This hotel's customer service was awesome. I needed a hotel for my daughter for one night as the college was closed for the holiday. I found this website and called to ask questions about shuttle service from airport, eating establishments and late checkout as college wouldn't let kids back in until after 1pm. They exceeded all expectations by being at airport when daughter arrived, stopped on way to hotel at store for drinks and snacks, accommodated late check out and even drove my daughter to college when they opened! Thank you so much for taking good care of your customer's! We will be back!

Sadly, our room wasn't that wonderful..we asked for and were assigned two ground floor rooms with parking outside the door (critical when you are on a road trip with folks like us who bring everything we own everywhere we go, or so it seems!) with two queen beds. The rooms were very small and the baths were as well. Understand updating is ongoing and someday soon expect this property will have new carpets as well as furniture and fittings which aren't dinged.
The location is great for exploring downtown Durango. Breakfast was motel acceptable. We usually travel with our dogs and next trip to Durango (we live just a few hours away in NM) will find us elsewhere. If you have never visited Durango, please do so and do yourself a favor and stay at this hotel or one of the in-town properties - parking is a huge hassle and endless quarters are required for the meters.
On a previous trip we stayed at the Doubletree down by the river--it is very nice but it is noisy from street traffic (tho' Best Western guests can hear train whistles perhaps more than they want to!). Still think Best Western has rest beat hands down for location.

Not so great. Not horrible, but this is a last resort. Hotel old and run down, rooms the same. WiFi SLOW---obviously too many people online at the same time. Room was rough around the edges. Bathroom kind of disgusting. Window didn't lock. Only redeeming attribute: Two free drinks a night in lounge and super friendly servers. Won't make this mistake again. Stay at a Hilton in town.

I switched over to this hotel from the Hampton and wished I'd just stayed here the whole time. The outside is very pretty. The inside looks like an older property but rooms are clean and well kept. The room I had was very large with a jaccuzi tub and huge tv. Much bigger room, tv and bathroom than Hampton. And the rate was almost $10 a night cheaper. Free alcoholic drinks (2) each night plus they will give you a card for a free margaita at Gapazos ? restaurant 1/2 block away. Close to downtown but so quiet. Great breakfast as well.

Would stay here again.