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“Mountain Shadows” 4 of 5 stars
Review of BEST WESTERN Mountain Shadows

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BEST WESTERN Mountain Shadows
2.5 of 5 Motel   |   3255 North Main Ave., Durango, CO 81301   |  
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Ranked #9 of 30 hotels in Durango
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“Mountain Shadows”
4 of 5 stars Reviewed September 10, 2013

The pool is outstanding, and I loved the flavored water and cookies in the late afternoon--yum, yum. Breakfast room was nice. The staff was very responsive. Water pressure in bathroom was excellent, and we always had hot water. The internet service needs improvement.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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222 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Oklahoma
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 4, 2013

Property was nicely maintained with clean rooms, good beds and I enjoyed the open courtyard parking with dome covered pool and hot tub in the center. Staff did a great job of keeping up with a very full house during the labor day biker's convention in town. Seems to be a very family oriented place. Only complaint was the WiFi just wasn't close to handling the load. I mentioned to the manager and she was already in contact with their provider. We spent 3 days here and hopefully they will get that corrected before out next visit. EVERY hotel is more expensive in Durango. This is my second hotel here and we picked it for the pool. Don't try to go cheap, you'll regret it. I would stay here again.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Farmington, United States
1 review
3 of 5 stars Reviewed August 29, 2013

Average hotel, nothing to get excited about. Great staff! Review must have 200 characters as a minimum, wonder if this is enough? Nope they want more drivel, I hate this stuff. How about now? WOW still not enough, what to say, what to say hope I can get up to the 200 count pretty soon, getting really tired, OK how now brown cow?

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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Brisbane, Australia
Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 25, 2013

Well where do I start , this motel is set in such a beautiful area , the rooms are very comfortable has a tidy bathroom , there is an indoor pool , continental breakfast , the staff are very friendly, polite and helpful, overall a very handy location to area with easy access to most of the town just by walking.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fort Collins, Colorado
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 21, 2013

We saw the good reviews here and, based upon a previous experience at a cheaper place, decided to spend some more in BW Mountain Shadows. For what we wanted and needed for this stay, which was basically a long recreational weekend, it was perfect, and the service from everybody, especially Andy, was simply outstanding. I have to say, the level of enthusiasm, competence, and knowledge of local dining, etc, was really remarkable, and we were and are truly grateful to these folks.

I would characterize our stay as "a hotel experience in a roadside motel." No, there are no inside hallways or room service, etc, but everything was clean, the room was surprisingly large (if, it must be said, dated), and best of all, it was very, very quiet, especially (but not only) considering the volume of traffic going by.

The rooms are well furnished with a 30-inch(?) TV, medium-sized refrigerator, small microwave and personal coffee makers (coffee and breakfast items are provided in the lobby every AM, a nice touch). We didn't use anything except the fridge, which was clean and in excellent condition. There is a toilet and sink with a door and a separate, largish sink/vanity area, a welcome feature. The bed was large, comfortable and seemed to be pretty new. As far as the room goes, our only complaints were that the AC was kind of noisy and not completely up to the task, and all of the wall outlets were ridiculously loose, to the point where it was hard to keep things plugged in!

There's a (free) trolley stop fifty yards from the motel, and a large grocery store and liquor store at about the same distance. ZIa Taqueria, an excellent taqueria, is maybe another hundred yards further.

We stayed for three nights at Best Western Mountain Shadows, and it was absolutely drama-free. I have had plenty of worse experiences at hotels that cost twice what we paid. There are more upscale hotels in the area, and if that's what you want, fine, but if you are like us and just want a clean, safe, friendly place to crash and regroup between activities, this is a great place to stay in Durango.

Room Tip: Go for upper floor at any motel!
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Santa Fe, United States
1 review
5 of 5 stars Reviewed August 21, 2013

My favorite thing about Mt. Shadows is that the pool is operational all year long. It's great for families and kids love it. They always know that after a long drive, day skiing or sightseeing they can "come home" to the pool and hot tub.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed August 19, 2013

Because of a bad review just before our trip, I was very nervous about staying at Best Western, Shadow Mountain. But I have to say, we had no issues at all. In fact just the opposite. We had our grandson on the trip with us, we all were so tired and over being in the car, but he was in breakdown mode and nothing sufficed him. We were running late, I called, they assured us our reservations were held and was not one problem checking in when we finally got there! We got back in the car for a super late dinner, got back to the room and no milk for the baby!! He was so tired and we could not calm him down, I told his mom to check with the front desk to see if MABY they had some, sure enough, the man at the front desk was so kind he gave us a glass of milk and saved the night, as in we did not have to get back in the car and go looking for a store! There was absolutely nothing wrong with our room, clean and comfortable. We were in town for a wedding so we kept the do not disturb sign up so they would not bother cleaning it, and late in the afternoon a lady (I think was a supervisor) came to our door and actually said she saw our room had not been cleaned and asked if we wanted it done, of course we told her no, but we very much appreciated the fact that she knew it had not been done. Good job to all the staff making us want to come back, and of course we will stay at this place again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Mountain Shadows

Address: 3255 North Main Ave., Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Durango
#7 Family Hotel in Durango
#9 Romantic Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Mountain Shadows 2.5*
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Also Known As:
Best Western Mountain Shadows Hotel Durango
Best Western Hotel Durango
Best Western Durango
Durango Best Western

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