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“Excellent spot - Great Main Street/Shopping access” 4 of 5 stars
Review of BEST WESTERN PLUS Rio Grande Inn

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BEST WESTERN PLUS Rio Grande Inn
2.5 of 5 Hotel   |   400 E Second Ave, Durango, CO 81301   |  
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Ranked #4 of 30 Hotels in Durango
Colorado
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Excellent spot - Great Main Street/Shopping access”
4 of 5 stars Reviewed May 3, 2013

This weary traveler rolled into town and got a quiet room with great access to downtown Durango. I highly recommend this spot for folks who are just passing through or who may stay a little longer. Once you find it, its pure gold.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, May 5, 2013
Thank you so much for taking the time to review our hotel. I am glad that you enjoyed our amenities. Please come back and stay with us again when you have a few days to enjoy all that Durango has to offer.

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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426 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Packer Country, Wisconsin
Senior Contributor
46 reviews 46 reviews
37 hotel reviews
Reviews in 38 cities Reviews in 38 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 2, 2013

We didn't have a reservation and it took a little time trying to find the hotel downtown. It was at a dead end by the railroad yard. We stayed 4-24. The hotel was kind of dark looking, both inside and outside. I guess we are used to big open lobby's. Our room door opened to the outside which was fine with us as this was a quick overnight place to stay for us. Our room was very clean and updated. Flatscreen TV, larger than the normal size mini frig and had a freezer section too. Microwave, safe and internet. They also have laundry facilities here that we didn't use.
Upon check-in our very nice clerk told us about the "managers reception". We only had 10 min before it closed. We quick checked our room and then went over for a quick drink. The bartender was very friendly and asked if we needed anything else before she started to put things away.
The indoor pool looked nice and clean although we didn't have time to try and enjoy it.
Friendly staff also at check-out.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, May 5, 2013
We really appreciate your taking the time to review our hotel. The hotel was designed to resemble a railroad roundhouse. All the entrances lead to the center, just like a train station! We are glad that you were able to enjoy all the amenities that the hotel offers. Our staff is great and caring and we are happy to have you as our guest. We all hope that your journey was safe and that you will return again someday soon.

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 2, 2013

We chose this hotel solely based on its proximity to the railroad since we spent the weekend in Durango for the fall scenery and a train ride up to Silverton. We were pleasantly surprised. The had a nice breakfast each morning as well as a "manager's reception" in the evenings. We did not have time to enjoy the pool but the area appeared to be clean and nice. The room was clean and well-maintained and had a nice dorm size refrigerator which proved useful. We would stay again if in Durango for some biking or hiking.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, May 5, 2013
We do have a great location! The train is just a little more than a block away. You can park your car at the hotel and not pay the cost for parking in the train lot or in downtown Durango. We offer a free breakfast and complimentary evening cocktail and of course, free parking. We are so happy that you enjoyed your stay. Come back and see us again soon!

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bannng, CA
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 1, 2013

This B/W is clean and comfortable and has a courteous and helpful staff. We liked the indoor pool which was right outside our room. The hotel is just on the edge of the downtown section of Durango, so it's an easy walk to the steam train station or the downtown retail shops and restaurants.The hotel was so nice that we extended our stay by another day. We don't do that very often, and we'd definitely stay here when in Durango again. Only issue was upon checkout when we discovered that the rate for the 2nd and 3rd nights was $10 higher than the rate for the 1st night. I thought I had missed something in the online reservation online I had made, but in checking I found I was correct and the hotel had made a mistake. They quickly adjusted my bill, but I couldn't help but wonder how many people don't look over their bill closely when checking out of a hotel. My advice: Always check your bill....!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, May 2, 2013
Thank you so much for the review. We do have a great location and staff and offer many amenities to our guests. I am so sorry about your bill. I am glad that we were able to resolve it quickly. We really appreciate your input and your business.
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Scottsdale, Arizona
Top Contributor
89 reviews 89 reviews
19 hotel reviews
Reviews in 40 cities Reviews in 40 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 21, 2013

We've stayed at this hotel in the past and have always been very satisfied. This time we traveled with family from Seattle and we were anxious for them to enjoy their stay in Durango. And they did in large part because of our stay at The Rio Grande Inn. The indoor pool and hot tub were fun for our grandson...and grandpa. Breakfast at Otto's had a good variety of hearty and delicious options. From 5:30-7:30 PM Otto's becomes the place for Happy Hours with beer, wine, spirits and snacks. The rooms were comfortable, the staff was helpful and friendly and the location is hard to beat. What more could one want?

Room Tip: Atrium facing rooms on the 3rd floor also have a river and mountain view from the patio.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 22, 2013
Thank you so much for the great review. We are so happy that your family enjoyed their visit. We do have a great property with a great location and offer amenities that we feel set us apart from other properties. We all hope that your family comes and visits often!!

We appreciate the positive review and the business.

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2013

The hotel is just a short walk to downtown shopping and restaurants. The staff was great...we had an easy, early check in, great recommendations for restaurants, and everyone who worked there was friendly. The rooms have a large refrigerator, great little coffee pot, and microwave. Showers have nice high shower heads (good for tall people) and huge, nice bath towels. We would stay here next time we visit.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 18, 2013
Thank you so much for the great review. We are glad that you enjoyed the location and all the hotel has to offer. We look forward to your return!

Mary Kay Dobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buena Vista, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 12, 2013

I try to stay here everytime I am in Durango for work. The location great and is a very short walk to downtown and the train station. The staff is very helpful and friendly! The breakfast is great as well as the breakfast staff! The hotel is an older property but they keep up on it and is very clean and comfortable. At check in you get 2 vouchers for a couple drinks for their happy hour they have. You can't beat that! For sure stay here if you are in the area!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 15, 2013
Thank you so much for your positive comments. We do offer a great value with location, breakfast and evening cocktails. We are an older property but we are in a constant state of upgrading our product. This year we are slated for new beds and new carpet and we are replacing the tub surrounds in most of the rooms. A new roof is also on the schedule. Thanks for the positive review and the repeat business.

Mary Kay Dobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Durango
#3 Romantic Hotel in Durango
#4 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
Number of rooms: 102
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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