We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Stay!” 5 of 5 stars
Review of BEST WESTERN Durango Inn & Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added BEST WESTERN Durango Inn & Suites to your Saves list
BEST WESTERN Durango Inn & Suites
2.5 of 5 Hotel   |   21382 US Hwy 160 W, Durango, CO 81301-6857   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Save 10% + 500 bonus pts!
Ranked #15 of 30 Hotels in Durango
A TripAdvisor Member
“Great Stay!”
5 of 5 stars Reviewed October 25, 2013

Accommendations were excellant! Very satisfied with the staff! They were very knowledeable with the area restaurants. Friendly staff. Room was very comfortable, surprized that there was a balcony. Will use this hotel the next time i am in the area.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 29, 2013
Thanks for submitting a review. We look forward to seeing you again. And THANK YOU for choosing to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

447 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
Salt Lake City, Utah
Level Contributor
113 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed October 23, 2013

Large clean room with all the usual amenities plus a refrigerator (no microwave). Nice tub as well as a shower. Comfortable beds and decent linens/towels. Better than average breakfast with cereals, breadstuffs, waffle maker, eggs and the like. Friendly, helpful staff. There's an adjacent Mexican restaurant if you don't want to drive into town for supper.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank greyheaded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 29, 2013
Thank you for your review! But more important, thank you for choosing us. We appreciate your business. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed October 23, 2013

Friendly staff. Clean and comfortable beds. Good breakfast selections, pretty much standard for all motels now. Only issue we had was that we were given a handicap accessible room which made the bathroom fixtures different than standard. Higher toilet, lower sink, shower with hand held spray.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Best Western

Helpful?
Thank pherlw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 29, 2013
Thank you for your review. Because we are not able to tell the name of the specific reviewer on Tripadvisor, I am not able to speak to why you might have been assigned a handicap accessible room, but are glad, otherwise, that you enjoyed your stay. We hope to see you again soon! Thank you so much for choosing us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heath, Texas, United States
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 18, 2013

This motel was clean looking and updated and the breakfast was very good. That is all I can say after the first night there. Because this is a motel you enter from the outside the people standing in the front below smoking drifted into our room if we opened it. The bed was so noisy, probably from a plastic cover on the mattress, and it was very firm so not to my preferences. Then in the morning when we got up and opened the bathroom door we had a terrible odor of sewer gas that was horrible. We used the vent and quickly got ready and left telling the front desk who assured us they would send someone to fix it. When we arrived back it smelled fresh so we stayed our scheduled second night only to be blasted with the foul smell again in the morning. At check out when we told them about it again the front desk attendant said that it must be a city problem and they were sorry. So no it was only in the bathroom an obvious leak in there not outside the room. So if you dare to stay don't take room 212. We will not return as we saw many newer hotels in the area.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank JmWanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 29, 2013
Gosh, we are so sorry to hear of your challenges during your stay with us. We apologize that other guests were congregating outside their rooms. It is a time of year that we welcome our hunter friends and often, so they can enjoy their smoking, they do pull chairs outside, tell hunting stories, and enjoy their "mancation!" We apologize this made any portion of your stay uncomfortable. We can see where this might be disruptive. In addition, we are sorry about the foul smell. Indeed, as someone sensitive to smells, this would turn me off as well. We have corrected the issue and regret we were not able to get that complete before your departure. Our sincerest apologies. Please do come and see us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, United States
1 review
4 of 5 stars Reviewed October 17, 2013

Traveling with a dog, you don't often find as warm a welcome as at the Best Western Inn and Suites in Durango. The suite was comfortable for us and for our dog, with a back door that led directly out to the pet walking area. There is a small charge associated with the pet, but not too bad. The lobby of this hotel and the rooms in general could use a little sprucing up, but the bed was comfy and the bath products were nice. The only downside is the distance to downtown Durango. While it's only a mile, and not that far, the sidewalk doesn't go all the way into town and it's a $9 cab ride for a short distance.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Best Western

Helpful?
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 29, 2013
Thank you for your review. Indeed, we agree, we need to spruce up the lobby! We have plans in development at this time and look forward to showing you what we have done should you visit us sometime next year! Thank you for your kind and thoughtful review. We appreciate knowing when we have done something well. We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Plains, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 15, 2013

We were in Durango visiting friends and spent a few nights at the Best Western. The hotel was perfect for our stay. To me the three most important factors for any hotel are cleanliness, comfortable beds and friendly knowledgeable staff. This Best Western was very reasonably priced and far exceeded my expectation. I highly recommend. All staff member from the front desk, to housekeeping to the hotel managers were friendly and very knowledge about the area and really took the time to discuss options with the hotel guests. Thanks for the dinner suggestion, Edy. The room was super clean every day and the beds and pillows were extremely comfortable. We had the queen suite which I highly recommend for a family. Our daughter had her own room and we had a balcony off the other bedroom which was perfect on a sunny fall afternoon. We really enjoyed the breakfast as they had a large selection of items to choose from, but our favorite was the make your own waffles. Durango is not a large town so this hotel was convenient to everything and was very easy to access. I would definitely stay there again and highly recommend to anyone visiting Durango.

Room Tip: Upstairs suite with read facing balcony
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank vachkl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 29, 2013
Thank you so much for your review. As owners and managers, we recognize we are not the newest game in town, but strive for precisely what you mentioned, clean; friendly and knowledgeable staff. We know it takes time and effort to submit reviews and we thank you for both. We look forward to seeing you again soon in Durango.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pocatello, Idaho, United States
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 13, 2013

This place was 1) close to the Train Depot 2) Clean, clean, clean 3) Super family friendly 4) super professional 4) yummy breakfast with lots of options 5) 4 ft. deep 12 person hot tub, clean and in working order 6) comfy firm beds, no backache! We had sooo much fun. And, the price was just perfect. I highly recommend this hotel if you are in the Durango area. I have spent many days there and I know the area well! Thank you to the BW staff.

Room Tip: The King Family Suite has 2 king beds in different rooms, and 2 fulls fold out couches. If you are...
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 29, 2013
We are so appreciative of your detailed review. We take our guest comments very seriously. In addition, the staff really appreciates when someone recognizes their efforts in customer service, friendliness and especially the housekeepers, who love to know that guests recognize their hard work in providing a clean room. Thank you and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Durango hotels
2.9 mi away
Hampton Inn Durango
Hampton Inn Durango
#3 of 30 in Durango
4.5 of 5 stars 655 reviews
1.7 mi away
Comfort Inn and Suites Durango, Colorado
2.2 mi away
Quality Inn Durango
Quality Inn Durango
#9 of 30 in Durango
4.0 of 5 stars 357 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
BEST WESTERN PLUS Rio Grande Inn
2.4 mi away
Homewood Suites by Hilton Durango
0.5 mi away
DoubleTree by Hilton Durango
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN Durango Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Durango Inn & Suites

Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#11 Romantic Hotel in Durango
#13 Family Hotel in Durango
Price Range (Based on Average Rates):
Hotel Class:2.5 star — BEST WESTERN Durango Inn & Suites 2.5*
Number of rooms: 71
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Orbitz, Travelocity, Hotels.com and Odigeo so you can book your BEST WESTERN Durango Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Durango Inn And Suites
Best Western Durango Hotel Durango
Durango Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing