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“Value for the money compared to other local hotels” 5 of 5 stars
Review of Quality Inn Durango

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Quality Inn Durango
2.0 of 5 Hotel   |   2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)   |  
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Ranked #10 of 30 Hotels in Durango
Chandler, Arizona
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
5 helpful votes 5 helpful votes
“Value for the money compared to other local hotels”
5 of 5 stars Reviewed June 16, 2012

We stayed here on the spur of the moment and were lucky to get their last room. The staff was nice enough to let us have it even though they probably should have been saving it in case someone needed to change rooms for whatever reason.
There was a batch of warm cookies on the counter while we were checking in - delicious!
The room was clean and quiet. The funishings were "like new"and the room had a microwave, refridgerator and a flat screen TV. Was happy with hotel and would stay in again.

Stayed June 2012, traveled as a couple
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193 reviews from our community

Traveler rating
    66
    77
    37
    9
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Elkton, MD
Top Contributor
72 reviews 72 reviews
14 hotel reviews
Reviews in 31 cities Reviews in 31 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed June 3, 2012

The hotel is on a main street, with a nice laundramat located a block away if you need to do a mid-vacation clean up. Room was on first floor and nice, though smaller than some and only 1 chair. Registration people were great, and tried to help when internaet wifi service went down, but never did get reolved. Talked with their Help Desk - like most help desks not real helpful.

Room Tip: No elevator, so if stairs bother you, ask for first floor. That being said, the free breakfast is s...
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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QualityM1, Guest Relations Manager at Quality Inn Durango, responded to this review, June 13, 2012
I am very sorry to hear about your trouble with the internet connection. We recently switched providers to obtain faster service for our guests and we are still trying to work out the kinks! We are also serving the same breakfast items in our lobby to accommodate guests who are unable to climb stairs as easily. The seating area is smaller but the front desk staff is there for anyone that needs assistance.
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Houston
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 3, 2012

My spouse and I stayed here for four nights during the "Iron Mountain" bike race over Memorial Day weekend. It was so refreshing to have a group of young, clean-cut, enthusiastic people attending to our every need. We did have a few issues with the Internet connection, and the staff worked long and hard to correct our problems. Our second floor room was immaculately clean and well stocked. My only complaint was that for the duration of the stay, our room was a little bit tight. The breakfast (served on the second floor) was very nice with a different variety of hot items each day in addition to the fruit, cereal, pastries, and yogurt. The hotel staff from the front desk ckerks to the breakfast attendants to the cleaning crew were all totally dedicated to providing top customer service and went above and beyond the call to make our stay enjoyable. There are no elevators in this hotel, and if I am not mistaken, there was an area on the first floor where handicapped persons could get breakfast.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Guest Relations Manager at Quality Inn Durango, responded to this review, June 13, 2012
Thank you for your kind words! We always love to get feedback on how well guests enjoyed their stay with us. We have recently switched internet providers to gain faster internet service for our guests and that is coming with the usual trouble shooting issues. Thank you for letting us know about your issues during your stay as well as on trip advisor. We take everyone's comments seriously and do our best to resolve any situations that arise. One of our buildings you may have been staying in is a bit smaller than our other two, so if you join us again in the near future, please don't hesitate to call the front desk and request a larger room in one of our buildings when you book your reservation!

You are correct about the breakfast as well. We offer a breakfast service downstairs in our lobby for those who cannot or prefer not to use the staircase to the upstairs breakfast area. We hope to see you and your spouse again soon!

Sincerely,
Kristin
Guest Relations Manager
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San Antonio
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 24, 2012

The clerk was very friendly at check in. The room was very clean. I couldn't find a problem with it. Did have a strong odor of freshner spray. Was to tired to see if there was a stink machine in the room. Biggest problem was the internet SUCKED! If I could connect at all it was piggy back off the signal from the Travelodge. Also, the breakfast did not meet up to Choice Hotel Standards. Which states you must have 3 hot items. Not counting the waffles. They only had two bisquits and gravey. Which were not in the standard dictated display containers.

And speaking of this a person that is handicap would have a very hard time getting to the breakfast area which is located above the office. Navigating steps is a must at this property. I don't see how they are ADA compliant.

  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Guest Relations Manager at Quality Inn Durango, responded to this review, June 13, 2012
Thank you so much for your feedback. We will inform our housekeeping staff about using less room fresheners in the rooms when they clean.

As for the internet, we have switched providers to provide guests with a faster internet service and we are still working out our troubleshooting issues!

We actually offer a breakfast service in our front lobby downstairs for our guests who are unable to access the staircase. There is a small seating area to the left of the reception desk. The front desk attendant is also there to assist guests with any breakfast needs.

I'm sorry to hear about the breakfast menu items and the containers they were housed in. We usually offer an egg quiche, biscuits and gravy and waffles, as well as fruit, yogurt, bagels, toast, etc. The breakfast attendants have been informed of your feedback.

Please let us know if there is anything else you noticed, or if you have any questions.

Sincerely,

Kristin
Guest Relations Manager
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San Francisco, California
Top Contributor
83 reviews 83 reviews
69 hotel reviews
Reviews in 58 cities Reviews in 58 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed May 18, 2012 via mobile

Reception was friendly, rooms are dated but maintained in a good shape and clean. Breakfast buffet is pretty good and area has sufficient seating. Overall good value for money using coupon rates. Acceptable for a night's stay.

Stayed May 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Guest Relations Manager at Quality Inn Durango, responded to this review, May 24, 2012
Thank you providing us with feedback on your recent stay. We are constantly trying to improve our guests' stay and updating rooms is part of the improvements on our list. We have updated our bathrooms with granite countertops, have 32" flat screen TV's in every room, and the furniture is due to be replaced within the year. We will have all new bed frames, chairs, tables, and dressers in every room. The breakfast items have recently been updated as well and we are trying to offer as many options for our guests as we can. Please feel free to contact us directly if you have any questions or wish to keep tabs on when the new furniture has been implemented. Sincerely, Kristin
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Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 16, 2012 via mobile

First we have 3 holds placed on our cards as we asked to split the cost between two people. That sucked as we used debit cards. (dumb us). Then we get to the room. Ok not dreadful and do-able. Decent sleep only to wake up to get ready to leave and there is no hot wTer and the handle fell off the toilet. We endure and go to check out and explain our drama and we are berated by some fresh faced young girl for not calling to have everything fixed. So what were they going to do? Boil us some water?
There was no apology just a scathing berating. We had to ask for a discount which we were granted 5%. Uhhh thanks. So i give this place a poor rating. Go up the road and stay at siesta a family run place. Unfortunately they didnt have a room for us. :-(

  • Stayed May 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, General Manager at Quality Inn Durango, responded to this review, May 24, 2012
We are sorry to hear about your recent stay with us at the Quality Inn. Thank you for your feedback so that we may improve as many areas as possible for our guests. Your feedback has been given to our front desk staff and the maintenance staff. There is a room inspector that goes in and checks every room to make sure that handles do not fall off toilets, lights work, doors lock, etc. That person has been informed of the issues you encountered and has been asked to keep an extra close eye out for problems guests might be faced with.

The information about your debit cards has been given to management and the procedure about holds will be given to all front desk staff again to make sure three debit card holds will not happen again.

The staff here at the Quality Inn are always striving to better themselves. If there is anything you wish to contact us directly about please feel free.

Again, we are sorry that your stay was not up to the Choice Hotel Brand standards and we want to resolve the issues in any way we can.
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Woodinville, Washington
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 13, 2012

The Quality Inn in Durango was a good choice for us. It was clean, quiet, good beds and a friendly helpful staff. It had the added attraction of being close to a friend's house.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn Durango

Address: 2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Durango
#8 Family Hotel in Durango
#11 Romantic Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Durango 2*
Reservation Options:
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Also Known As:
Quality Inn Durango Hotel Durango
Comfort Inn Durango
Durango Quality Inn

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