We have stayed at this hotel many times over the years for the Four Corners bike rally. Our most recent stay in April was a way stop on our way back from St. Louis. We met up with friends and just hung out. The location is great...walking distance to lots of restaurants and shopping. Happy Hour every evening with 2 complimentary drinks is a plus and continental breakfast in the morning. Due to miscommunication with maintenance, our room was without hot water for about an hour. The manager apologized and gladly gave us a credit on our bill for the inconvenience. We know that stuff happens and when management steps up and makes it right without an hassle, that says something about their commitment to customer service. Michael at the front desk was awesome. He was off duty for the day when we waylaid him to ask about reservations for the upcoming Four Corners Bike Rally in the fall. He made our reservations for us and we never had to leave happy hour.
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- Also Known As:
- Best Western Plus Rio Grande Hotel Durango
- Best Western Durango
- Durango Best Western