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“No Way a 3 Star” 1 of 5 stars
Review of BEST WESTERN Mountain Shadows

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BEST WESTERN Mountain Shadows
2.5 of 5 Motel   |   3255 North Main Ave., Durango, CO 81301   |  
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Ranked #9 of 30 Hotels in Durango
Paradise Valley, Arizona
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“No Way a 3 Star”
1 of 5 stars Reviewed July 24, 2013

We stayed four nights. Two of the days our room was not cleaned, even after two requests. It was really just a small, crappy motel with thin walls, semi-scary bathroom, dismal amenities (soap, shampoo etc.) that were not replaced. My major complaint was with the quality of the room. Two weeks previous to this stay, we stayed at the Hampton Inn. There was no comparison-- the Hampton Inn was like heaven. Curiously, the Hampton Inn is rated two stars.

Room Tip: This is a 1 1/2 star hotel.
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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266 reviews from our community

Traveler rating
    81
    114
    46
    13
    12
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8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
London, United Kingdom
Top Contributor
291 reviews 291 reviews
56 hotel reviews
Reviews in 113 cities Reviews in 113 cities
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed July 23, 2013

Although this is out on Main and 32nd street, it is easy to get into town as the excellent FREE Durango trolley stops less than a block away and runs summer time from 7am to 10pm.

Rooms comfortable, breakfast standard BW fare. Useful guest laundry. Pleasant staff.

Only downside was awful wifi. Snail pace at best and that was when a connection was possible.

Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 18, 2013

We spent a pleasant two nights in the Best Western Mountain Shadows in Durango. This was a nice motel, quiet, with a comfortable bed. The price seemed high, but consistent with the resort character of Durango.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed July 12, 2013 via mobile

Driving up to the Best Western we were dismayed to discover this is a motel, not a hotel. All rooms are open to the parking lot. That being said the young man at check in was very nice and we were greeted with cucumber water and free oatmeal raisin cookies.

The room has been updated with granite tops on all the furniture and bathroom. Carpet was newer and there is a mini frig and microwave. It is located on a loud busy street five minutes from downtown but is well insulated enough that it isn't bothersome. The room was very clean and beds were comfortable.

There is a cool domed structure that has a pool and hot tub in the middle of the parking lot.

Breakfast is continental with lots of cereals, pastries, hot waffles and cold boiled eggs.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 9, 2013

This was not our first choice, but the ones we wanted were all filled up. Fortunately, we got this one and it was very clean and had some nice amenities. It was cheaper than the ones we wanted to stay in, so that was a plus! Nice beds, updated shower/tub area. Showers were great! They have a microwave and a small fridge for leftovers or your trip snacks which is very convenient. The air conditioner worked good. They offer the usual continental breakfast - cereal, oatmeal, danishes, bread/bagels, and waffles. Good for a quick breakfast if you are in a hurry. They have a pool which seemed to get a lot of attention, but we didn't use it.

The staff was very nice. The location wasn't as close to the train depot as we would have liked, but in the long run, it turned out to be a good deal, because we were closer to some of the restaurants we wanted to try!

This was a nice hotel for our 2 night stay. We were not disappointed in the least!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waco
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 8, 2013

We were here for 3 nights early last week. Last time we were in Durango we were at a condo in Tamarron, but decided to stay closer to town this time. The Mountain Shadows was a great place and a great value. Located on the north end of the main drag, so not as much congestion or noise. The staff was great and very helpful, especially Andy, who answered a lot of my questions about local rafting companies. On the day we left, there was one gentleman on staff who checked the status of the different highways (due to the fires) for the ways to get to Colorado Springs. Don't know his name, but he was very helpful.

The hotel itself was very nice. Very inviting rooms. Comfortable beds, flat screen TV, micro/fridge, coffee maker, and wi-fi. Also, the large bath sink was seperate from shower/toilet area. Sounds trivial, but that is a plus for a family of four. Also, I think the table had a granite top. Indoor domed pool open til 10:30 was a plus. No fitness room, but within minutes was the Durango Rec Club. Very modern facilities. Good recommendation by the hotel staff.

Breakfast was good and had everything but eggs and meat. We really enjoyed our stay here and loved visiting Durango again. We were only minutes from town and all the attractions like the Train, rafting companies, and downtown. We WILL stay here the next time we come back. I can highly recommend this hotel. (Plus, we saved over $170 over the three nights versus staying at the condo 20 minutes north of town like we did last time.) Thanks Mountain Shadows staff for making us feel at home.

Room Tip: We requested a first floor room for ease of loading and unloading and were able to get it.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert, Arizona
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 7, 2013

Very nice hotel and very close to Animas River and Trails. One of the few hotels that had a private indoor pool. Very pleasant staff and nice to have some snacks available all day (ccokies, yogurt, eggs, juice...). I definitely recommend this hotel. My only wish was if they could have more selection for hot breakfast in addition to waffles.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Mountain Shadows

Address: 3255 North Main Ave., Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Durango
#7 Business Hotel in Durango
#7 Romantic Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Mountain Shadows 2.5*
Number of rooms: 65
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Also Known As:
Best Western Mountain Shadows Hotel Durango
Best Western Hotel Durango
Best Western Durango
Durango Best Western

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