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“Pleasant staff” 3 of 5 stars
Review of Quality Inn Durango

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Quality Inn Durango
2.0 of 5 Hotel   |   2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)   |  
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Hotel website
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Hotel amenities
Ranked #8 of 30 hotels in Durango
LAS CRUCES
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Pleasant staff”
3 of 5 stars Reviewed October 14, 2013

Although the exterior of this motel is not impressive, our room was clean and the hot breakfast the following morning was certainly more than most motels offer. It is a bit pricey due to late Sept. being peak season in Durango. However, I found a good discount through their web site. One aspect that certainly made our stay more enjoyable was the front desk clerk, Matt. He was very efficient in checking us in, offered a good dinner suggestion (which was a nice Italian restaurant) and was back early the next morning to serve breakfast -- even bringing coffee refills to the tables. Matt certainly went out of his way to serve the customers in a courteous and efficient manner.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, October 15, 2013
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with Matt, and the rest of my team, and they join me in thanking you for your kind words. Talking to the guests, and having the opportunity to share all the wonderful things Durango has to offer, is most enjoyable part of our job! Each one of us here takes pride in our hotel, and the services we provide, and we are so glad you enjoyed your stay.
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Sincerely,
Brooke Henderson &
The Quality Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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182 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Delaware
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 8, 2013

Based on other reviews. I thought the place was over rated, considering the price. As we saw a lot of places on the main street at heavily discounted prices. The room was small. We were lucky to be on the first floor. As I did not see an elevator. Room access was from outside, no lobby . Room seemed dated. The place was clean, bathroom fixtures were all in working order, I didn't notice too much noise. The guy that checked us in the evening before, also handled breakfast the next day. Very courteous with serving coffee and keeping breakfast stocked.
Considering how touristy Durango can be in the summer months. It is probably a much better deal then.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, October 11, 2013
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Although we are not located in the center of downtown, We are only 1 mile north, and our prices are much lower than those located in the historic district. We are also putting in all new furniture and carpet in November, and hope this will give our future guests more value for their money spent.
Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.

Sincerely,
Brooke Henderson & The Quality Inn Durango Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Genoa, Illinois
1 review
5 of 5 stars Reviewed October 6, 2013

We stayed at the Durango Quality Inn and it was a terrific stay. After a small reservation issue that they quickly fixed we had a very nice stay. The room was very clean and breakfast was very good and it was hot. It was a very good price. Easy to get to.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, October 11, 2013
Thank you for taking the time to share such nice things about our hotel. Your words will be encouraging to our entire team, and I will be sure to share your review. We hope to see you again the next time your in Durango!

Brooke Henderson &
the Quality Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rogers, Arkansas, USA
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 26, 2013 via mobile

Clean room, decent breakfast, friendly staff, but thin walls (can hear traffic all too well when staying in any of the rooms in the first building close to the street). If choosing this motel for the location, be sure to try to get a room in the other buildings near the back, behind the first building; maybe the rooms there are quieter, as long as you don't have a noisy neighbor. Overall, our one night stay was okay as we were simply moving on further North to find autumn colors.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
106 reviews 106 reviews
27 hotel reviews
Reviews in 41 cities Reviews in 41 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 26, 2013

We stayed at the Quality Inn Durango for one night, We were warmly welcomed by reception staff and quickly booked in. We were given a room on the second floor so had to carry our cases up 2 flights of stairs. . The room was clean and compact with coffee making facilities. We were a few doors away from the breakfast room and were a little concerned we would be disturbed by guests passing our door early in the morning. but this was not the case, we had a good nights sleep due to a comfortable bed. The breakfast comprised of cooked and continental which was constantly replenished, nice coffee and yoghurts but sausages a lot to be desired.
Durango is a lovely place to browse around so allow some time before you leave.

Room Tip: If you are unable to carry cases up stairs I suggest you try and book a room on the ground floor.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, October 4, 2013
Dear Michael,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Brooke Henderson
& The Quality Inn Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 25, 2013

Nothing special about the place. Everything was just average including the room and the breakfast. Our room had a king bed which left very little room to move around, Would have been much more comfortable with a queen bed. Older but clean. Not very close to downtown but the free Durango Trolley was very helpful. We will probably stay elsewhere next time.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, October 4, 2013
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Although we are not located in the center of downtown, We are only 1 mile north, and our prices are much lower than those located in the historic district. We are also putting in all new furniture and carpet in November, and hope this will give our future guests more value for their money spent. Not only will our rooms get a face lift, we will also bring in more fresh items into our breakfast, including: farm fresh eggs and more fruit options.
Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.

Sincerely,
Brooke Henderson & The Quality Inn Durango Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 22, 2013

The staff was super helpful and friendly. The rooms had quality furnishings and very new and clean bedding. We got a lot for the money. The free breakfast had a good variety and the cooked items were fresh and well made. I would highly recommend this hotel.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, October 4, 2013
Hi Zack,

Thank you so much for the wonderful review about our hotel. Here at the Quality Inn in Durango, it is our #1 priority to make our guests happy and comfortable, and It is so encouraging to hear when our hard work pays off. I will be sure to share your kind words with the rest of our team, and hope you are able to visit us again here in Durango!

Sincerely,
Brooke Henderson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quality Inn Durango

Address: 2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Durango
#8 Business Hotel in Durango
#9 Romantic Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Durango 2*
Reservation Options:
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Also Known As:
Quality Inn Durango Hotel Durango
Comfort Inn Durango
Durango Quality Inn

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