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“We loved it here!” 5 of 5 stars
Review of BEST WESTERN PLUS Rio Grande Inn

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BEST WESTERN PLUS Rio Grande Inn
2.5 of 5 Hotel   |   400 E Second Ave, Durango, CO 81301   |  
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Ranked #5 of 30 Hotels in Durango
Oklahoma City, Oklahoma
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“We loved it here!”
5 of 5 stars Reviewed June 24, 2012

The room was VERY nice and it on a quiet, shady dead-end street. It was walking distance to everywhere in historic Durango. We were there two days and never moved the car. It is a great town!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, July 9, 2012
Thank you so much for the review. We do have a great location, close to the train and downtown Durango yet far enough away from all the noise on Main Avenue. You can park your car, ride the train, shop and dine and just enjoy the beautiful outdoors! We are so happy that you chose to stay with us!! Come back and see us again soon!

Mary Kay Dobson
General Manager
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431 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Morro Bay, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 13, 2012

We went back to Durango to ride the DSNGRR train and to see this cute little town. The BW hotel was perfect for our trip, centrally located, clean and the price was well worth the cost. The staff was extremely helpful and knowledgable and made us feel just like at home. Our family will be back and will choose to stay here again.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 17, 2012
Thank you so much for taking the time to review our hotel. We do have a great, quiet location that is so close to everything that you can just park your car and not get back in it until you checkout. I hope that you were able to enjoy the pool, free cocktails, and our complimentary breakfast. If you decide to fly into Durango we do offer a complimentary airport shuttle. Just let us know and we will be happy to pick you up. We do appreciate your business and your input.

Mary Kay Dobson
General Manager
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Ponca City, Oklahoma
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 10, 2012

Stayed here because of past experience w/ Best Western Plus. This room was nice, but a bit tight for the fee we payed to stay. It was a clean room, though. The staff was EXTREMELY kind & helpful! Enjoyed the Manger's coctail reception. Bottom line, if you don't mind staying away from the tourist attraction of the Downtown district, I'm sure we could have got a better deal. Also, parking in the Downtown district is pretty bad!

Room Tip: Suite by the pool was fine. Kids playing in the pool got out promptly at closing time. Bar/breakfast...
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 17, 2012
Thanks for reviewing our property! We do have a great staff and I am so proud of the way they go above and beyond to make our guests happy. We really strive for that above all else. We are conveniently located a block from Main avenue and the train depot. It is a quieter yet convenient location. You can park your car in our lot and not worry about finding a spot downtown or paying for parking in the train's lot. We do offer continental breakfast and 2 complimentary cocktails for each adult in the party for each night of the stay. It may be a few dollars more but we do try and offer a bit more value with our rates.
We greatly appreciate your business and hope you will come back someday soon!

Mary Kay Dobson
General Manager
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Austin, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 6, 2012

A very good hotel for the price. All the amenities and a friendly staff. A short walk to the downtown to the train, shops, restaurants and retail stores. Durango is a nice town and the hotel is convenient enough that walking can be done easily. A nice breakfast bar in the morning starts you off just right.

Room Tip: Hotel is right in the Durango/Silverton RR tracks. Get a back room so you can view it easily.
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, June 17, 2012
Thank you so much for the nice review. We do have a great location. The south side of the hotel is right next to the railroad yard and the higher floors do have a view of that and the river. We are just a block away from the depot and downtown. You can park your car and walk everywhere and not worry about finding a spot in the busy downtown area. We are really glad that you enjoyed the breakfast ! We appreciate your review and hope that you enjoyed your time in Durango.

Mary Kay Dobson
General Manager
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Kennesaw, Georgia
Top Contributor
185 reviews 185 reviews
35 hotel reviews
Reviews in 62 cities Reviews in 62 cities
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed May 13, 2012

Great location, good size rooms, ok quick breafast included along with a couple of drinks at happy hour. The drinks which include craft beer on tap is served in the breakfast area so it is kind of weird to drink beer surrounded by cereals, etc. Indoor pool and hot tub is nice and is set in the center of the hotel rather then a separate area. Nice place to stay but not sure what the Plus means unless it means a better bed and pillows as the bedding was very comfortable

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, May 23, 2012
Thank you for taking the time to review our property. We truly appreciate your honest feedback. The “Plus” in Best Western Plus means increased and upgraded amenities. Some of those amenities include; in-room mini fridge, microwave, 42” flat screen TV, desk and office chair, fitness center, and free wireless internet. Upgrades include bath amenities, breakfast, bedding, pillows and mattresses. We try to give you a little something extra by providing complimentary cocktails in the evening and newspapers in the morning. We look forward to seeing you again!
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London, United Kingdom
Top Contributor
53 reviews 53 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 23, 2012

This property is centrally located close to old town. Its facilities are rather dated and in kind of odd arrangement. Our room was facing the indoor pool and entrance door was in glass providing little intimacy. I would have rather prefer a room with access from car park.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 26, 2012
I am so sorry that you were disappointed with your room. We do have several options here at this hotel. We have inside rooms that do not have the glass door and outside rooms that do not have the glass door. We would have been happy to relocate you had we known of your disappointment. We do have a great location, close to downtown and the train. I also hope that you were able to enjoy our complimentary breakfast and complimentary evening cocktails. We do appreciate your business and hope that you enjoyed your time in Durango.

Mary Kay Dobson
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Denver, Colorado
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 23, 2012

We are been impressed with this motel. Its a block from the historic downtown area, which is full of resturants, etc. The customer service is as good as it gets. EVERYBODY is friendly, well mannered and helpful. Room was clean and well appointed. Free drinks in the evening hit the spot. Highly recommend this place from all perspectives.....

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 26, 2012
Thank you so much for the great review. We do have a great staff here that prides itself on customer service. We hope you return soon! We greatly appreciate your comments and your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Durango
#3 Romantic Hotel in Durango
#3 Business Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
Number of rooms: 102
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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