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“Our go to hotel in Durango” 4 of 5 stars
Review of BEST WESTERN PLUS Rio Grande Inn

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BEST WESTERN PLUS Rio Grande Inn
2.5 of 5 Hotel   |   400 E Second Ave, Durango, CO 81301   |  
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Ranked #4 of 30 Hotels in Durango
Fountain Hills, Arizona
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Our go to hotel in Durango”
4 of 5 stars Reviewed April 10, 2014

We have stayed at this hotel many times over the years for the Four Corners bike rally. Our most recent stay in April was a way stop on our way back from St. Louis. We met up with friends and just hung out. The location is great...walking distance to lots of restaurants and shopping. Happy Hour every evening with 2 complimentary drinks is a plus and continental breakfast in the morning. Due to miscommunication with maintenance, our room was without hot water for about an hour. The manager apologized and gladly gave us a credit on our bill for the inconvenience. We know that stuff happens and when management steps up and makes it right without an hassle, that says something about their commitment to customer service. Michael at the front desk was awesome. He was off duty for the day when we waylaid him to ask about reservations for the upcoming Four Corners Bike Rally in the fall. He made our reservations for us and we never had to leave happy hour.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 14, 2014
Thank you so much for providing us with this review. We sincerely appreciate your feedback and your continued business. It means a lot to us when our guests provide such truthful reviews because it allows us to reveal that we are human and we can make mistakes. So, thank you again for acknowledging our efforts and I'm so glad to hear you had a nice time. I look forward to your visit in August/September. Until then, have a nice time and know that we will be missing you:)
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388 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
Rio Rancho, New Mexico
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 8, 2014

I had never stayed at a Best Western before because i heard terrible things about the hotel chain, but rest assured those rumors were false. This hotel Staff went out of their way to ensure our comfort. Upon arrival i found out that the phone in the room did not work and that i was going to need a roll away and Michael from the front desk took care of everything promptly. Ginny that took care of the bar area was amazing she really knew how to take care of the people there and when we told her that we would be playing late she offered to keep the bar open a little longer so us adults could come in and unwind. I would recommend this hotel to everyone.

The bed was so comfortable we almost missed our Volleyball match on Saturday, but it was for a good reason. Thank you Best Western Staff.

Room Tip: No tips i thought every room was perfect. Believe me i was visiting everyones room.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 9, 2014
Hello and thank you for providing such an amazing review regarding our property and staff. It was a pleasure to have your team stay with us. I hope they had a nice time in Durango and got to experience the town in between games. Thank you for commending our employees as they work very hard. Again, thank you for your courteous response. We appreciate such kind words. Please come to see us again soon.
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farmington, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 7, 2014

this Best Western is by far the best we have been to. The staff is remarkable in every way. You feel like they truly care about you and your needs. Will return soon. We normally eat our breakfast elsewhere yet many tell me it is good also. We always look forward to our night out here. Thanks

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 9, 2014
I'm so glad to hear that you had a nice time while staying with us. Your words of encouragement and gratitude are greatly appreciated. We always value your opinion and continued business. Please come to see us again soon. Thank you very much for your review. Have a nice day!
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Westminster, Colorado, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2014

I have a choice of where to stay in Durango when on Business. From the rooms, the front desk staff that knows my name, breakfast in the morning, and a cocktail or two at night. This place is excellent! Walking dinstance to the best of Durango including the train and all the restaurants!

Room Tip: 2nd and 3rd floors have more balcony or deck options.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 7, 2014
Thank you for the great review. We are happy that you enjoyed your stay with us. We do have a lot of room options for the guests to choose from and I am happy that you enjoyed your choice. We do have a lot of amenities-a hot continental breakfast, free evening cocktails, free wifi and close proximity to all that Durango has to offer. We appreciate the positive feedback and hope to see you again soon.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
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Rockford, MI, United States
1 review
5 of 5 stars Reviewed April 4, 2014

This was one of our favorite hotels on our recent road trip to the SW of the USA. The location was perfect....downtown Durango,CO. We could walk to 3 breweries, shopping, etc. We could see the mountains from our balcony. I would recommend it to all my friends and family!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 7, 2014
Thank you again for the wonderful reviews. We do have a great location and a great staff. We are in the process of updating some of the common areas and the rooms to make it even better for your return. Durango is a great little town with a lot to offer the traveler and we are glad that you were able to take advantage of it while you were staying with us. We hope that you have a wonderful spring and look forward to seeing you again.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clarita, California
1 review
5 of 5 stars Reviewed April 1, 2014

The hotel is extremely clean and kept in excellent condition, not to mention a beautiful layout with good parking. Continental breakfast and staff overseeing it was very good. You can definitely find something to eat for everybody.Two free cocktails per guest is a nice touch for the evening time to enjoy in their indoor pool area. (pool is heated/beautiful/& clean as well) Micheal, Mary & Keith were so helpful at the front desk. Only a two block walking distance to Main Street where all the bars, shopping & restaurants are, but far enough away that at night the hotel is quiet and traffic and noise free. We will Definitely be staying here again

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 7, 2014
Thank you so much for the great review. We are so happy that you took the time to review us on this site. We all appreciate the acknowledgment of our staff and all the hard work that they do to make the hotel a success. We hope that you had a wonderful time in Durango and we look forward to your return.

Mary Kay Dobson
General Manager
970-385-4980
marykay@bwriograndeinn.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster, United States
1 review
4 of 5 stars Reviewed March 28, 2014

A surprisingly quiet hotel tucked behind the Durango-Silverton train station. Within walking distance to everything on Main St. and not far from local public transportation stops. Quiet room, even though a main highway is nearby. A great location and friendly, helpful staff. Would stay here again.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 1, 2014
Thank you so much for taking the time to review our hotel. We do have a great location, close to town but away from all the noise and activity on Main Avenue. We are happy that you enjoyed our hotel and all that it has to offer. We appreciate your positive feedback and your business.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Durango
#3 Romantic Hotel in Durango
#4 Business Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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