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“Trip to Durango (2 Nights)” 4 of 5 stars
Review of BEST WESTERN PLUS Rio Grande Inn

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BEST WESTERN PLUS Rio Grande Inn
2.5 of 5 Hotel   |   400 E Second Ave, Durango, CO 81301   |  
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Ranked #5 of 30 Hotels in Durango
Stratford-upon-Avon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Trip to Durango (2 Nights)”
4 of 5 stars Reviewed August 6, 2014

Stunning location and fantastic staff. Rooms were spacious and clean with a whirlpool bath and balcony. Interior is a little dated, and the only negative was that the rooms are very dark (there are no windows only two doors - one to the hallway and one to the balcony). This meant that in order to have privacy you have to keep the curtains closed. The interior swimming pool is in the centre of the hotel - you can see it from the door to your room as they are all courtyard style which is novel. But does make it a little noisy when the kids are playing during the day. Pool curfew is 9/10pm so no issue at night. Overall - the breakfast has plenty of choice, if the room is a little dated and small, and the hotel room was large and clean. Service staff were all extremely friendly and helpful and I would definitely stay again. Location is great too as you can walk easily into the centre of Durango. Places to visit: Silveron/Durango Places to eat: Sushitarian, Carver Brewing Co.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, August 7, 2014
Thank you so much for taking the time to review our hotel on this site. We appreciate the great comments and are really happy that you enjoyed your stay with us. The rooms facing the pool are great for families and we do have quiet time so that everyone can get that much needed rest after a long day of fun in Durango!! Thanks again and have a wonderful August.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
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395 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Albuquerque
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2014

We enjoyed everything about this hotel. It was clean, quiet and within walking distance of downtown. The staff was extremely friendly and very helpful with everything. The indoor hottub/pool was great for the family. I thought the cost was a little extreme for Best Westerns, but probably understandable for the time of the year and the area. The breakfast was great as well as the cocktail hour as we had two complimentary drinks. The room towels are big and plentiful as well as the pool towels in the room for your convenience. The elevator is a little slow, but there are plenty of stairs. The wifi was free with a password that worked extremely well. I would recommend this place to anyone. We plan to visit again and will definitely stay here again.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, August 5, 2014
Thank you very much for the great review. We are in our peak season this time of the year and our rates are higher but pretty much in line with the other hotels in the downtown Durango area. We do offer a nice breakfast, cocktails, free wifi and free parking to help offset some of the other cost of a vacation. I am glad that you and your family had a great time and hope that you enjoyed Durango and all it has to offer.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
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Park City, Utah, United States
1 review
5 of 5 stars Reviewed August 4, 2014

Definitely a step up from standard Best Westerns. I liked the secluded (off main street) location and appointments and furnishing of the rooms. The reception staff were particularly attentive. I liked the "cook to order" services and offerings of breakfast room. I would recommend the Best Western Rio Grande Inn to anyone.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, August 5, 2014
I am so happy that you enjoyed your stay with us. We do have a great hotel and an even better staff. We hope that you had a great time in Durango and that you will return someday soon to visit us again.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 4, 2014

This hotel was VERY convenient to everything we needed in Durango. We didn't have a car and we were able to walk to the train and downtown easily. The hotel and the room was very clean, the bed comfortable. The pool was indoors so the kids could swim even after we came in from a day of adventures. Breakfast was wonderful and a great way to start our day. Highly recommend this place.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, August 5, 2014
Thank you so much for the awesome review. We are happy that you and your family enjoyed our hotel and the location to all that Durango has to offer. We appreciate the feedback and hope that your August is wonderful.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, United States
1 review
5 of 5 stars Reviewed August 2, 2014

Love staying at this BW+ location when I am in town on business. Summer is a little rough as the rates go up significantly. But so do the other hotels so this one is always my choice if available. Great staff!

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, August 3, 2014
Thank you so much for the wonderful review. We are so happy that you choose to stay with us when you are in Durango. Our rates are higher in the summer months but we do drop back down in mid October and stay down until mid May. The weather is great in the fall!! Come back and see us again soon.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queens, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 31, 2014

From the minute we arrived, I loved this hotel. We stayed for four nights and every staff member on every shift was professional, friendly, and helpful. We ended up in a king suite with a balcony and a Jacuzzi, and the room was beautiful and clean. The only thing I didn't like about the room was that it faced the atrium with the indoor pool and all the kids noise in the pool echoed and was sort of loud. But being that we didn't spend much time in our room, it wasn't that big of a deal. They were having some computer and internet issues while we were there, but nothing that wasn't resolved quickly. The hotel is in a great location - walking distance to downtown. Last but not least, I was thrilled with the little manager's happy hour. Not exactly a full service bar, but two complimentary drinks per guest per night was really very nice. Overall a wonderful experience!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, August 1, 2014
Thank you so much as we couldn't have asked for a better review. Your kind words are greatly appreciated and they mean so much to other/future travelers visiting the area.
I'm happy to hear that you enjoyed your stay with us and I hope you come back to see us again soon.
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Cincinnati
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 29, 2014

The staff here were extremely friendly, nice and helpful. The breakfast buffet was great, as was the evening snacks and drinks. The indoor pool was nice and comfortable temperature. The room was a little small but worked fine for our family of four. The room had a small refrigerator which is always helpful. It is an older hotel, with some updates, but it was clean and had everything we needed.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, August 1, 2014
Thank you very much for this outstanding review. We appreciate your feedback as it allows us to better improve our service and amenities. Thank you for commending our staff efforts as they work very hard.
I'm happy to hear that you found value in all that we have to offer and thank you for acknowledging our free amenities. Again thank you for this great review of our amenities, property, and staff. Many people review your kind words and we appreciate you being a supporter of our brand.
Please come back to see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Durango
#3 Family Hotel in Durango
#4 Business Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
Number of rooms: 102
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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