I made reservations about 2 weeks in advance. Requested a 1st floor room explaining that I was traveling with a 94 year old man who had trouble walking and guaranteed the room for late arrival.
Upon arrival, there were no 1st floor rooms available. Requested a 1st floor room for the following day which we got. There was no offer to help us move. Spoke to the manager when checking out. He was cold and uncaring explaining how their system worked and that they do not have to honor requests (although they lead you to believe everything is taken care of when the reservation is made).
I do not recommend this motel to anyone. The staff was uncaring and insensitive to our needs of the needs of the elderly man I was with. This is a very shameful position for Best Western to take. The elderly and disabled should be respected and taken care of.
We did not stay at another Best Western for the rest of our vacation and do not plan to to do so in the future.
PS: The hot and cold was reversed in the shower and the electrical sockets in the room were in very poor shape. We have a PAP machine which we needed to plug up overnight and the plug nearly feel out of the receptacle. A fire waiting to happen. Reported it to the desk.














