We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice location, great for families” 4 of 5 stars
Review of BEST WESTERN PLUS Rio Grande Inn

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added BEST WESTERN PLUS Rio Grande Inn to your Saves list
BEST WESTERN PLUS Rio Grande Inn
2.5 of 5 Hotel   |   400 E Second Ave, Durango, CO 81301   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Stay 2X get $50 gift card
Ranked #4 of 29 Hotels in Durango
Certificate of Excellence
Cincinnati
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“Nice location, great for families”
4 of 5 stars Reviewed July 29, 2014

The staff here were extremely friendly, nice and helpful. The breakfast buffet was great, as was the evening snacks and drinks. The indoor pool was nice and comfortable temperature. The room was a little small but worked fine for our family of four. The room had a small refrigerator which is always helpful. It is an older hotel, with some updates, but it was clean and had everything we needed.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, August 1, 2014
Thank you very much for this outstanding review. We appreciate your feedback as it allows us to better improve our service and amenities. Thank you for commending our staff efforts as they work very hard.
I'm happy to hear that you found value in all that we have to offer and thank you for acknowledging our free amenities. Again thank you for this great review of our amenities, property, and staff. Many people review your kind words and we appreciate you being a supporter of our brand.
Please come back to see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

488 reviews from our community

Traveler rating
    246
    142
    58
    25
    17
See reviews for
156
167
22
50
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Tilden, Texas
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 29, 2014

Rooms were clean but the A/C was questionable. Maybe because of the above average heat or maybe because of the age of the unit. But the A/C units in both rooms we had needed to have a bit more cold air. We had to cut the unit off several times to get the blowing cold air. The bright side was the hotel staff were knowledgeable of the area and were happy to make recommendations to us for food or other activities. And last but not least it was great to be able to walk to the Animas City Theatre for a concert and then walk back to the hotel.

Room Tip: Book in advance. This place fills up quickly. Eat breakfast somewhere else.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, July 29, 2014
Please accept our most sincere apology regarding your stay. We have had a very hot couple weeks for Durango with temperatures reaching into the nineties. I understand that this is not uncommon for some reaches of the states but for Durango that is somewhat uncommon.

Although that isn't an excuse for our standard room features to be only mediocre during your stay. I always encourage our guests to alert our staff if there is an issue with your room. We have staff available 24 hours a day to help with any questions or concerns that arise. We respond quickly and efficiently to any concerns and strive to provide the best service for all of our guests.

I hope you enjoyed your concert at The Animas City Theatre. It is a pleasant venue with many great artists that stop through our little town. I hope you had a nice time during the rest of your stay and I hope you come back to see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Odessa, Michigan
Top Contributor
83 reviews 83 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 27, 2014

We've stayed at this property several times. It's right in the downtown area so you can walk to the Durango & Silverton Narrow Gauge rail road, area shopping, restaurants & other venues. They have a couple washers & dryers that customers can use for free that I always use which is always a plus. The rooms are very nice with balconies. The hot breakfast is great so we don't have to leave the restaurant & pay $20-$30 for a breakfast elsewhere, the breakfast starts early enough you can eat & still catch the 8AM train to Silverton. They also have a happy hour in the afternoon where you get a free drink. I love their indoor pool which is a big attraction for me. The rooms have always been clean and we've never had any problems when we stay at this property.

Room Tip: Close to everything in Durango.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, July 28, 2014
Thank you again!! I am happy that you enjoy all the amenities that the hotel has to offer. We do have a great breakfast and it is a great value. We do pride ourselves on our cleanliness and the indoor pool and spa are very inviting after a busy day of local activities. The complimentary cocktail hour is a plus as well. We so appreciate all the kind words. Thank you again for the reviews.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Odessa, Michigan
Top Contributor
83 reviews 83 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 27, 2014

We've stayed at this hotel several times when we're in Durango, Co. The rooms a nice with balconies, I love the indoor swimming pool and the breakfasts. They have free laundry here which is always handy when on vacation.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, July 28, 2014
Thank you for the nice review and the repeat business. We are so happy that you enjoy our hotel and our amazing staff. We look forward to your future return and hope that you are enjoying your summer.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Morgan, United States
1 review
4 of 5 stars Reviewed July 27, 2014

Rio Grande Inn has a fantastic location when visiting Durango Colorado. It is a block away from the narrow gauge train that runs from Durango to Silverton. There are 20+ restaurants within a couple blocks. Staff is very good in making recommendations. The staff in all positions were very friendly and accommodating. .

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, July 28, 2014
Thank you so much for the wonderful review. We do have an excellent location and a wonderful caring staff. We appreciate your taking the time to review our hotel on this site. Durango is such a fun town and we are happy that you were able to enjoy all that it has to offer.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bacliff, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed July 26, 2014

My first time in Durango and what an experience. They picked me up from the airport and from then on went out of their way (Shawn especially) to make sure I had transportation when in need. The rooms where clean ...great breakfast... Awesome pool and happy hour!
Nice nice and friendly service. I will be back!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, July 28, 2014
Thank you so much for the great review. Sean is a great employee and I am happy that he was able to accommodate your transportation needs. We are happy that you enjoyed your stay with us and look forward to your future visits.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broomfield, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 26, 2014

The Best Western Plus Rio Grande Inn is in a perfect location for exploring downtown shops, restaurants, and activities on foot. The staff is exceptional. Every one seemed to care that we chose this hotel and went out of their way to make sure we were comfortable. The king size bed was super-compfortable. This is a hotel/motel setup, and I didn't realize when I asked for the ground floor that I was getting the motel style room with door to exterior. It was all good. If I return to Durango this is where I will stay.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, July 28, 2014
Thank you so much for the wonderful review. We do have a great staff and a great location. We are all happy that you enjoyed your stay with us and look forward to seeing you again someday soon.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to BEST WESTERN PLUS Rio Grande Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Durango
#3 Romantic Hotel in Durango
#5 Business Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
Number of rooms: 102
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Cheap Tickets, Priceline, Odigeo and Travelocity so you can book your BEST WESTERN PLUS Rio Grande Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Rio Grande Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.