We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Enjoyed stay” 4 of 5 stars
Review of Quality Inn Durango

Save Saved
You added Quality Inn Durango to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Quality Inn Durango
2.0 of 5 Hotel   |   2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Offers & Announcements
10% off room rate
Ranked #9 of 30 hotels in Durango
Hamilton, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“Enjoyed stay”
4 of 5 stars Reviewed November 12, 2013

We stayed here for 2 nights in mid-October since we wanted to travel on the Durango-Silverton Railway. The hotel turned out to be at the far end of Main Avenue away from the railway station but this was no problem for us. From the outside the hotel looks a little dated but our room was lovely and about the same size as the other motel type hotels we had stayed in. The Reception staff were very welcoming, efficient and helpful. Although situated on a main thoroughfare we did not find the traffic noise to be at all problematic. There are a number of places to eat nearby and we set off on foot to decide where to go, but we found a nice supermarket 2 blocks down and since we had a microwave and fridge in our room we decided to buy something there and "eat in", something which for our 2 nights there suited us better. The complimentary breakfasts were very good although the breakfast room is quite small and on our second morning was quite crowded.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, November 22, 2013
Thank you very much for taking the time to provide us feedback from your stay. We sincerely appreciate hearing from our guests, and use this valuable information to make improvements for future guests. Although it looks like you enjoyed many parts of your stay, there were some areas that could have been improved. We are currently renovating our hotel to provide our guests with a more comfortable and fun experience during their stay.
Our breakfast is extensive, and we are all happy to hear you enjoyed our fresh eggs and extended menu. Thank you for choosing Quality Inn Durango, and we hope that you will come again on your next visit through Durango.

Sincerely,
Brooke Henderson
& The Quality Inn Team!.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

157 people have reviewed this hotel

Traveler rating
    53
    62
    32
    7
    3
See reviews for
40
56
19
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Vacaville, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed November 9, 2013

I booked this hotel due to their pet policy. When I drove in that night, I almost turned around and left. The outside looks a bit dated and rough. However, I am so glad I did not. Yes, the rooms are small. But I still have plenty of space in my room with King bed. And look at that low price. It is an old hotel that has been nicely remodeled. I don't think I would ever have expected the great service, and comfy bed. There was even a rubber duckie in with the complimentary toiletries. (O:Staff super nice, and hot breakfast. Pleasantly surprised, and happy with my accommodations. No, it is not 4 star. But to me, I am giving this motel a 5 based on the quality of service, comfortable room, very, very good pricing. Esp. for motels in this budget category.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, November 22, 2013
Thank you from our entire family at the Quality Inn for your wonderful review. I am glad you were able to stop in and rest your weary bones and enjoy all the small details we work so hard to give our guests every day. We are all thrilled that you found your room comfortable; And especially happy to hear that our service exceeded your expectations. After all, providing great service to our guests is what we strive for each and every day.

Reviews like yours make all the hard work and attention to detail worth it. Not to mention the encouragement it gives the entire staff, because at the end of the day having a satisfied and happy customer is the reason we do what we do.

Again thank you and we look forward to seeing you, and your furry friend, on your next trip to Quality Inn Durango.

Sincerely,

Brooke Henderson
And The Quality Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 5, 2013

We booked this hotel online because of the reviews and pictures. When we got there, we were disappointed that it was a hotel we stayed at 3-4 years ago, which was OK at the time for the price, but we were looking for something nicer. Turns out they have remodeled the rooms and they are great. The outside of the hotel looks dated, but rooms and service are great. I recommend you get a room in the back as Main Street is very noisy. We had a room up front and asked to me moved right away based upon the noise level. They happily moved us for a slight upcharge, but upon checkout, they intentionally did not charge us for the upgrade. Breakfast was better than average. For the price, very nice and highly recommended.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, November 22, 2013
Hi Mark,

I first want to thank you for taking the time to provide us feedback from your recent stay. It is great to hear that you enjoyed your stay with us, and we are all happy that you noticed the improvements that we have been making over the past few years. At this time we are upgrading our rooms again, and will be adding in new carpet and furniture. I wish we could have earned the 5th star from you and we will work at it in the future.
Thank you again for staying with us and we hope to see you on your next visit to Durango.

Sincerely,

Brooke Henderson
And the Quality Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ST.GEORGE, UT
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2013 via mobile

From check in to check out everything about this hotel was perfect for my family and I. Brooke the manager on duty was extremely friendly and helpful in suggesting restaurants as well as activities for us.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, October 22, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Brooke Henderson
& The Quality Inn Team
970-259-5373
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Robbinsdale, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 17, 2013

We were in Durango recently for four days and stayed here. I cannot say enough nice things about this property. Everyone on the staff was super friendly. The rooms were very nice and we thoroughly enjoyed every minute. The breakfast room was well stocked and when my friend inquired about blueberry yogurt they made a special trip to the market to get some so she could have some the next day. The managers Brooke and Tom were very helpful in telling us what fun activities we could do, told us where some nearby hiking trails were, and took time to make sure we were having a good time. I could tell they genuinely enjoyed conversing with us. They even have free loaner bikes and tubes for running the river which is only a block from the motel. We borrowed the bikes for the better part of the day and rode on the river trail from the motel to downtown, having a picnic along the way. They say customer service in America is disappearing. Well, not here! Top notch service! I can hardly wait to get back there again..
SJ Minneapolis

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, October 22, 2013
Hi Scott!

Thank you for such a kind review. This really means a lot to us as the entire staff works hard to ensure that every guest has an amazing experience. We do have many amenities that we hope reflect our choice to go above the average in our hotel class. This is from the bikes and river tubes we provide, to the farm fresh eggs we serve at breakfast. But it is our staff and the way they engage with our guests that we believe truly sets us apart. I am happy to hear that you noticed the difference.

It was a pleasure to have you and your friend with us, and we are so happy that we were able to leave a positive impression on you during your stay. Our passion for work is only matched by our sincere concerns for our guests. Taking care our you, and making sure you enjoy your trip, is part of our job, and we all love doing it!

We appreciate your business and hope to see you again on your next trip through the Durango area.

Sincerely,
Brooke Henderson
& The Quality Inn Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broomfield, Colorado
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 16, 2013

This hotel is on the north end of town and to get to the Main St. area you will either need to drive and find parking or take the trolley. This area is older, the motel certainly shows this on the exterior. The rooms are of the smaller type that was the norm in the 70's-the king room can be a bit tight and you will want your bedroom slippers to get up during the night for fear of smashing a toe. The room was clean and the refrigerator/freezer was of a nice size to store items and reheat in the microwave. My only complaint is that the pipes are old so the water pressure is non-existent and when someone turns on water or flushes the toilet the shower turns to scalding hot. The complimentary breakfast in the morning is very nice with eggs, biscuits and cereals. Staff was very friendly and helpful.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, October 22, 2013
Thank you very much for taking the time to provide us feedback from your stay. We sincerely appreciate hearing what our guests think and use this valuable information to make improvements for future guests. Although it looks like you enjoyed many parts of your stay, there were some areas that could have been improved.

Please except our sincerest apologies for the inconvenience you experienced with your shower, I have already had our Maintenance team look into, and fix the issue. Unfortunately sometimes plumbing breaks down and things happen that are out of our control. Believe me when I say, it is just as frustrating to us as it was to you, and we are happy you notified us so we were able to get it fixed for our future guests as well.

Our breakfast is extensive, and we are all happy to hear you enjoyed our farm fresh eggs and friendly breakfast attendants.Thank you for choosing us and we hope that you will again on your next visit through Durango.

Sincerely,
Brooke Henderson
& The Quality Inn Team!.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LAS CRUCES
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 14, 2013

Although the exterior of this motel is not impressive, our room was clean and the hot breakfast the following morning was certainly more than most motels offer. It is a bit pricey due to late Sept. being peak season in Durango. However, I found a good discount through their web site. One aspect that certainly made our stay more enjoyable was the front desk clerk, Matt. He was very efficient in checking us in, offered a good dinner suggestion (which was a nice Italian restaurant) and was back early the next morning to serve breakfast -- even bringing coffee refills to the tables. Matt certainly went out of his way to serve the customers in a courteous and efficient manner.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, October 15, 2013
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with Matt, and the rest of my team, and they join me in thanking you for your kind words. Talking to the guests, and having the opportunity to share all the wonderful things Durango has to offer, is most enjoyable part of our job! Each one of us here takes pride in our hotel, and the services we provide, and we are so glad you enjoyed your stay.
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Sincerely,
Brooke Henderson &
The Quality Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Quality Inn Durango? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn Durango

Also Known As:
Quality Inn Durango Hotel Durango
Quality Inn Durango Hotel
Comfort Inn Durango
Durango Quality Inn
Address: 2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Durango
#7 Business Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Durango 2*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Travelocity, Choice Hotels, Priceline, Hotels.com, Tingo, Otel, Venere and HotelsClick so you can book your Quality Inn Durango reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Quality Inn Durango, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.