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“GOOD CHOICE !” 4 of 5 stars
Review of BEST WESTERN Durango Inn & Suites

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BEST WESTERN Durango Inn & Suites
2.5 of 5 Hotel   |   21382 US Hwy 160 W, Durango, CO 81301-6857   |  
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Ranked #14 of 30 Hotels in Durango
Santa Clarita, California
Top Contributor
50 reviews 50 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
“GOOD CHOICE !”
4 of 5 stars Reviewed April 18, 2014

On a recent road trip to Chaco Culture National Historic Site in New Mexico and Mesa Verde National Park in Colorado my wife and I found ourselves staying for one night at the Best Western Durango Inn & Suites in Durango Colorado. Upon arrival we were greeted, checked in and in our room in no time at all. The facility appears just a little dated on the outside but the room was clean, modern and very comfortable with all the amenities you would expect. Our room was set back from the highway and was the type where you drive up to your door which made it very easy to unpack for the night. In the morning after a good nights sleep we had a very good breakfast of eggs, bacon, waffles, coffee and juice and even took along a few pastries for the road. My wife and I were very happy with our stay and would recommend the Best Western Durango Inn to anyone looking for a very good place to stay.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, April 28, 2014
Thank you for your input. We are thrilled you enjoyed your stay and appreciated being able to pull up to your room and unload your luggage. We work hard to provide a good breakfast and will share your satisfaction with those involved. We sincerely hope to see you soon and encourage you to give me a call directly at 970-247-3251, next time you are in town, so that I can personally thank you for your partorange.
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260 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Barrie, Canada
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 14, 2014

The hotel was pretty much what you'd expect for a mid-low priced motel. It's clean and comfy (typical BW style) but nothing outstanding to remark on. Staff was friendly and pleasant, room good, shower worked well, internet a bit unreliable but otherwise, more or less what I expected. Location is a bit outside of the downtown area where attractions are located.

  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, April 28, 2014
Thank you so much for your input and for taking the time to submit a review. We hope to see you again soon and feel free to contact me directly at 303-328-5569 when you are heading this direction. We will share with our staff, your comments regarding the cleanliness and service. Thank you for choosing us!
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Ann Arbor
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 8, 2014

Make sure you are prepared for an old fashioned motel where you park outside the door. The rooms and bathrooms are clean but very small.Think 1060's motel size. The refrigerator in the room sounds like Darth Vader and it doesn't stop ! Best Western should be ashamed for charging $71 + $14 tax ( with my AAA discount) for this room. If I had paid $45-$60 with tax, I wouldn't be so disappointed. On a positive note, the staff was extremely helpful and friendly. There are 150 hotels in Durango so there is competition. What's up Best Western?

  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, April 10, 2014
Thank you so much for your review and are so extremely disappointed to hear that you were disappointed with your accommodations. Indeed, SOME of our guest rooms are small and it sounds like you selected our most economical option. We hope that should your travels find you in Durango in the future, you will allow us to show you one of the other 7 room type/size options that are available or perhaps you might consider a few extra dollars for a suite in our new wing that was added in the mid 90's. Be sure to call me directly at 970-247-3251 or email me at durangoinnandsuites@hotmail.com. I will be happy to take care of you. I am not sure which room you occupied so am not aware of any excessive refrigerator noise but will most definitely look into it. You are correct that there are many other competitive options in Durango although the lodging options are only 30 with other properties ranging from $40.00 to $250. The market, is definitely priced with consideration to price/value/location and quality. We look forward to the opportunity to be of service to you again. Thank you so much for your input. We are most grateful.
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Colorado Springs, Colorado
Top Contributor
78 reviews 78 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 4, 2014

We had a reservation here at the Best Western, and enjoyed it very much - we like a smoking room, which they had. It was very clean and well-appointed. It was a very good value, and much appreciated after a long day on the road. We also highly recommend Christina's Mexican right next door also.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, April 28, 2014
We hope to see you again soon! Thank you so much for submitting a review. When you are in the area again, please email me at durangoinnandsuites@hotmail.com so we know you are coming. Thank again!
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1 review
5 of 5 stars Reviewed March 30, 2014

The hotel and staff were very helpful. The hotel is just a short drive to the train station and downtown. Also on the road to Mesa Verde. The hot tub was a good size and the water was hot. Great value for the money.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, April 1, 2014
A million thanks for your review. We are so pleased you enjoyed your stay. The comments that you author are so helpful for other guests, We look forward to having you as our guest again and encourage you to call us direct at 970-247-3251 or email us at durangoinnandsuites@hotmail.com should you be coming this way again! Thank you!
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Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 17, 2014

Traveling for pleasure and we were pleasantly surprised by the room size, cleanliness and overall quality of this hotel. We had a double king suite and were able to really relax and enjoy our time in southern Colorado. We were a bit concerned that traffic noise might be a problem as the hotel is located right on Hwy 160, but after closing the door to the room didn't have any noise concerns at all! We'll definitely be visiting again. The room pricing was very competitive.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, March 20, 2014
So happy to hear you had a terrific stay. We hope to see you again soon. Thank you for taking the time to submit a review. Your time is greatly appreciated!
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Round rock
Top Contributor
86 reviews 86 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 12, 2014

This is a great place to book a stay. The front desk crew is wonderful and the lady in charge of setting up the continental breakfast is wonderful. We love to stay here and love the crew making it so great. Linda, at front desk and all the others are so helpful, friendly, and accommodating. Love to stay here.

Stayed March 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, March 20, 2014
We are so grateful for Linda, Debby and our other staff. They do a terrific job and you have no idea how much they appreciate being recognized. Thank you for taking that time. It means a lot to everyone. Hope to see you again soon! And a million thanks for the review!
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Additional Information about BEST WESTERN Durango Inn & Suites

Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 30 Hotels in Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Durango Inn & Suites 2.5*
Number of rooms: 71
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Also Known As:
Best Western Durango Inn And Suites
Best Western Durango Hotel Durango
Durango Best Western

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