far exceeded” 4 of 5 stars
Review of Quality Inn Durango

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Quality Inn Durango
2.0 of 5 Hotel   |   2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)   |  
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Ranked #8 of 30 Hotels in Durango
Scottsdale
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Far exceeded”
4 of 5 stars Reviewed August 23, 2014

My recent stay at the Durango Quality Inn far exceeded my expectations. Upon check-in, Brooke explained the hotel, area, and the free trolley system that I would have had no knowledge of. After about 30 minutes, TJ called my room asking if everything was satisfactory. The morning breakfast was excellent...nice assortment and presentation. Jerry did a good job with the scrambled eggs and sausage!! The crew was accommodating and friendly without being "fake." My room was on the smallish side (the only reason for the four-rating) but still comfortable and convenient.

Room Tip: Be careful crossing the road to the trolley stop!!
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  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, September 8, 2014
Thank you for taking the time to write a review about our hotel! It is always a pleasure to hear when we are doing our job well. Our entire team works hard to provide each guest with a comfortable, and fun Durango experience, and we are all happy to hear that we accomplished that with you during your stay.
I hope that you will come back and see us again during your next visit to Durango.

Sincerely,
Brooke Henderson & the
Quality Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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229 reviews from our community

Traveler rating
    82
    92
    39
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed August 20, 2014

We stayed here for 2 nights over a weekend and again once on the following Friday. Matt Herd at the front desk was very helpful and accomodated our request for a first floor room on our second visit. He also suggested the pizza place across the street which was also very good. Room was clean and the breakfast staff inquired if we wanted any additional assistance. We received a discount coupon and they were happy to apply it for our first night.

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, September 8, 2014
Dear Michele,

Thank you for taking the time to post your feedback about your experience. I am so happy to hear that you were able to enjoy your stay, and the "little extras" provided. I have shared your comments with the rest of our team, and they join me in thanking you for your kind words. Matt Hert is also happy to hear that you left happy as well!!

Thank you again for your kind words. We hope if you are back in Durango again, you will come back and see us. Have a wonderful summer.

Sincerely,
Brooke Henderson & the
Quality Inn Durango Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 15, 2014 via mobile

We were overjoyed when we first opened the door to find a room that was clean and smelled better than any hotel to which we've ever been. The kids loved the chalkboard! The little rubber duck was a hit with the kids too!

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, August 20, 2014
Dear Amy A,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with the rest of our team, and they join me in thanking you for your kind words. I am happy that your kids enjoyed the little rubber duckies provided as well. Each one of us here takes pride in our hotel, and the services we provide, and we are so glad you enjoyed your stay.

I hope you will stay with us again during your next Durango trip!

Sincerely,
Brooke Henderson &
The Quality Inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Idaho Springs, Colorado
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 10, 2014

I was a bit disappointed with the area and motel; it was all a bit "old" feeling, I expected a Quality Inn to be a bit more up to date. Room was ok, but bathroom smelled a little like the floor around the toilet needed cleaned (maybe just old tile). Very small parking area. Nice staff. Very simple breakfast. Our room by the pool was quiet. Would stay again.

Room Tip: Rooms away from the office, which is on Main Street, would be the best.
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, August 20, 2014
Thank you very much for taking the time to provide us feedback from your stay. We sincerely appreciate hearing from our guests, and use this information to make improvements for future guests.

Although it looks like you enjoyed many parts of your stay, there were some areas that could have been improved. We have been updating and renovating our rooms this past year, and part of this renovation includes new tile in guest rooms. Most rooms have been finished, but there are still a few with old tile, and we will be replacing it as soon as possible. Our goal is to continue to exceed our guest’s expectations, and we hope these changes will help us reach that goal!

Thank you so much for providing us with your input, and we hope that you will come again on your next visit through Durango.

Sincerely,
Brooke Henderson
& The Quality Inn Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prescott, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 8, 2014

Stayed here after a long drive from Denver. While it was older it was clean and the staff was friendly. Wifi was hit or miss but worked better than most hotels. Durango is cool town one must check out! I walked downtown from this place and there is a neat walking trail that follows the river all the way into town. Overall if you are OK with an older clean hotel with friendly people then this place will suit you just fine. I stayed here because it was the only room I could find and was not disappointed.

Stayed August 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, General Manager at Quality Inn Durango, responded to this review, August 20, 2014
Dear Brando F,

It is always a pleasure to receive positive feedback, and we thank you for taking to share your experience with us. Our hotel is older (we like to think of it as antique ;) and I am glad that you felt that it was well taken care of, and upgraded for you comfort. We all pull together to ensure that our hotel is kept clean, comfortable, and up to date.

Our entire team works hard for each one of our guests, and just love hearing when our guests are happy! We hope to see you again on your future trips to Durango. Thank you for choosing our hotel during your visit.

Until next time,
Brooke Henderson & the
Quality Inn Durango Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 5, 2014

After staying in a bunch of hotels for a week, that were average at best. This hotel was the amazing. Very nice receptionist, check in was easy and fast. Nice pool and 2 nice hot tubs, my kids were thrilled. Very clean rooms and comfortable beds. The breakfast was hot, coffee was awesome, and there was a wide selection of breakfast food options. I would definitely come back.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, August 20, 2014
Thank you for taking the time to post your feedback about your experience. I am so happy to hear that you were able to enjoy your stay, and the "little extras" provided. I have shared your comments with the rest of our team, and they join me in thanking you for your kind words. We are so proud to be the "Best Quality Inn in Texas!"

Thank you again for your kind words. We hope if you are back in Durango again, you will come back and see us. Have a wonderful summer.

Sincerely,
Brooke Henderson & the
Quality Inn Durango Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Top Contributor
220 reviews 220 reviews
54 hotel reviews
Reviews in 81 cities Reviews in 81 cities
143 helpful votes 143 helpful votes
2 of 5 stars Reviewed August 1, 2014

This motel (not Inn) looks very cheap and rundown from outside. Inside rooms very ordinary, not modern. Motel is right on Main St. which is also the main highway through town, so lots of road noise even in back building. Also right next to train tracks which is not scenic (can't see it due to trees) but very loud with horn. Kids will enjoy small pool. Motel is nonsmoking and parking is right outside the room so loud guests were up late at night in parking lot partying and smoking. Breakfast room is small, breakfast is free but usual free breakfast fare. Internet connection free but hard to access, need different site depending on which building so need to start over if in breakfast room. Front desk said one business computer available but slow connection so don't bother. Finally, hot water in shower only lasted less than a minute, so had to keep turning shower off and on to get any hot water at all. I had expected more because I usually find good hotels through tripadvisor reviews.

Room Tip: Back building will give only a very slight improvement from road noise but then will have more train...
See more room tips
  • Stayed July 2014, traveled with family
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, August 20, 2014
Dear LmomNY,

Thank you so much for taking the time to post a review on our hotel, and I am so sorry to hear that your recent stay did not meet your expectations. Here at the Quality Inn Durango happy guests are our #1 priority.

Noise is not a normal complaint that we have, and the Durango train is usually a fun highlight for our guests. We are located in town, and right off the river, so I can see how the sounds can be a concern. I will personally be sure to check out internet. We do have multiple routers to ensure high signal, but each router accesses the internet with the same passcode. If you had to re-log in when you moved locations, there may have been a problem, and I will see to it that it gets fixed! As for breakfast, we have been improving our breakfast with healthy and fresh items. Some of the new offerings include: eggs cracked in house, house chopped potatoes, homemade gravy, and numerous gluten free items. If there is something specific that you were missing, or would like to see added, please don't hesitate to let us know as we are always looking to improve.

If you have any further details please feel free to email me personally at gm.co405@choicehotels.com. Any comments a suggestions are very valuable to all of us here at the Quality Inn Durango.

Sincerely,
Brooke Henderson & the
Quality Inn Durango Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Durango

Address: 2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Durango
#7 Family Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Durango 2*
Number of rooms: 48
Reservation Options:
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Also Known As:
Quality Inn Durango Hotel Durango
Comfort Inn Durango
Durango Quality Inn

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