We had booked in for five nights and I was surprised to find it more like a motel than a hotel (in appearance) with the carpark right in front of the rooms, located off the main street. It certainly didn’t offer a feeling of security or safety.

On a few nights the hotel was fully booked and it was a struggle to find a park (surely they didn’t have more rooms than parking spaces??). There is a free (& frequent) shuttle trolley that goes past the hotel that will take you into the town centre – which we used quite often – there is plenty of parking in the town centre (if you know where to look) but why drive when there is a free trolley?

The rooms themselves are quite large in size, with a small ‘vanity’ room between the main room & the bathroom and offered plenty of storage space. The bed was comfortable and we had no issues sleeping at night. There was also a desk and sofa – however the desk was positioned directly in front of the AC unit (which was industrial in strength & sound!) and we had to move the table out of the way – so it didn’t obstruct the airflow.

We had work to do while we were on this trip and were constantly walking down to reception asking them to reset the wifi – as the signal would fade or just cut off (and you would have to relog on – every 40 min or so) – I understand this isn’t a business hotel – but if you’re promoting a service you should be able to provide that service to a reasonable standard.

Breakfast was possibly the biggest disappointment. Like most other BW hotels – there is a waffle maker, but bread, bagels, muffins, yogurt, some fruit, cereal, juice and hot drinks were also provided, However none of the bread, bagels or muffins were fresh, in fact they tasted a day or two old – if you weren’t going to toast them – they weren’t edible. As an alternative we had waffles for breakfast, but you can only do that so often before you get bored – we ended up eating out one morning as we just couldn’t face another breakfast.
On a couple of occasions other guests complained about the juice tasting watered down or an item running out – these should of been checked prior to the start of breakfast and monitored by the staff during the breakfast service.

The receptionists seemed a little preoccupied and spent a lot of time conversing amongst themselves rather than assisting with the guests (in the morning!). Overall these are small issues, but collectively they made a big difference to the quality of our stay; rectifying the little things would ensure they offer a better experience to hotel guests.

We stayed at here one night as we were traveling through Durango. It is located on the north end of town. We had a room on the second floor with a king bed. We were pleasantly surprised at how nice the room was. There was a sofa, sofa table, desk, dresser, small fridge, microwave, and single cup coffee maker. Most everything was topped with a granite top which was nice because it is so easy to clean off and looks nice. The bed was very comfortable as were the pillows.

There is a continental breakfast that is standard. Cereal, toast, bagels, waffles, yogurt, fruit, hard boiled eggs, etc. The staff at check-in and check-out were friendly and helpful.

We would stay here again.

The Best Western Mountain Shadows in Durango was great! (Note: There are three Best Westerns in this town.) We were in room 221 for two nights. The room was very clean. There was a small refrigerator and even a microwave. The four pillows were soft and squashy. TV was good quality with an easy to clean remote and a comfortable couch placed in front of it as well. Awesome mesh computer chair at the desk was very comfortable, so was inclined to stay connected to the Internet a bit longer with their free wi-fi. The continental breakfast was good and the atmosphere of the eating room was warm and cozy. There were waffle-makers, with a strawberry/blueberry mix (not fresh fruit though) to put on top, or syrup; cereal; juices and water; coffee and tea; Danishes; sliced peaches (canned); fresh bananas and apples; Yoplait yogurt in peach, strawberry, or strawberry-banana; hard-boiled eggs; bagels and English muffins; Promise spread; cream cheese spread; fruit jellies; smooth peanut butter, etc. I’m sure that I’m forgetting some things. Though we did not utilize their pool, it looked very intriguing. It was enclosed in a clear but tinted Epcot-center-like structure. There was a little fountain inside as well. This location is near the edge of town, but just up the street is the Serious Texas BBQ. Go there...seriously! I'll be adding a review for them later.

There were little things that I would change. The bed was a bit firmer than I’d like, but I’ve noticed that about a lot of Best Westerns. The fan that is combined with the bathroom light was a bit on the loud side, so wouldn’t want to leave it on all night as a night light, as some folks do, nor even turn it on while your roommate is sleeping. Bring a small flashlight instead or a plug-in night light. Someone nearby left their fan on all night the first night and you could hear a bit of the hum. We laughed over the fact that the toilet paper holder is pretty far away from the toilet. It seems that it would be an easy fix, which would help guests feel even more comfortable.

Overall we enjoyed our stay at the Best Western Mountain Shadows and would certainly stay there again.

Not wild about motel exteriors (outdoor-facing rooms) but inside it was roomy, clean and comfortable. I liked the "clean remote" for the TV, too -- thinking of all those strangers' hands on the TV remote control always gives me pause. The breakfast was OK, but needed eggs, sausage or bacon as another hot option. I enjoyed my waffle, though.

I booked this through Hotwire for a better rate.