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“Weekend stay” 5 of 5 stars
Review of BEST WESTERN Durango Inn & Suites

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BEST WESTERN Durango Inn & Suites
2.5 of 5 Hotel   |   21382 US Hwy 160 W, Durango, CO 81301-6857   |  
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Ranked #13 of 30 Hotels in Durango
Sanford Colorado Usa
1 review
“Weekend stay”
5 of 5 stars Reviewed December 18, 2013

The room was very nice however, the sheets were dirty as if someone had used the restroom on them on one of the beds. The location was very beautiful, but that was the only disappointment. The restaurant next door was very good as well, nice that it was within the hotel.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, January 4, 2014
We are appalled to hear your sheets were dirty. This is completely unacceptable and not our way of servicing guests. We took immediate action and investigated upon receiving your review, and the issue that arose was most certainly an anomaly. We sincerely apologize. We are glad you enjoyed the rest of your stay and look forward to seeing you again in the future. Thank you so much for your feedback.
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283 reviews from our community

Traveler rating
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    113
    60
    16
    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Hat Choeng Mon
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 18, 2013

When in Durango on business this is my go to motel. I like to park in front of my room which you can do at this motel. The staff is very friendly and the breakfast is on par with any other like place.
It's just outside of town and easy access to downtown. There is a decent restaurant in the same parking lot which serves Mexican food.

Room Tip: Ask for a room that backs up to the mountain behind the motel.
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, January 4, 2014
Thank you so much for the great details in your review for future travelers. Indeed, the suites are the best experience and offer extra space, and terrific access. In addition, the suites also include microwave and refrigerator, where a standard room only offers a refrigerator. We are grateful that you appreciate being able to park your car adjacent to your room entrance. No doubt makes it convenient to load and unload! Thank again and we look forward to seeing you again soon.
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Durango, CO, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 17, 2013

I spoke with one lady on the phone and she was unwilling to help me. When I checked in the guy simply checked me in not friendly at all. When checking out the lady that checked me out acted like she was serving a prison sentence. The bed was very comfortable but there was snow and ice everywhere.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, December 23, 2013
We were extremely surprised to receive your customer service complaint. We are very sorry our front desk clerks were not friendly nor helpful. They are both some of our most seasoned and celebrated associates. In addition, we are known for our outstanding service and receive so many accolades, I am at a loss for what may have happened. We appreciate your time in letting us know had a challenge and extend our sincerest apologies. We will look into the situation immediately. We hope to see you again soon.
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A TripAdvisor Member
5 of 5 stars Reviewed November 8, 2013

My visit to the area was to search for my husband who has been missing in Mesa Verde National park for several months. Under the circumstances my trip was still very pleasureable, the staff was very friendly and guenuinely concerned. They went above and beyond to make my stay as pleasant as posseble. Next time there is a search I will stay there again.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Jacob, Illinois
Top Contributor
52 reviews 52 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 28, 2013

Booked a room online for a great price!! My husband is retired military and Best Western seems to be one of the only hotel brands that gives the Government rate to retired military. Our room was a king suite which we got for a very reasonable price. The room was very nice and clean. Comfortable bed and pillows. Breakfast was very good although very crowded at the time we went down. There seemed to me to be a smell when I got near the couch, but my husband didn't seem to notice. And the furnace/air conditioning unit in the living room made a loud noise after being on a minute, but since there was also a unit in the bedroom area, we kept that one on for the night and were plenty warm. The hotel was within easy driving distance to downtown.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 30, 2013
Your review and input are greatly appreciated. We are glad you enjoyed your King Suite. The extra room is surely worth the price, no doubt! We apologize for the breakfast room being crowded. It seems like there is always about a 10-15 minute window each day where everyone is dining prior to making the train departure. Thanks for being patient! We hope to see you again soon.
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A TripAdvisor Member
5 of 5 stars Reviewed October 25, 2013

Accommendations were excellant! Very satisfied with the staff! They were very knowledeable with the area restaurants. Friendly staff. Room was very comfortable, surprized that there was a balcony. Will use this hotel the next time i am in the area.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 29, 2013
Thanks for submitting a review. We look forward to seeing you again. And THANK YOU for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Top Contributor
79 reviews 79 reviews
28 hotel reviews
Reviews in 41 cities Reviews in 41 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 23, 2013

Large clean room with all the usual amenities plus a refrigerator (no microwave). Nice tub as well as a shower. Comfortable beds and decent linens/towels. Better than average breakfast with cereals, breadstuffs, waffle maker, eggs and the like. Friendly, helpful staff. There's an adjacent Mexican restaurant if you don't want to drive into town for supper.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 29, 2013
Thank you for your review! But more important, thank you for choosing us. We appreciate your business. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Durango Inn & Suites

Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 30 Hotels in Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Durango Inn & Suites 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Durango Hotel Durango
Best Western Durango Inn And Suites
Durango Best Western

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