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“Perfect location for Durango train trip AND available parking.” 5 of 5 stars
Review of BEST WESTERN PLUS Rio Grande Inn

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BEST WESTERN PLUS Rio Grande Inn
2.5 of 5 Hotel   |   400 E Second Ave, Durango, CO 81301   |  
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Ranked #5 of 30 Hotels in Durango
Isle of Man, United Kingdom
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
“Perfect location for Durango train trip AND available parking.”
5 of 5 stars Reviewed June 18, 2014

We chose this hotel for its location and because it has on site parking but it is so much more.
The Staff are so friendly. Room was well equipped and the FREE launderette was much appreciated.
The only negative was a very obnoxious woman who got very stroppy and confrontational in the launderette because she wanted us to take our washing out of one of the washers so that she could have it. When we refused she actually went and reported us to reception. All we did was get there before her. Anger problems I think!

Room Tip: Higher rooms away from the pool are quieter.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 20, 2014
Thank you for the great review. I do apologize about the other guest that was confrontational in the laundry room. Sometimes people just don't want to wait a few minutes, it is all so silly!! I am glad that you were able to use the machines. We are so proud of our new laundry room and fitness room. We are happy to have you park your vehicle here while you ride the train. It does save your the hassle of finding parking and paying fees. We so appreciate your kind words and hope that you have a great summer.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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426 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Maitland, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 17, 2014

Got "trapped" with dodgy accommodation elsewhere in Durango and tried to arrange accommodation at BW Plus Durango. Had inadvertently reserved for another BW (Another story) but the staff at the BW Plus were amazing. They tried to assist in every way however we were unable to change the other booking. The staff safeguarded our luggage while we rode the Durango to Silverton train. The location is perfect for anyone travelling the train (about 3 minute stroll).
We thoroughly recommend this BW Plus to all visiting Durango. Hope to ride the train again in another year or 2 and this is where will stay without any doubt. Wonderful staff.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 20, 2014
Thank you so much for the wonderful review. We do have an amazing staff and we all try to go above and beyond to take care of our customers. We appreciate your acknowledgment, it means a great deal to all of us. We do have a great location and are happy that we could help with the luggage storage. We look forward to your return in 2 years and again, thank you very much for your kind words.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 15, 2014

I've always had a bias against Best Western. Our stay was a pleasant surprise. We had a room that opened onto the pool area. Both evenings of our stay, we enjoyed the free happy hour and free wifi and free laundry while our kids swam. The staff was helpful, the beds were comfy. The hotel feels a little dated, but it was a pleasant stay.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 16, 2014
Thank you for taking the time to review our hotel. We do appreciate the great comments and are happy that you enjoyed your stay with us. The hotel is older but we are constantly updating and improving the property. We all hope that you had fun in Durango and hope that you enjoy your summer.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prescott
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 14, 2014

The attitude of the staff in all areas of the hotel was so cheerful, professional, helpful and welcoming that it made us enjoy the stay even more. Our group of lady hikers especially enjoyed the happy hour after our long hikes, particularly since this is the first hotel we've been to which offered free cocktails and liquors in addition to the wine. The rooms were a good size which we need as we have a lot of hiking stuff with us. The location is within very easy walking distance to the historic part of town with it's excellent restaurants and shops as well as close to the train station and the free and interesting train museum. There was a lovely pool with a Jacuzzi and poolside tables as well. The hotel provides chocolate chip cookies at the reception desk, too. Altogether, they made our stay very pleasant and we'd definitely stay here again.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 16, 2014
Thanks so much for the wonderful review. We are glad that you enjoyed your stay and all that the hotel has to offer. We appreciate the positive feedback-it means a lot to all of us here at the hotel. We hope that you enjoy your summer and again thank you for taking the time to review our hotel.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2014

From the moment you enter the lobby you feel a sense of comfort and style. The rooms are most comfortable and all the amenities top rate. Everyone in our group was most pleased with our stay. We would surely stay again at a Best Wester Plus Inn.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 14, 2014
Thank you for this outstanding review. We appreciate your thoughtful feedback regarding our property. I hope you were able to enjoy Durango during your stay with us. We value your business and I hope you come to see us again soon.
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Sandy, Utah
1 review
5 of 5 stars Reviewed June 11, 2014

Loved this Best Western's location to the train station. Walked across a parking lot and we were there! Our room was beautiful with everything we needed. We found the beds a little hard but were able to sleep fine. Also found it hard to keep air conditioning from blowing on your body/face while sleeping in the bed closest to the air conditioning and I couldn't get the window open (warm room and cold outside). The breakfast was fabulous with eggs, meat, oatmeal, cereal, bread, bagels, English muffins, cereal, fruit, waffles, biscuits, gravy, juice, milk, coffee and tea every day!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 13, 2014
Thank you for taking the time to review our property. We are very happy that you enjoyed your time with us. I do apologize that you couldn't get the window open, maintenance has taken care of that and I appreciate your bringing it to my attention. The mattresses are new so they are probably a bit firm. We are glad that you enjoyed the train. It is a wonderful scenic experience. It is on a lot of people's bucket list!!! We appreciate the feedback and hope you can come back and stay with us again someday.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Connecticut
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 9, 2014

This was a beautiful facility. We arrived early and the woman at the desk was very helpful and accommodating. The location almost in the heart of historic downtown Durango was fantastic. We were especially pleased and surprised that this facility had a complimentary "happy hour" every afternoon, in addition to the free breakfast and free WiFi we expected. The pool in the central atrium area was a bit noisy, but it did quiet down by the time we wanted to get some sleep. There were 2 tour bus groups there while we were there and they tended to be noisy and inconsiderate--but this wasn't the hotel's fault. Our room was huge!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 13, 2014
Thank you so much for the great review! I do apologize for the noisy guests. I don't think they realize how loud they get when they are all talking. We are happy that you enjoyed all that the hotel has to offer. We do have a great location and a great facility. Our best asset is our wonderful caring staff. We hope that you have a great summer and greatly appreciate your business.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Durango
#3 Business Hotel in Durango
#4 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
Number of rooms: 102
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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