We stayed at this Best Western two separate weekends during the month of June. The first weekend we booked online last minute and stayed in a 3rd floor King room with a pullout sofa and Jacuzzi tub. Very enjoyable weekend for just the two of us. The staff was very helpful, the room was very clean and comfortable, and it was enjoyable to sit on the balcony for quiet time in the evenings. The maid did a very good job ensuring the room was clean. The young ladies working the breakfast area ensured there was plenty of food available and that the eating area was clean at all times.
Our second weekend we stayed in a King room with a pullout sofa and Jacuzzi tub for the Day Out with Thomas event at the D&SNGR. Knowing this to be a busy weekend we booked this room well in advance online. When we arrived we found that the room we were given was room 123 which is directly in front of the hot tub and next to the breakfast/happy hour room. We requested a different room and was told that hotel was booked and there were no other rooms to move us to. We were able to get a 10% discount on the room rate as a consolation. Our concerns about the noise levels in the evening and mornings were valid. The noises and conversations in the atrium and the breakfast room were clearly heard in our room which had us awakened earlier and the kids awake later than we intended. We inquired with the front desk about how the rooms were allocated and were told the rooms were assigned by the computer. This room was not quite as comfortable as the one we had the other weekend--the bathroom had a few spots where it was obvious that grout cleaning and repairs were needed around the tub. We also found that the lack of a patio/balcony made the room feel a little more stuffy. Again the maid did a good job making sure the room was clean and the young ladies working breakfast did a wonderful job of making sure everyone had plenty of food and the area was clean. So our suggestion (and what we will be doing in the future for this hotel) if booking the room online is to call the hotel to confirm the room assignment after you make the reservation.
The hotel is just a short walk to main street, some good restaurants, and the D&SNGR train station. Overall we would stay here again with a little more diligence on our part about making sure of the location of our room given the fact we have young children who need their rest.
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- Also Known As:
- Best Western Plus Rio Grande Hotel Durango
- Best Western Durango
- Durango Best Western