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“clean and comfortable” 3 of 5 stars
Review of BEST WESTERN Mountain Shadows

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BEST WESTERN Mountain Shadows
2.5 of 5 Motel   |   3255 North Main Ave., Durango, CO 81301   |  
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Ranked #12 of 30 Hotels in Durango
Certificate of Excellence
Delray Beach, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“clean and comfortable”
3 of 5 stars Reviewed September 30, 2013

This hotel is clean and comfortable, but older. It was easy to find and get to. There was an average breakfast served which is included in price of room. It is a 2 story building with no elevator which may pose a problem for some travelers.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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359 reviews from our community

Traveler rating
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    55
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    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
California
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed September 28, 2013

We arrived at the hotel right in the middle of a hail storm, it started when we were about 3 miles away from the hotel, we were arriving from Grand Junction, what an experience, but it was so nice to get to the hotel and into the reception area and front desk.

This is our second stay at this particular hotel and we chose it based on our past experience and stay. We stayed four nights and made this our base for our driving tours around the area.

Upon our hotel we were greeted by the Front Desk clerk who was very efficient and handled our check in without any issues. Most of our information had been done via computer a couple of months earlier, so with just the normal formalities of signing the Hotel documentation, were were given our keys and on our way to our room.

The room was spacious, clean and well laid out, twin queen size beds just as we requested on the ground floor. With parking the vehicle in front of the room made it easy for unloading and loading when required. The Hotel is on the main road, but the noise from the passing traffic was minimal.

The two issues we had with the room were the shower, when we turned the shower on most of the water still flowed from the faucet, the little pull up lever on the faucet was faulty, which minimized the water pressure flowing from the shower nozzle. The second item also involved the bathroom was the toilet cistern. It would intermittently flush and during the night that would wake us up. Obviously the ball cock system in the cistern was faulty and needed replacing, in my opinion.

Well after the first night I notified the front desk and they made a note of it, they would have maintenance attend to it.

That night, after our day was done we returned to our room and found that the shower had been fixed, but the toilet was still the same, it would intermittently top up the cistern when the level got low. So I tried to fix the problem myself by turning off the water to the cistern, but that valve wouldn't fully shut off, but at least the topping off only occurred once a night, and we put up with it for the rest of our stay.

One other issue we had was with the door card entry system, the green light would come on after placing the card in the door lock system but when you went to enter the lock remained in place. After a few attempts of trying to get into the room I went back to the front desk and informed the Desk Clerk of the problem. He returned to the room with me and placed the card into the card slot, the light went green and he couldn't get it to open, so he swiped the card again and this time lifted the door handle which opened the door and allowed us to enter the room once again. He explained that sometimes this happens, and you may need to do this in the future to open the door.

The breakfast offered was good, with a selection of cereals, pastries, fresh fruit and a spacious breakfast area if wanted to eat there.

Overall I think our room was comfortable, yes there were a few issues, but we weren't in the room all day so we put up with those little inconveniences.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington, West Virginia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 27, 2013

Overall fine for a one night stay. Room smelled of Mr. Clean, but that's better than it being dirty. In retrospect, I should have paid the $15-20 more for a hotel with inside rooms and a fitness center.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
121 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed September 23, 2013

We stayed here for four nights. The rooms were clean, the layout was excellent, and the continental breakfast very good. There is not much room to sit for breakfast so get there early. There was flavored water and cookies in the afternoon for a snack and it was nice to take these and sit on the little patio by the pool. Lots of attractions close like Mesa Verde and the Durango Silverton Railroad. The staff was excellent and was always there if you needed anything. I would recommend this hotel if you are in Durango it is a good value.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, United States
1 review
4 of 5 stars Reviewed September 16, 2013

Welcoming and very clean. Continental breakfast was the right amount. Good choices. Hotel was easy to find. Check-in was easy and hotel desk person was very friendly and welcoming. Pool and hot tub was nice.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, AZ, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 16, 2013

This was by far the best Best Western we have ever stayed at. Even had a night light on the handle of the blow dryer. Very clean and attractive. Also the cheapest motel we stayed in the whole trip. Very good valu for our money.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed September 10, 2013

The pool is outstanding, and I loved the flavored water and cookies in the late afternoon--yum, yum. Breakfast room was nice. The staff was very responsive. Water pressure in bathroom was excellent, and we always had hot water. The internet service needs improvement.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about BEST WESTERN Mountain Shadows

Address: 3255 North Main Ave., Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Durango
#7 Business Hotel in Durango
#9 Family Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Mountain Shadows 2.5*
Number of rooms: 65
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Also Known As:
Best Western Mountain Shadows Hotel Durango
Best Western Hotel Durango
Best Western Durango
Durango Best Western

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