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“Best Western-Best Service” 4 of 5 stars
Review of BEST WESTERN Durango Inn & Suites

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BEST WESTERN Durango Inn & Suites
2.5 of 5 Hotel   |   21382 US Hwy 160 W, Durango, CO 81301-6857   |  
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Ranked #13 of 30 Hotels in Durango
Wichita, United States
1 review
1 helpful vote 1 helpful vote
“Best Western-Best Service”
4 of 5 stars Reviewed July 23, 2014

The people at the Best Western Durango Inn & Suites were what made our trip memorable. We had special help from Edy and Carlita, who were excellent. The woman who runs the breakfast area each morning is another fantastic person who cares about your experience and interacts in a friendly manner. The staff is first rate and the price was very reasonable. The room and bathroom clean!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, July 27, 2014
Our employees work so hard. Thank you for recognizing them for their outstanding service. It means more to them than you know. We are so happy you had a terrific stay and thank you so much for taking the time to submit a review. Your comments are so helpful for us and other travelers. Much appreciated! See you again soon.
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283 reviews from our community

Traveler rating
    80
    113
    60
    16
    14
See reviews for
109
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Phoenix, Arizona
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 18, 2014

On our way from Prescott Valley, AZ to Boulder, CO we stopped overnight at this hotel, having stayed there one year ago. Again, we were treated royally - including our Airedale, Daisy. Last year, we had the now-gone Airedale, Sedona with us. We were surprised to learn that we could go around to the patio with Daisy for the continental breakfast, where Daisy met another canine, a friendly Golden Retriever.

Out thanks to best Western for being sensitive to our needs!

Room Tip: Ask for a ground floor room if accompanied by a canine.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, July 27, 2014
Thank you! We are so glad you had a terrific stay....so sorry to hear about Sedona. We are thrilled you have returned to stay and look forward to seeing you again soon. We appreciate the time you spend to do a review. We are so grateful. Call us at 970-247-3251 when you are ready to book again!
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Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 13, 2014 via mobile

First, thought we had a suite, but no. Old, old tiny stinky crowded room. Bathroom floor so rotten it sagged, gave in spookily when walked on and squeaked LOUDLY. Opening the drapes was a mistake, because it unleashed the Dust Bowl. Drapes never dusted in their lifetime forget about cleaned...and full of cigarette holes. Room was not cleaned on our first day, bed covers just thrown over rumpled sheets. A/C loud and barely functional. Tour bus parked outside the door idling its engine ALL NIGHT. When we dared to complain the management said there were complaints about out pets, which was a complete fabrication/rigmarole as the pets were with us the entire time and in years of traveling no other complaints EVER. We left the room cleaner than when we first checked in. So tired of these cheapskate old places charging more for a horrible "pet friendly room" for tons more fees, then resorting to this kind of bullstuff when legitimate complaints are made, and they know the rooms are entirely substandard and un rentable to anyone else. This room was a health hazard as the floor obviously was ready to cave and they simply did not want to do repairs.

Look, friends, just say NO PETS but don't blame pets for poor management and lack of upkeep and health standards.

And please, if you have pets, NEVER stay here they are pet unfriendly. If you don't have pets, have fun breathing diesel fumes from the tour bus which brings obviously more valuable customers.

Stayed July 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Owner at BEST WESTERN Durango Inn & Suites, responded to this review, July 14, 2014
WOW, as the owner and operator of the Best Western Durango Inn and Suites, no doubt, you can imagine how hurtful it is to be called mean spirited, cheapskate, a liar, and have my integrity put into question. It is difficult to not take such attack personally until I looked at your other Trip advisor contributions. I am sorry you had a miserable stay here and had I realized how horrible your felt our accommodations, at the moment you checked in, I would have been happy to assist in finding you a more suitable inn. We have a terrific staff that works very hard and take pride in their work. Super employees are hard to come by , from front desk staff,and housekeepers, to the maintenance staff and all in between. They have a long and wonderful history of outstanding service and dedication and they too, do not deserve to be attacked or berated. More love and care goes into this property that you can imagine. Best of luck to you in your future travels.
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Kenai, Alaska
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 10, 2014

It was a nice place to stay. Room was nice we had a suite. The breakfast gave choices - eggs, sausage, waffles, oatmeal. cold cereal. muffins, toast.yogurt, and fruit.Close to downtown but a little to far to walk. 5 minuite drive to train station. Grandson loved the pool and hot tub was clean.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, July 14, 2014
We are so happy you had a terrific stay. It is always so fun to have the kids enjoying the pool and hot tub. We are looking forward to seeing you again. Thanks for being our guest.
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Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 9, 2014

This is the second time we have stayed here. Very nice hotel for the price. Clean and comfortable. Good breakfast. Clean swimming pool. We sleep with a white noise machine, so had no problems with noise. Our sink was slightly clogged, and maintenance came quickly to address the problem. Close to downtown, but not walking distance.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, July 14, 2014
Thank you for your specific notes and input. We appreciate your review. We look forward to having you as our guest again sometime soon! Call us at 970-247-3251!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawton, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 9, 2014

Our stay in Durango at Best Western was good. Our room was too close to the pool and kept hearing the fence slam during the day. Personnel working in the food department were very friendly and helpful. The price of the hotels in Durango are high compared to other locations.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, July 14, 2014
Thank you for your input. I am glad our helpful friendly staff were able to help and assist. We look forward to seeing you again in the future. Thank you for being our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longmont, Colorado
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 7, 2014

We came here for the Can Am Spyder Owners event and this hotel was fantastic. They have on-site coin operated washers and dryers (important when you're living off motorcycles!) and also motorcycle washing stations set up at both ends of the hotel. We were in room 214 which only had back windows overlooking the green area, but it was nice to have windows facing both directions. The staff was super-friendly and very helpful. The beds were comfortable and I was happy about the "clean remote" since I'm slightly germ phobic :)

When we first found the hotel, I thought it was a little too far away from the center of town, but it turned out to be a perfect location. Not far away at all, especially once we learned to leave the downtown area via 9th street and cross the river and go "the back way" to the hotel.

We ate at Christinas (next to the hotel) twice during the 4 days we were there and it was very good and a reasonable price.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, July 14, 2014
Thank you for your review. We are glad you had a terrific stay and look forward to seeing you again in the future. We really encourage folks to spend the little extra to have the suites so that you can REALLY enjoy all we have to offer. Call us when you are headed this way again at 970-247-3251.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Durango Inn & Suites

Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 30 Hotels in Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Durango Inn & Suites 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Durango Hotel Durango
Best Western Durango Inn And Suites
Durango Best Western

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