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“If you're in a pinch and just need a place to lay your head” 3 of 5 stars
Review of Quality Inn Durango

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Quality Inn Durango
2.0 of 5 Hotel   |   2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)   |  
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Ranked #8 of 30 Hotels in Durango
Longmont
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“If you're in a pinch and just need a place to lay your head”
3 of 5 stars Reviewed December 16, 2013

My family booked tickets on the polar express train. With purchased a room at this hotel through a package deal from a travel agent. Upon check-in the staff was friendly, it seemed courteous. The room, however, was a bit outdated and had an interesting odor to it. The odor was a bit musty, and just old smelling. Then there was the heater, which was situated in the very back corner of the room right next to the bathroom. We had to turn the heater up to about 78° for the rest of the room to receive any heat at all. And you would think that because the heater was right next to the bathroom, the bathroom would receive eat. But it was just the opposite, the bathroom was ice cold. I'm not one much for fancy hotels, but this hotel could use a little bit of work. They did offer free continental breakfast each morning which would have been a plus, if the food was halfway edible. It was pretty bad. There's not one thing that sticks out in my mind that they need to work on, more than any other, but if you have a little bit of extra funds I would recommend staying somewhere different.

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, January 13, 2014
Thank you very much for taking the time to provide us feedback from your stay. We sincerely appreciate hearing from our guests, and use this information to make improvements for future guests.

Although it looks like you enjoyed many parts of your stay, there were some areas that could have been improved. We are currently renovating our hotel to provide our guests with an even more comfortable, and fun experience during their stay. Part of this renovation will be new floors, carpeting and furniture, and heating and AC improvements! Our goal is to continue to exceed our guest’s expectations, and we hope these changes will help us reach that goal!

Thank you so much for providing us with your input, and we hope that you will come again on your next visit through Durango.

Sincerely,
Brooke Henderson
& The Quality Inn Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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229 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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  • French first
  • German first
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English first
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 26, 2013

Stayed here one night while passing through on my way up to wyoming.
Decided to stay a Quality Inn because I had such a pleasant stay at one in Blanding, UT. Was disappointed at first because not only was it $30 more than the one in Blanding ($10 in taxes!) but it was an older motor lodge style with doors in outside of building. I knew it was going to be very loud next to the road. But, I was pleasantly surprised. The rooms were nice, staff was awesome and continental breakfast was far more than I had expected. I don't know anyone's name, but they were great, almost hated to leave. I don't go through durango much but if I ever do I will definitely stay there.

Stayed November 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, December 11, 2013
Thank you very much for writing a review about your time with us. We really love to hear from our guests.
We are so thrilled to hear we provided you with great service and a comfortable stay while you were here. It sounds like you really enjoyed your stay, and we hope you'll come back soon!

Best Regards,
Brooke Henderson &
The Quality Inn Team
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Vail, Colorado
Top Contributor
103 reviews 103 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
149 helpful votes 149 helpful votes
3 of 5 stars Reviewed November 18, 2013

I visited here last month for one night. The check in staff was very nice. She even assisted me in finding parking for my large van as the lot was full; it's pretty tight parking for sure but it worked out.

I really appreciate that this hotel is pet-friendly. I travel with my dog and being able to book a room at the last minute with my furry family member is great! Only downside is there is no grassy area for them to do their business! I 'borrowed' the grass island from the hotel next door and cleaned it up promptly.

The hotel is right on Main St, so you can hear traffic at busy times. That said, I kept the fan running on the ac/heater unit all night and that did the trick. The rooms are older and kind of small, the TV is outdated, and the lighting is all fluorescent (not a fan despite their efficiency, I do not like the effects of the light on my eyes and they give me headaches). The bed was fine, pillows a bit lumpy but overall I slept just fine.

Soap products provided are made in China. Did not use. (Cosmetics from China MUST be tested on animals- this is law in China. Therefore, I do not use China-made cosmetics or toiletries). I hope they source an alternative that doesn't test on animals.

The breakfast area is situated upstairs- hot coffee, scrambled eggs, juices, typical GMO corn cereals, pre-made muffins, jelly with high-fructose corn syrup as the first ingredient- nothing made fresh but certainly over-preserved. Nothing organic offered, not even the fruit. That being said, this was a better breakfast layout than other hotels in this price range in terms of options. I did not eat but I listed what is being served for those who are looking for healthy alternatives in their diet. Traveling a lot makes it necessary to become more of a critic when eating on the go. I only hope hotels start to look at their inclusive food model as something that can be improved upon for those with dietary restrictions, such as offering organic and gluten-free items.

Despite my granular opinion on their food and lighting, it was a good value and the staff is very helpful and professional.

The pizza joint across the street- Homeslice- offers tasty pie and good craft beers, for those who are interested.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, November 22, 2013
Thank you very much for taking the time to provide us feedback from your stay. We are all so happy that we were able to have you, and your furry friend, stay with us! We sincerely appreciate hearing from our guests, and use this information to make improvements for future guests.

Although it looks like you enjoyed many parts of your stay, there were some areas that could have been improved. We are currently renovating our hotel to provide our guests with an even more comfortable, and fun experience during their stay. Part of this renovation will be new floors, carpeting and furniture, as well as pet beds, and healthier pet snacks for our four legged guests. We have also started looking into a 2nd, eco friendly, option for your bathroom amenities, and already added a gluten free cereal to our breakfast. Our goal is to continue to exceed our guest’s expectations, and we hope these changes will help us reach that goal!

Thank you so much for providing us with your input, and we hope that you will come again on your next visit through Durango.

Sincerely,
Brooke Henderson
& The Quality Inn Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, United Kingdom
Top Contributor
60 reviews 60 reviews
19 hotel reviews
Reviews in 38 cities Reviews in 38 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 12, 2013

We stayed here for 2 nights in mid-October since we wanted to travel on the Durango-Silverton Railway. The hotel turned out to be at the far end of Main Avenue away from the railway station but this was no problem for us. From the outside the hotel looks a little dated but our room was lovely and about the same size as the other motel type hotels we had stayed in. The Reception staff were very welcoming, efficient and helpful. Although situated on a main thoroughfare we did not find the traffic noise to be at all problematic. There are a number of places to eat nearby and we set off on foot to decide where to go, but we found a nice supermarket 2 blocks down and since we had a microwave and fridge in our room we decided to buy something there and "eat in", something which for our 2 nights there suited us better. The complimentary breakfasts were very good although the breakfast room is quite small and on our second morning was quite crowded.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, November 22, 2013
Thank you very much for taking the time to provide us feedback from your stay. We sincerely appreciate hearing from our guests, and use this valuable information to make improvements for future guests. Although it looks like you enjoyed many parts of your stay, there were some areas that could have been improved. We are currently renovating our hotel to provide our guests with a more comfortable and fun experience during their stay.
Our breakfast is extensive, and we are all happy to hear you enjoyed our fresh eggs and extended menu. Thank you for choosing Quality Inn Durango, and we hope that you will come again on your next visit through Durango.

Sincerely,
Brooke Henderson
& The Quality Inn Team!.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vacaville, California
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2013

I booked this hotel due to their pet policy. When I drove in that night, I almost turned around and left. The outside looks a bit dated and rough. However, I am so glad I did not. Yes, the rooms are small. But I still have plenty of space in my room with King bed. And look at that low price. It is an old hotel that has been nicely remodeled. I don't think I would ever have expected the great service, and comfy bed. There was even a rubber duckie in with the complimentary toiletries. (O:Staff super nice, and hot breakfast. Pleasantly surprised, and happy with my accommodations. No, it is not 4 star. But to me, I am giving this motel a 5 based on the quality of service, comfortable room, very, very good pricing. Esp. for motels in this budget category.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, November 22, 2013
Thank you from our entire family at the Quality Inn for your wonderful review. I am glad you were able to stop in and rest your weary bones and enjoy all the small details we work so hard to give our guests every day. We are all thrilled that you found your room comfortable; And especially happy to hear that our service exceeded your expectations. After all, providing great service to our guests is what we strive for each and every day.

Reviews like yours make all the hard work and attention to detail worth it. Not to mention the encouragement it gives the entire staff, because at the end of the day having a satisfied and happy customer is the reason we do what we do.

Again thank you and we look forward to seeing you, and your furry friend, on your next trip to Quality Inn Durango.

Sincerely,

Brooke Henderson
And The Quality Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 5, 2013

We booked this hotel online because of the reviews and pictures. When we got there, we were disappointed that it was a hotel we stayed at 3-4 years ago, which was OK at the time for the price, but we were looking for something nicer. Turns out they have remodeled the rooms and they are great. The outside of the hotel looks dated, but rooms and service are great. I recommend you get a room in the back as Main Street is very noisy. We had a room up front and asked to me moved right away based upon the noise level. They happily moved us for a slight upcharge, but upon checkout, they intentionally did not charge us for the upgrade. Breakfast was better than average. For the price, very nice and highly recommended.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, November 22, 2013
Hi Mark,

I first want to thank you for taking the time to provide us feedback from your recent stay. It is great to hear that you enjoyed your stay with us, and we are all happy that you noticed the improvements that we have been making over the past few years. At this time we are upgrading our rooms again, and will be adding in new carpet and furniture. I wish we could have earned the 5th star from you and we will work at it in the future.
Thank you again for staying with us and we hope to see you on your next visit to Durango.

Sincerely,

Brooke Henderson
And the Quality Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ST.GEORGE, UT
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2013 via mobile

From check in to check out everything about this hotel was perfect for my family and I. Brooke the manager on duty was extremely friendly and helpful in suggesting restaurants as well as activities for us.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, October 22, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Brooke Henderson
& The Quality Inn Team
970-259-5373
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Durango

Address: 2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Durango
#7 Family Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Durango 2*
Number of rooms: 48
Reservation Options:
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Also Known As:
Quality Inn Durango Hotel Durango
Comfort Inn Durango
Durango Quality Inn

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