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“A great stop in downtown Durango” 5 of 5 stars
Review of BEST WESTERN PLUS Rio Grande Inn

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BEST WESTERN PLUS Rio Grande Inn
2.5 of 5 Hotel   |   400 E Second Ave, Durango, CO 81301   |  
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Ranked #4 of 30 hotels in Durango
Parker, Colorado, Usa
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A great stop in downtown Durango”
5 of 5 stars Reviewed April 3, 2013

Great downtown location, excellent value for the cost, wonderful rooms, and a very attentive and friendly staff. The entire hotel is designed around the interior pool area, which makes the space quite impressive to look at. And upon check in, you get a coupon for two free cocktails at happy hour that night. You can't ask for more than that, really. I really recommend this place quite highly.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 5, 2013
Thank you very much for taking the time to review our property. We all feel that we have a great location and wonderful amenities to offer our guests. We are upgrading our rooms this year as well and more improvements are slated for later in the year. We greatlyl appreciate your input and your business.

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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347 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Grand Junction, CO
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 14, 2013

This hotel gives you a great value for a stay in Durango! Wonderful breakfast buffet, spotless rooms, SUPER QUIET heat/AC, and a great pool/spa area.Downtown Durango,and train are at your door.We appreciated the opportunity for early check in, and the friendly front desk welcome by Jessica.We are new BW reward members and will definitely be returning soon!

Room Tip: Ask for a room with a window/ balcony.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, March 18, 2013
Thank you for the great review. Jessica is a wonderful clerk and we are blessed to have her on our staff. We are glad that you enjoyed the hotel and all it has to offer. We greatly appreciate your comments and your business. Come back and see us again soon!

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2013

We stayed for 4 days while skiing, riding the train, and enjoying Durango. It is an easy walk to downtown locations (Train station, restaurants, etc). The staff was friendly and breakfast had plenty of choices. I am an early riser and was able to have early coffee while the breakfast area was being set up. They offered an airport shuttle, although you probably need a car if you're doing more than riding the train. The rooms were very comfortable. The hotel worked great for our stay.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, March 18, 2013
Thank you for taking the time to submi a review to Trip Advisor. We are glad that your enjoyed our facility. We are right downtonw within walking distance to shops, restaurants, night life and the train. The area is centrally located to Durango Mountain Resort, Wolf Creek and Telluride ski areas. It is a great spot for winter sports enthusiasts. If you are planning to ride the train we would love to have you back as our guests. Thank you again for the great review.

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque
Top Contributor
87 reviews 87 reviews
29 hotel reviews
Reviews in 38 cities Reviews in 38 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed March 9, 2013

Our ski group stayed here mid-week and we enjoyed the ease of walking to numerous restaurants in the evening. Also an easy walk to Main Street to ride the free trolley. We didn't spend much time in the rooms, but the mattresses were so comfortable after our days of skiing and snowshoeing. The complimentary breakfast was extensive with eggs, sausage patties, toast, bagels, waffles, yogurt and fruit. The in-room coffee and coffee in the breakfast area was a bit weak for my taste. It was handy to have two luggage racks in the room (most places seem to have only one for some reason). The two complimentary evening drinks were also appreciated.

Room Tip: We stayed in Room 218 which faces a concrete wall, but that was better than getting a room that face...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, March 18, 2013
Thank you so much for your input. We appreciate the kind comments about our facility. We do have a great location and offer great amenities for our guests. I am very glad that you were able to enjoy our property as well as the local skiing area. Please consider us again if you are traveling to Durango. We appreciate your business.

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2013

I've been living out of different hotels for work for the past 7 months and this was undoubtedly my favorite. The rooms were clean, well maintained, and quite. Even staying right by the pool there was no noise disturbance. The staff was great not to mention the hotel bar every night. I'll definitely be back.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, February 28, 2013
Thank you so much for great review! We really appreciate your comments and acknowledgement of our efforts. We do have a great location and a wonderful caring staff. We all hope that you will come back and see us again if you are in this area. Enjoy your travels throughout the country and thanks again for taking the time to review our property.

Mary Kay Dobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 5, 2013

Location was perfect, you can walk to everything. Double queen room was well priced and nicely decorated. Kids had fun in the indoor pool while the adults enjoyed complimentary drinks at the bar located next to the pool. Friendly staff. Excellent breakfast as well. Durango is a beautiful little town nestled in the mountains. The train ride is a must, but tickets do sell fast so be sure to buy your tickets ahead of time. Silverton train is a long scenic ride. The polar express ride is great for kids and a much shorter ride.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, February 13, 2013
Thank you so much for the great review. We have a great location and the kids do love our pool. We appreciate your taking the time to submit the review to Trip Advisor. Your kind words are much appreciated and we hope to see you again in your future travels to the Durango area.

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 25, 2012

My girlfriend and I stayed for two nights in October, 2012, at this fine property. And in many years of traveling, there have been very few places which provide as much value as this hotel does. The train station is a block from the hotel, and Durango's main street with many restaurants, is about a 10 nminute walk.

Our room was a good size and very clean. The property is well cared for by staff, who were professionals in every aspect.

In particular this is a superior choice for families, with its indoor pool and breakfast on site.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, December 29, 2012
Thank you so much for taking the time to review our hotel. We do have a great location for proximity to the Polar Express and family oriented facilities. We hope that you will come stay with us again in your future travels to the Durango area! Enjoy your holiday!

Mary Kay Dobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Durango
#4 Family Hotel in Durango
#6 Business Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
Reservation Options:
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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