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“Great Stay - Great location” 4 of 5 stars
Review of BEST WESTERN PLUS Rio Grande Inn

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BEST WESTERN PLUS Rio Grande Inn
2.5 of 5 Hotel   |   400 E Second Ave, Durango, CO 81301   |  
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Ranked #5 of 30 Hotels in Durango
Dillon, Colorado
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
13 helpful votes 13 helpful votes
“Great Stay - Great location”
4 of 5 stars Reviewed June 2, 2014

Staff was awesome, very friendly, helpful and acted like they were glad we were there. breakfast was plentiful, diverse and tasty. The central location of the hotel/motel meant we could walk to most everywhere in the town of Durango.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 3, 2014
We are very happy that you chose to stay with us! We appreciate the wonderful review and hope that you had a wonderful time in Durango. Have a great summer.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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390 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Westminster, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2014

Welcoming, comfortable, well-located to Historic Downtown Durango's attractions, excellent restaurants, and varied shopping; great walk and hiking options -- high recommendation! Near the Durango-Silverton Narrow Gauge Train Depot -- but RARELY heard the departure/arrival whistle -- a delightful spot to stay.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 3, 2014
Thank you for taking the time to review our property. Such nice comments, we really appreciate your thoughtfulness. We all hope that you had a wonderful time in Durango and will come back and stay with us again soon.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 30, 2014

The entire staff, that we connected with were helpful and friendly. Answered questions regarding the closing of Cimmaron Pass with updated information and suggestions. The staff on in the evening gave great dining suggestions. Also the staff at the breakfast buffet and happy hour were friendly

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 3, 2014
Thank you very much for the wonderful review. We do have a great staff and a great location. We hope that you had a fun time in Durango and will come back and stay with us again soon.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puerto Vallarta, Mexico
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 30, 2014

I'll start by saying their breakfast is excellent and the location is good, but for the price I think you can find better choices in the area. The pool is in the center court and echoes upstairs and into rooms near the elevators where I was. The room was stuffy and cramped. They do provide a shuttle to the airport but times can be limited. I thought it was overpriced.

  • Stayed May 2014, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 20, 2014
I apologize that you were unhappy with your room. We do have larger rooms and rooms that are not in the atrium area that would have been quieter for you. We do appreciate the comments about the breakfast and hope that you were able to partake in the happy hour as well. We all hope that you had a great time in Durango and that you enjoy your summer.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
IL
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed May 29, 2014

Great location to train, shops, food. We liked the breakfast, free nightly drinks, huge bath towels, always cleaned early room and little extras...Scope, sewing kit, lots of pillows. Only downfalls were older mattress and musty smell to room....other stuff made up for it.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 3, 2014
Thank you very much for your review. I do apologize for the musty odor in the room. I am not quite sure where it came from. All of our mattresses are brand new as well as our room carpeting. We have also redone most of the tub surrounds in the guest bathrooms. I do appreciate your kind comments and hope that you had a wonderful time in Durango.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
111 reviews 111 reviews
29 hotel reviews
Reviews in 45 cities Reviews in 45 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed May 29, 2014

This hotel is perfectly situated for those who want to go on the train or eat at the many good restaurants in Durango. The rooms are a little dark but all of a great size and well appointed. The indoor pool is excellent in any weather and the welcome drinks each evening..... er.... very welcome. The staff are really friendly and helful. Great stay and would go back any time.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 3, 2014
Thank you so much for the kind review. We so appreciate the positive comments and are very happy that you enjoyed your stay with us. We all hope that you enjoyed Durango and that you have a wonderful summer.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed May 27, 2014

There are lots of good things to say about the hotel. Their morning breakfast and evening cocktail hour were both fine. The rooms are are clean and comfortable. They are packed with all kinds of standard amenities like a refrigerator and a microwave, although all this stuff gave the impression the room was a bit cramped. The beds were very comfy.
One minor point but it was annoying after a long day of travel. I could not find any drinking glasses in the room. I went down to the front desk and they gave me some paper cups. Only the next morning did I find they store the glasses inside the closet on top of the safe.
My biggest gripe with this hotel is many of the rooms do not have windows. They face an interior courtyard. The rooms have large double doors with glass panels. If you want any light from outside you need to keep the curtain on the door open which gives a grand view into the room for anyone walking by. Once you draw the curtains you feel like you are in an interior cabin on a cruise ship. For some folks this may not be an issue, for me it would be reason to look elsewhere the next time I am passing through town.

Room Tip: You need to ask for a room with a window if you want to see outside.
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, May 28, 2014
Thank you for your review. I apologize that you did not enjoy your accommodation. We do have rooms that do not have the French doors and are outside as opposed to inside entrances. Every room has a window, even the rooms with the French doors. We may be a little darker inside because of the atrium design of the hotel. We all hope that you were able to enjoy the amenities of the hotel and the Durango area. Thank you again for your business.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Durango
#4 Romantic Hotel in Durango
#4 Business Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
Reservation Options:
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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