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“Pleasantly Surprised!” 4 of 5 stars
Review of BEST WESTERN Durango Inn & Suites

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BEST WESTERN Durango Inn & Suites
2.5 of 5 Hotel   |   21382 US Hwy 160 W, Durango, CO 81301-6857   |  
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Ranked #14 of 30 Hotels in Durango
Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Pleasantly Surprised!”
4 of 5 stars Reviewed March 17, 2014

Traveling for pleasure and we were pleasantly surprised by the room size, cleanliness and overall quality of this hotel. We had a double king suite and were able to really relax and enjoy our time in southern Colorado. We were a bit concerned that traffic noise might be a problem as the hotel is located right on Hwy 160, but after closing the door to the room didn't have any noise concerns at all! We'll definitely be visiting again. The room pricing was very competitive.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, March 20, 2014
So happy to hear you had a terrific stay. We hope to see you again soon. Thank you for taking the time to submit a review. Your time is greatly appreciated!
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254 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Any
English first
Round rock
Top Contributor
85 reviews 85 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 12, 2014

This is a great place to book a stay. The front desk crew is wonderful and the lady in charge of setting up the continental breakfast is wonderful. We love to stay here and love the crew making it so great. Linda, at front desk and all the others are so helpful, friendly, and accommodating. Love to stay here.

Stayed March 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, March 20, 2014
We are so grateful for Linda, Debby and our other staff. They do a terrific job and you have no idea how much they appreciate being recognized. Thank you for taking that time. It means a lot to everyone. Hope to see you again soon! And a million thanks for the review!
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Benson, United States
1 review
4 of 5 stars Reviewed March 9, 2014

The spa was nice and so was the breakfast, very nice place would stay again. The heater thermostat was broken and it got very hot in the room, I didn't realize it till I woke up sweating to death. The clerk did credit half of the room fee back so I was pleased. They did repair it but I was moving on.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, March 20, 2014
Thank you for taking the time to submit a review. We are thrilled you enjoyed your stay. We look forward to seeing you in the future. Do not hesitate to give us a call at 970-247-3251 or email us at durangoinnandsuites@hotmail.com before your next stay. Looking forward to seeing you!
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Dove Creek, CO, United States
1 review
5 of 5 stars Reviewed February 23, 2014

Our one night stay here was exceptional, from our contact with the front desk when booking the room, through check out. This was out first time staying at this facility, and we chose it because they allow pets. Service staff all providing excellent customer service - a rarity these days! We will definitely stay here again -and recommend this location to others.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, February 25, 2014
Thank you so much for taking your valuable time to submit a review. We are grateful for the effort. We are lucky to have a terrific staff that is focused on customer service and truly pleasing our guests. We will share your comments and feedback. They appreciate that more than you will know. Again, thank you!
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colorado springs, United States
1 review
4 of 5 stars Reviewed February 18, 2014

Great Value for the money. Close to all to do in Durango Co. Close to Ski Resorts. Loved shopping in down town Durango. Has an old time feel. The Breakfast Staff ( Debra) knows how to accommodate your needs.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, February 25, 2014
Your feedback is greatly appreciated. Thank you so much. We feel lucky to have Deb on our staff. She helps make breakfast terrific. Hope to see you again soon and again...thank you!
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Cartagena, Colombia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 2, 2014 via mobile

We had an enjoyable stay. The staff were helpful especially in recommending a restaurant to eat which was excellent, and also advising that we book - Ken & Sues. It was crowded but not so that we couldn't hear each other speak. The motel room was comfortable, washing machines good. We're able to send faxes off from there successfully.

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, February 25, 2014
Thank you so much for thaking the time to submit a review. We share your comments with our staff and they so much appreciate knowing when they have done something well. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, Colorado
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 26, 2014

We spent one night here and it was OK for what it was, although I thought it was a bit pricey for what we got, but isn't everything?
Our room was standard, the bathroom was tiny and the water temperature in the shower fluctuated.
It was a bit difficult to get the temperature in the room moderated as well.
The breakfast was part of the deal, and was also just standard, thought the scrambled eggs didn't look like eggs or egg beaters, I am not sure how they were made to look the way they did.
The staff was very friendly, and when we talked to the manager about the fluctuating water temperature, as my beau got a pretty bad dose of hot, hot water, he was sincere and did what he could.
Not sure I'd stay here again, as there are so many place in Durango, but this was OK for one night and the price.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, January 28, 2014
Thank you so much for your review. We regret that you did not completely enjoy your stay. We were sorry to hear that someone in your party had fluctuating water temperature. That is frustrating, uncomfortable and dangerous. It was indeed an isolated incident that has been corrected. We have chosen to serve egg patties on our continental breakfast for many reasons, the greatest of which includes safe and healthy food handling, compared to other egg products. They are similar to what you might find in a fast food restaurant, on an egg muffin and can also be found in the frozen food section of your local grocer or Walmart. Indeed there are many places to stay in Durango but we sincerely hope that should you return to Durango and are looking for that extra value, you will consider us again. Looking forward to seeing you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Durango Inn & Suites

Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 30 Hotels in Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Durango Inn & Suites 2.5*
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Also Known As:
Best Western Durango Inn And Suites
Best Western Durango Hotel Durango
Durango Best Western

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