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“Needs a little lovin...” 4 of 5 stars
Review of BEST WESTERN PLUS Rio Grande Inn

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BEST WESTERN PLUS Rio Grande Inn
2.5 of 5 Hotel   |   400 E Second Ave, Durango, CO 81301   |  
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Ranked #4 of 30 Hotels in Durango
Denver, Colorado
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
50 helpful votes 50 helpful votes
“Needs a little lovin...”
4 of 5 stars Reviewed July 26, 2014

Stuck in older room. Although it was fine for a night, it was NOT the new and improved rooms they were working on. Need a candle, as all have been sneezing an "old musty smell" in room. Staff was wonderful, pool was great, and free drinks was a nice touch. I will be back...but make certain I ask for a newer room.

Room Tip: Make certain you ask for newer room.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, July 27, 2014
Thank you for providing us with this review. Your feedback is important to us.
The property is about thirty years old and we have made some recent renovations. Carpet and mattresses have been replaced in all of our guest rooms. Most of our guest bathrooms have been remodeled with tile and granite counter tops. Lastly, we have most recently added guest computers that are on both our second and third floors. We have not yet made a complete makeover of the property. We have spoken with the owners of the facility and encouraged them to complete renovations. It is a process and renovations are hard for us to complete during the summer months due to our occupancy levels.
We thank you for your feedback and I hope you come back to see us again soon.
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435 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Scottsdale, Arizona
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed July 24, 2014

Dark. Noisy A/C. Somewhat rundown. Very uncomfortable beds. Small bathrooms. Reasonably clean, but not worth $100 plus except that rates in Durango may be much too high across the board. The location is convenient, parking is plentiful and the front desk staff was very helpful.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, July 27, 2014
Hello and thank you for providing us with this great review. Your feedback is appreciated as it allows us to address any issues you may have had with the room.
I apologize if the rooms were inadequate for your stay. We are working to improve the hotel and guest rooms.
Thank you again for your thoughtful review and I hope you come to see us again in the future.
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Colorado Springs, CO
Top Contributor
75 reviews 75 reviews
11 hotel reviews
Reviews in 34 cities Reviews in 34 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 24, 2014

Just spent one night here. The room was very comfortable and clean. The staff was friendly and helpful with a very nice restaurant recommendation. The complimentary breakfast and happy hour were great! I would stay here again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, July 27, 2014
I'm so happy to hear that you enjoyed the facility, our staff and the amenities. We offer everything we can to make your stay as comfortable as possible. I hope you were able to enjoy Durango during your stay. Please come back to see us soon as we value your feedback and appreciate your business.
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Aledo, United States
1 review
5 of 5 stars Reviewed July 24, 2014

Based on our recent experience at a Best Western in Lubbock, TX we weren't real excited about staying at a Best Western in Durango. However, to take advantage of their summer promo, we decided to roll the dice anyway. We were impressed from the start. Kasey was extremely helpful during both the reservation and check-in process. She fulfilled both of our special requests before we even got to our room and she was very knowledgeable about the dining options in Durango. The room was cool and clean when we arrived. The beds were comfortable and there was plenty of towels for the whole family. My wife was impressed with the industrial strength hair dryer as well. The indoor pool area was clean and the kids had a blast swimming in the evening. The staff was very good at making sure the pool was closed at 9PM as the noise level could be bothersome if allowed to continue any later. Breakfast was excellent with a lot of choices. The sausage patties, scrambled eggs, and biscuits with sausage gravy were far superior than the powdered eggs and lunch room sausage I had experienced at other hotels. I saw toast, bagels, donuts, cereal, and a waffle maker as well. My wife did some laundry while we were there with the complimentary washer and dryer near the pool. Be advised that the detergent sold at the front desk could cost you as much as your evening meal, so drop by a store and pick up your own if you plan on doing any laundry. All in all, it was a very pleasant stay at the Best Western Rio Grande in Durango and we will definitely stay there again when in Durango.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, July 27, 2014
Thank you very kindly for this outstanding review of our property. We appreciate your feedback as it allows us to better serve our guests.
I'm so glad that your experience with us was a positive one. With Best Western Hotels being independently owned and operated you never know what to expect. That is the magic of Best Western Brand; each establishment is unique and exclusive to the area they are located in. Unfortunately some hotels do need some help.
It is very nice of you to compliment Kayce; she is an outstanding employee and we appreciate you commending her efforts.
Thank you for acknowledging our facility, staff and amenities. I hope you enjoyed some of the fun activities Durango has to offer. Please come back to see us again soon.
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Colorado Springs, Colorado, United States
Top Contributor
72 reviews 72 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 22, 2014

The price is a little high for the area but you are right in the middle of downtown and within walking distance if the restaurant district. Nice, clean, good pool and a hot breakfast. We had the King suite and it is big and comfortable. Friendly staff who are very helpful.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, July 23, 2014
Thank you for taking the time to review us on this site. Your feedback is very important to us. We are glad that you had a great time and hope that you enjoyed Durango. The suites do offer a great deal of space and I am happy that it worked out well for you. Enjoy your summer and thank you again for the review.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
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Peyton, Colorado
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
Reviews in 29 cities Reviews in 29 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 21, 2014

I was pleasently surprised by this hotel. We were visiting Durango overnight and chose this hotel because of its proximity to the function we were attending. Overall the staff was very nice, the hotel was clean and some of the added amenities make this a place to stay again.

A couple of "happy hour" drinks are included per person per night and there is a very nice "breakfast' served in the morning. Both were unexpected for a Best Western. The room was spacious, however, the bathroom was a little small and there was some note of "water damage" to the bathroom door. Probably from the "jacuzzi tub."

Overall I would stay here again.

Room Tip: If you pay a little more you can be right by the indoor pool. And in the "for what it is worth...
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, July 23, 2014
Thank you so much for the great review. We appreciate the positive feedback. I am not sure which room you stayed in but I can narrow it down by the jetted tub category. I will have maintenance address it right away. We hope that you enjoyed Durango and we look forward to seeing you again soon.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2014

Clean, great service, great breakfast, location great, staff great, clean, comfortable. Good pool area, have complimentary washers and dryers, very quiet after 10 pm. Clean, clean, have cocktail time in evenings. Most happy with clean, comfort, and location.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, July 23, 2014
Thank you for the wonderful review. We do have a great housekeeping staff and I appreciate your acknowledgement of their hard work. We are very happy that you enjoyed your stay with us and hope that all your summer travels are safe and fun.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Durango
#3 Business Hotel in Durango
#3 Romantic Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
Number of rooms: 102
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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