We stayed in a ground floor room with 2 Queen Beds. We checked in around 4pm and ground floor was nice because we could park in front of our room and walk right in with luggage. That said - if you leave and try to come back in the early evening don't expect to park in front of your room, let alone the parking lot. We came back on the first night and there was no parking to be had. When we asked the front desk where to park, they directed us to an unlit side street. Having a toddler and the car packed with luggage for the road trip, we went back in and talked to the front desk agent. She was very understanding and allowed us to pull into a 'fake' spot for the night so we could keep the car in the parking lot. We did learn our lesson and the next night we used the trolley to head into Downtown Durango. The trolley is free and runs every 20 minutes until I believe 10pm. Visiting with a Toddler, we knew we wouldn't be out past 10pm so that worked great. The trolley stop is walking distance, just across the street from the grocery store (which is caddie-corner from the hotel). The hotel is a distance from 'downtown' but with the trolley - VERY accessible. It's also close to a playground, a trailhead, grocery store, and the Train Tracks (but never noise from the tracks in the evening, just fun to watch them go by in the morning and afternoon).
Breakfast was busy but great. The staff was really good at making sure everything stayed full. One morning we did need to wait about 5 minutes for eggs, but there were plenty of other options to start munching on - Cereal, English Muffins, Bagels, Mini Muffins, Yogurt, Waffles, Bacon, Fruit, Coffee, Juice... like I said, plenty! Everything was fresh. For coffee they offered flavored creamers which was a nice touch for a free breakfast.
The room was clean enough. Few long hairs in the shower and carpet was damp in front of the sink, but they beds, toilet, sink and towels were clean. Pillows are those small square ones, so if we had 4 adults staying in the 2 queen room I would have asked for extra pillows, but having only 1 toddler in the second bed allowed for plenty of extra pillows. The fridge, microwave and coffee maker in the room were handy and clean. We never heard noise from the rooms next door or above us, and the hotel appeared to be packed. Even walking through the parking lot in the evening, the overall noise level was very quiet.
All in all I would be back. Staff was very helpful, Rooms were good and spacious, breakfast was well done. But would make sure to use the trolley for any evening travel to make sure I had a parking space for my vehicle.
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- Also Known As:
- Best Western Mountain Shadows Hotel Durango
- Best Western Hotel Durango
- Best Western Durango
- Durango Best Western