My room smelled like someone had smoked in it even though it was advertised as smoke free. I walked in a room of some friends that I was with and their room smelled fine. It was probably just the luck of the draw that I got the one room that had a faint smoke smell to it. Other than that, the room was clean.
They had a typical breakfast for the Best Western chain -- eggs, breakfast meat, waffles, pastries, bagels, ect.
The staff was extremely nice. We had a motorcycle break down and someone we were with went in and asked them for a rag to use while we worked on it. Not only did they give us a rag, but 5 minutes later came walking out with a piece of paper that had the names and phone numbers of the local motorcycle shops written down. They did that without us even asking them to.
It's expensive but almost everything in Durango that is worth staying in will be.