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“Not particularly attractive” 3 of 5 stars
Review of Quality Inn Durango

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Quality Inn Durango
2.0 of 5 Hotel   |   2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)   |  
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Ranked #10 of 30 Hotels in Durango
Ontario's Near North, Canada
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
“Not particularly attractive”
3 of 5 stars Reviewed September 18, 2013

Motel is on outskirts of Durango. It's not a very attractive location at all. The hotel room was adequate but was very unattractive. Breakfast was OK but nothing too interesting. For the price they charged I was expecting more to be honest. Had better stays for less.
Wouldn't recommend it personally, find somewhere closer to town or somewhere with more character.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, September 19, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Although we are not located in the center of downtown, We are only 1 mile north, and our prices are much lower than those located in the historic district. We are also putting in all new furniture in November, and hope this will give our future guests more value for their money spent. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
Brooke Henderson & The Quality Inn Durango Team
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215 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Surrey, UK
Top Contributor
51 reviews 51 reviews
6 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 12, 2013

Have stayed here once before so knew what to expect. Clean rooms, comfortable bed, tv, fridge etc etc. - just what you expect from a QI. Didn't expect the lovely, friendly greeting from Brooke and Matt - Brooke could not have done more in the way of maps, advice, recommendations etc. the "goodie bag" of water, cookie etc was a nice touch.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, September 19, 2013
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with the rest of my team, and they join me in thanking you for your kind words. Talking to the guests, and having the opportunity to share all the wonderful things Durango has to offer, is most enjoyable part of my job! Each one of us here take pride in our hotel, and the services we provide, and we are so glad you enjoyed your stay.
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Sincerely,
Brooke Henderson &
The Quality Inn Team
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Frisco, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 7, 2013

Front desk was great upon check in and when I called about leaving something in the room! Very good complimentary breakfast...

I left my camera charger and battery in the room. I very much appreciated them looking for it and sending it to me!! Thanks again.

Room Tip: Don't forget to ask for ground floor, if that is what you want...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, September 19, 2013
Thank you for sharing your experience about your stay at the Quality Inn, Durango. We very much appreciate and value your feedback, and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback, and I am glad to hear that your charger found its way back to you.

Thank you again for sharing, and we hope your next visit will be even more pleasant than the previous one.

Brooke Henderson &
the Quality Inn Team
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

My stay at Quality Inn was a wonderful experience. The rooms were clean. The hot breakfast was good. The location was good, with plenty of restaurants near by. The staff was friendly and courteous, especially Caralina at the front desk. She had answers for all our questions and gave great suggestions on restaurants and activities in the area. I'll definitely stay there again. M.Frazier

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, September 19, 2013
Dear Mr. Frazier,

Thank you for taking the time to share your great review with us. Our staff works very hard to provide each guest with a comfortable and friendly experience, and your kind words will give each one of us encouragement. We take pride in our service, and love knowing when our guests are happy! Caralina is an asset to our little family business, and I will be sure to pass your comments on to her. We hope to see you on your next trip though Durango!

Sincerely,
Brooke Henderson &
the Quality Inn Team
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Lafayette, Colorado
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 31, 2013

A wonderful pet friendly place to stay. While we travel with Choice Hotels almost exclusively as our greyhound as always with us, this hotel is one of the best we have come across yet. A wonderful place to stay in a beautiful location and they make Sunny feel as welcome as we the human occupants. Can't ask for much more. Thanks!!!!!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, September 12, 2013
I am so happy to hear that you, and Sunny, enjoyed your stay with us. We love when our guests are able to travel with all their family, including their furry family members :) Thank you for taking the time to share your experience, and we all hope to see you next time you pass through Durango!

Sincerely,
Brooke Henderson & The Quality Inn Durango Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
denver
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 21, 2013

A nice comfortable motel with a good location in beautiful Durango Colorado. The room was very adequate. For once it was nice to have a real hot breakfast and not what some hotels consider a breakfast. Will stay again.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, September 12, 2013
Hello!
Thank you for your kind review, we are so thrilled that you enjoyed your stay!! We work very hard on providing a full, hot, and fresh breakfast to all of our guests, and are glad to hear you were able to take advantage of it. We look very forward to having you as our guest each & hope you will return to visit again soon. It makes our jobs so rewarding when our guests enjoy the beautiful area and their stay!!

Cheers & Happy Travels,
Brooke Henderson & The Quality Inn Durango Team
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Camp Verde, Arizona
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 18, 2013

My partner wanted me to especially mention Charlie who has also received compliments from others here. He was on top of it as my partner commented. And he is a difficult person to please. He really like the continental breakfast.

The room was clean and just what we needed. Love the pet friendly attitude here!

The location good; its a little drive to Historic Durango, but they have a pizza place and a good Zia Taqueria in walking distance.

And the trolly runs right by the hotel, but we drove everywhere.

They made our stay very pleasant by the quality of everything.

The only thing we would have liked is for the spa to be near the pool and not downstairs in a room by itself. Plus, the jets aren't very good. Hope that they rethink that feature if they remodel.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review, August 20, 2013
Wow! Thank you for such a kind review. This one really means a lot to us as the staff works hard to ensure that every guest has an amazing experience. We do have many amenities that we hope reflect our choice to go above the average in our hotel class. This is from the extended hot breakfast items, to the bike cruisers and river tubes that we provide. But it is our staff, and the way they engage with our guests, that truly sets us apart. I am happy to hear that you noticed the difference.

We appreciate your business and hope to see you again on your next trip through the Durango area.

Safe Travels,

Brooke Henderson & the Durango Quality Inn Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Durango

Address: 2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Durango
#7 Family Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Durango 2*
Number of rooms: 48
Reservation Options:
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Also Known As:
Quality Inn Durango Hotel Durango
Comfort Inn Durango
Durango Quality Inn

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