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“Great Location and value” 4 of 5 stars
Review of BEST WESTERN PLUS Rio Grande Inn

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BEST WESTERN PLUS Rio Grande Inn
2.5 of 5 Hotel   |   400 E Second Ave, Durango, CO 81301   |  
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Ranked #5 of 30 Hotels in Durango
Canton, United States
1 review
1 helpful vote 1 helpful vote
“Great Location and value”
4 of 5 stars Reviewed April 15, 2014

Second visit to Durango area this year and both times stayed here because of the access to town center. It is great not to have to drive to eat at great places. The hot tub and managers happy hour are a great way to unwind after a day of skiing or meetings.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 20, 2014
Thank you very much for this review of our property, its location and the value we provide.The happy hour and hot tub are great amenities and I'm glad you enjoyed yourself. We are happy to hear that you were able to visit some of downtown while you where staying with us. Thank you again for your continued business and please come to see us again soon.
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397 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Kingston, Canada
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 14, 2014

We returned home to Ontario from winter in Mexico, travelling through the American south-west, and visiting national parks in Utah and Colorado. This hotel was undoubtedly the best, with a comfortable clean room, helpful staff, good breakfast and overall appearance. We had booked for two nights, then happily extended our stay by another night. Good value, and we appreciated drinks at the end of the day.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 15, 2014
Thank you so much for the wonderful review!! We all appreciate your taking the time to go to this site to post a review. We feel that we have a great product and a great staff. Thank you so much for the acknowledgment of both. We all hope that you enjoyed Durango and the great Southwest. Have a great spring and come back and see us again soon.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
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Salida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2014

I have stayed here many times over many years and have never had a less than great experience. The 2 free drinks during happy hour are a nice touch and I always enjoy the indoor pool and hot tub. I like the general atmosphere and the open interior. The breakfast has hot eggs, waffles, buiskets and gravy as well as precooked hot oatmeal and cereal.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 14, 2014
Thank you again for your valued response. Your feedback is greatly appreciated. The response you provided is more than we could have ever asked for. Thank you for your continued business and your support.
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Los Alamos, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 10, 2014

We try to make an annual trip to Durango, Colorado for pleasure and relaxation. We have chosen the Best Western PLUS Rio Grande Inn because of the proximity to main street shopping and dining. We have appreciated the rooms, amenities and the staff for many years at the Rio Grande. We often ride our motorcycles for our visit and feel very safe leaving them in their parking lot. Note: The rooms are being updated and look really nice.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 14, 2014
We sincerely appreciate your feedback and your thoughtfulness regarding our hotel and the remodels that are under way. Our bathrooms are currently under remodel and we have already replaced carpet and beds in all of our rooms. More renovations are to come, we are not done yet!
I'm glad to hear that you had a nice time in Durango. You're always welcome to bring your motorcycles by. I hope you come to see us again soon as we always appreciate your business.
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Fountain Hills, Arizona
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 10, 2014

We have stayed at this hotel many times over the years for the Four Corners bike rally. Our most recent stay in April was a way stop on our way back from St. Louis. We met up with friends and just hung out. The location is great...walking distance to lots of restaurants and shopping. Happy Hour every evening with 2 complimentary drinks is a plus and continental breakfast in the morning. Due to miscommunication with maintenance, our room was without hot water for about an hour. The manager apologized and gladly gave us a credit on our bill for the inconvenience. We know that stuff happens and when management steps up and makes it right without an hassle, that says something about their commitment to customer service. Michael at the front desk was awesome. He was off duty for the day when we waylaid him to ask about reservations for the upcoming Four Corners Bike Rally in the fall. He made our reservations for us and we never had to leave happy hour.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 14, 2014
Thank you so much for providing us with this review. We sincerely appreciate your feedback and your continued business. It means a lot to us when our guests provide such truthful reviews because it allows us to reveal that we are human and we can make mistakes. So, thank you again for acknowledging our efforts and I'm so glad to hear you had a nice time. I look forward to your visit in August/September. Until then, have a nice time and know that we will be missing you:)
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Rio Rancho, New Mexico
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 8, 2014

I had never stayed at a Best Western before because i heard terrible things about the hotel chain, but rest assured those rumors were false. This hotel Staff went out of their way to ensure our comfort. Upon arrival i found out that the phone in the room did not work and that i was going to need a roll away and Michael from the front desk took care of everything promptly. Ginny that took care of the bar area was amazing she really knew how to take care of the people there and when we told her that we would be playing late she offered to keep the bar open a little longer so us adults could come in and unwind. I would recommend this hotel to everyone.

The bed was so comfortable we almost missed our Volleyball match on Saturday, but it was for a good reason. Thank you Best Western Staff.

Room Tip: No tips i thought every room was perfect. Believe me i was visiting everyones room.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 9, 2014
Hello and thank you for providing such an amazing review regarding our property and staff. It was a pleasure to have your team stay with us. I hope they had a nice time in Durango and got to experience the town in between games. Thank you for commending our employees as they work very hard. Again, thank you for your courteous response. We appreciate such kind words. Please come to see us again soon.
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farmington, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 7, 2014

this Best Western is by far the best we have been to. The staff is remarkable in every way. You feel like they truly care about you and your needs. Will return soon. We normally eat our breakfast elsewhere yet many tell me it is good also. We always look forward to our night out here. Thanks

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 9, 2014
I'm so glad to hear that you had a nice time while staying with us. Your words of encouragement and gratitude are greatly appreciated. We always value your opinion and continued business. Please come to see us again soon. Thank you very much for your review. Have a nice day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Durango
#3 Business Hotel in Durango
#3 Romantic Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
Number of rooms: 102
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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