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“Nice staff, fair location” 4 of 5 stars
Review of Quality Inn Durango

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Quality Inn Durango
2.0 of 5 Hotel   |   2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)   |  
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Choice Privileges Points
Ranked #9 of 29 Hotels in Durango
Certificate of Excellence 2014
Washington State
Top Contributor
56 reviews 56 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
46 helpful votes 46 helpful votes
“Nice staff, fair location”
4 of 5 stars Reviewed July 12, 2014

We were disappointed that our request was not honored, even though we called before arriving and noted our request in our initial reservation. Call the night before if you have special requests. That being said, the room was clean and quiet (after we had complain once about noisy neighbors). The location is not anywhere near downtown, but the trolly is free and stops across the street, tho we drove in the evening to town. The staff was friendly, including the breakfast server. The price was not a bargain, but for Durango it was competitive I guess.
Bed was comfortable. Towels could have been a little nicer.

Room Tip: Take the free trolly. Also a self-serve type mexican restaurant is within walking distance and very...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, July 25, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We agree with you, our towels and pillows needed upgrading. We have been replacing all of them that are worn our with a much hirer quality, and all should be 5 star in the next few weeks. We hope to see you again soon, and thank you again for sharing!

Sincerely,

Brooke Henderson & the
Durango Quality Inn Team
2930 Main Street
970-259-5373
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247 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Denver, Colorado
Top Contributor
205 reviews 205 reviews
19 hotel reviews
Reviews in 57 cities Reviews in 57 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed July 4, 2014

The Hotel is located several blocks from the main area of the action in downtown Durango. You could walk the distance, but it's a good walk. One perk is the free trolly has a stop across the street. The pool is on the smaller side and they have a hot tub.
The breakfast is served on the second floor above the office. If a person has issues with stairs this might not be the best place to stay. I also did not see any kind of elevator.
The room was clean. They has a chalk board to draw on in the room. That seems like a fun idea for kids who like to draw. It did seem like there was limited parking with the number of rooms.

Room Tip: If you are looking to be close to the train and downtown within a short walk this is not the place t...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, July 25, 2014
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with the rest of our team, and they join me in thanking you for your kind words. Each one of us here takes pride in our hotel, and the services we provide, and we are so glad you enjoyed your stay.

I hope you will stay with us again during your next Durango trip!

Sincerely,
Brooke Henderson &
The Quality Inn Team
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Fort Myers, Florida
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 2, 2014

Room was ok. Your typical motel experience. Parking was extremely limited here. The girl at the front desk was very nice and welcoming. This place was a little too far out of the main town for us. Breakfast wasn't too good.

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, July 25, 2014
Thank you for taking the time to fill out our online survey with such positive feedback! I am happy that you were able to take advantage of our breakfast as well, and sorry to hear that you were dissatisfied with it. We work hard at providing fresh, healthy, and home made options for our guests, and would love some direct feedback on what would have made it better for you. Each one of us here take pride in our hotel, and the services we provide, and hope you will give a chance in the future to provide you with a superior stay.

Sincerely,
Brooke Henderson &
The Quality Inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
port
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 29, 2014

I get the feeling some rooms have not been renovated, the room we received was not like the one in the pictures, however, all of the amenities were provided and we did get a good nights sleep. If the room had been renovated like the one in the pictures, I would have given a higher rating. The transition from the pool to the hot tub is down a flight of stairs, not difficult just inconvenient, when we removed the bubble pack cover to the hot tub, all of these little blue bubble tops were floating in the water - they need a new cover. The breakfast area and ice machine are located up a flight of steps above the check-in lobby - once again inconvenient and in need of renovation.

Room Tip: Ask for a renovated room
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, July 25, 2014
Thank you very much for taking the time to provide us feedback from your stay. We sincerely appreciate hearing from our guests, and use this information to make improvements for future guests.

Although it looks like you enjoyed many parts of your stay, there were some areas that could have been improved. We have been renovating our hotel to provide our guests with an even more comfortable, and fun experience during their stay. Part of this renovation included floors, carpeting and furniture, and heating and AC improvements! Our goal is to continue to exceed our guest’s expectations, and we will continue to make improvements in the future to help us achieve that goal.

Thank you so much for providing us with your input, and we hope that you will come again on your next visit through Durango.

Sincerely,
Brooke Henderson
& The Quality Inn Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 29, 2014

Overall we had a great stay and will stay here again if we are in the area! The room was very clean and comfortable. If you have kids they will enjoy writing on the chalkboard wall! The staff at the front desk was friendly and helpful. The breakfast was good.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, July 25, 2014
Thank you so very much for your review. It is always wonderful to hear when our guests have a positive experience with us, and encourages our team in all their efforts and hard work. I hope you will come visit us again, and thank you for choosing our hotel during your Durango visit.

Sincerely,
Brooke Henderson &
The Quality Inn Durango Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 23, 2014

This hotel was very nice, with great amenities, all the way down to the chalkboard that my husband and grown sons thoroughly enjoyed. The bed was comfortable and the bathroom was clean. We arrived late and left early, but enjoyed the breakfast. The young lady in charge of the breakfast was very pleasant and accommodating. We left our pillows and notified the hotel that evening and was promised that they would be mailed to us at no cost to us. The manager called to verify our information and we received the pillows today. Very nice staff!!!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, July 25, 2014
It is always a pleasure to receive positive feedback, and we thank you for taking to share your experience with us. Our entire team works hard for each one of our guests, and just love hearing when our guests are happy! We hope to see you again on your future trips to Durango. Thank you for choosing our hotel during your visit.

Until next time,
Brooke Henderson & the
Quality Inn Durango Team
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Helena, MT
Top Contributor
77 reviews 77 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 23, 2014

We stayed for 7 nights and it was great. A very clean room and very friendly staff led by the delightful, helpful and super manager, Brooke. She was absolutely excellent.
The breakfast had eggs, sausage, gravy, and much, much more served by a staff who greeted every guest and also thanked them for coming. The grounds were kept almost as clean as the room. Great location for going downtown or up the mountain or visiting Fort Lewis College.
The room was very quiet.
We expect to stay there again and often.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, July 25, 2014
It is always a pleasure to receive positive feedback, and we thank you for taking to share your experience with us. Our entire team works hard for each one of our guests, and just love hearing when our guests are happy! We hope to see you again on your future trips to Durango. Thank you for choosing our hotel during your visit.

Until next time,
Brooke Henderson & the
Quality Inn Durango Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Durango

Address: 2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Durango
#9 Family Hotel in Durango
#10 Romantic Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Durango 2*
Number of rooms: 48
Reservation Options:
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Also Known As:
Quality Inn Durango Hotel Durango
Comfort Inn Durango
Durango Quality Inn

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