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“Thin walls (and floors)” 3 of 5 stars
Review of BEST WESTERN Durango Inn & Suites

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BEST WESTERN Durango Inn & Suites
21382 US Hwy 160 W, Durango, CO 81301-6857   |  
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Ranked #14 of 30 hotels in Durango
Taos Ski Valley
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Thin walls (and floors)”
3 of 5 stars Reviewed May 14, 2014

Very friendly staff throughout the process but that doesn't make up for the paper thin walls and floors at this property. I am pretty sure we were listening to conversations a couple of rooms away and any time anyone walked along the second floor balcony (in front of the units) the whole place shakes. Decent breakfast spread but the fake eggs are horrible. It doesn't seem like anyone else has had this experience- maybe the rooms near the pool (and subsequently the highway) are to be avoided).

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, May 24, 2014
We are so sorry to hear you did not enjoy your stay. This is not a complaint we hear so I am at a loss of what to say or how to respond other than to say, we apologize. Should you find your travel plans bringing you through Durango in the future, we hope you will consider staying with us again. Thank you so much for your review.
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229 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Parker, Colorado
1 review
4 of 5 stars Reviewed May 12, 2014

This room had everything that we needed. We were there for a soccer tournament and it was a perfect location to games. They have a wonderful grass are where the boys can shoot around. I would defiantly stay here next year for the soccer tournament.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, May 24, 2014
Thank you so much for your review. We are thrilled you enjoyed your stay. Often guests leave without even noticing our beautiful backyard. We are glad you enjoyed. We look forward to seeing you again in the future.
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Fayetteville, Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 6, 2014

The employees at the Durango Inn and Suites are, hands-down, some of the nicest, most helpful, courteous hotel employees I've ever dealt with. My 88 year-old grandmother and I traveled to Durango and everyone was so helpful and sweet to her. The breakfast surpassed our expectations (there was a full hot spread with more options than usually found at hotels in this price range). The room was clean and comfortable. I was happy to also see a mini-fridge in the room as we had snacks from our drive that we were able to keep cool.

The location of the hotel is good, just a few blocks off the main road (Camino Del Rio) and close to everything Durango has to offer.

I would definitely return to this hotel and recommend it to others.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, May 24, 2014
Thank you for your kind review. We will share your feedback with our staff. They work hard and are very dedicated. We are lucky! Recognizing their service means more than you can imagine. We hope to see you again soon! And again, thank you.
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2 reviews
4 of 5 stars Reviewed May 5, 2014

Even though the hotel is located right off the highway, there was absolutely no noise heard in the room. The suites are large and there is plenty of storage. Beds were comfy, everything was clean and in working order. The breakfast provided is delicious with many choices, although it is only available until 9 AM. Our room missed getting maid service after the first night (not sure what happened), but they did come in after the second night. We were on the second floor and had to lug suitcases up a narrow staircase....it would have been nice to have access to an elevator.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, June 2, 2014
Thank you so much for your feedback. We are grateful that you enjoyed your stay. It looks like we have some work to do with communication however. We do service breakfast from 6:30am to 9:30 am so I am sorry if there was a misunderstanding. We will work on that. I am also working through a different system regarding special room cleaning requests. Sometimes when the Do NOT DISTURB sign is placed in the door, we do not come back to verify service requests. We apologize you did not receive service. I am not able to investigate the specific situation as I am not able to determine your specific room number through Tripadvisor but rest assured we take the feedback seriously. We hope to see you again soon, Please feel free to call us at 970-247-3251 if we can be of further service.
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Wyoming
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 5, 2014

Stayed 2 nights. Great friendly staff. Very helpful on check in. Good beds, room was very comfortable and clean. On site restaurant was nothing special. OK Mexican food but would not eat there again. No problems during stay. We would definitely stay there again when in Durango.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, June 2, 2014
Your input is greatly appreciated. We will certainly share your input with the owners of the adjacent restaurant and sincerely hope we will see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton Ohio
1 review
5 of 5 stars Reviewed May 2, 2014

The front desk people and everyone was so very friendly and helpful. They went out of there way to make our stay enjoyable. The rooms were spacious and clean and the breakfast was good. We would definently stay here again.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, June 2, 2014
We are grateful for your review. Thank you so much. Please feel free to call us at 970-247-3251 should you be in the area again! We hope you will choose us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Junction, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 28, 2014

this is a Good Hotel to stay at while in Durango, I have stayed many times year around and it is always the same:) it is close to the Historic down town and Starbucks, and the Train is a Good time, but I only went one way because of time.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, June 2, 2014
We cannot wait to see you again. Thank you for the review and for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Durango Inn & Suites

Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Durango
#11 Romantic Hotel in Durango
Price Range (Based on Average Rates): $
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Also Known As:
Best Western Durango Inn And Suites
Best Western Durango Hotel Durango
Durango Best Western

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