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“Pet friendly in Durango, CO” 4 of 5 stars
Review of BEST WESTERN Durango Inn & Suites

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BEST WESTERN Durango Inn & Suites
2.5 of 5 Hotel   |   21382 US Hwy 160 W, Durango, CO 81301-6857   |  
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Ranked #13 of 30 Hotels in Durango
Colorado Springs, United States
1 review
“Pet friendly in Durango, CO”
4 of 5 stars Reviewed October 17, 2013

Traveling with a dog, you don't often find as warm a welcome as at the Best Western Inn and Suites in Durango. The suite was comfortable for us and for our dog, with a back door that led directly out to the pet walking area. There is a small charge associated with the pet, but not too bad. The lobby of this hotel and the rooms in general could use a little sprucing up, but the bed was comfy and the bath products were nice. The only downside is the distance to downtown Durango. While it's only a mile, and not that far, the sidewalk doesn't go all the way into town and it's a $9 cab ride for a short distance.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 29, 2013
Thank you for your review. Indeed, we agree, we need to spruce up the lobby! We have plans in development at this time and look forward to showing you what we have done should you visit us sometime next year! Thank you for your kind and thoughtful review. We appreciate knowing when we have done something well. We look forward to seeing you again.
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283 reviews from our community

Traveler rating
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    113
    60
    16
    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • French first
  • German first
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  • Any
English first
White Plains, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 15, 2013

We were in Durango visiting friends and spent a few nights at the Best Western. The hotel was perfect for our stay. To me the three most important factors for any hotel are cleanliness, comfortable beds and friendly knowledgeable staff. This Best Western was very reasonably priced and far exceeded my expectation. I highly recommend. All staff member from the front desk, to housekeeping to the hotel managers were friendly and very knowledge about the area and really took the time to discuss options with the hotel guests. Thanks for the dinner suggestion, Edy. The room was super clean every day and the beds and pillows were extremely comfortable. We had the queen suite which I highly recommend for a family. Our daughter had her own room and we had a balcony off the other bedroom which was perfect on a sunny fall afternoon. We really enjoyed the breakfast as they had a large selection of items to choose from, but our favorite was the make your own waffles. Durango is not a large town so this hotel was convenient to everything and was very easy to access. I would definitely stay there again and highly recommend to anyone visiting Durango.

Room Tip: Upstairs suite with read facing balcony
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 29, 2013
Thank you so much for your review. As owners and managers, we recognize we are not the newest game in town, but strive for precisely what you mentioned, clean; friendly and knowledgeable staff. We know it takes time and effort to submit reviews and we thank you for both. We look forward to seeing you again soon in Durango.
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Pocatello, Idaho, United States
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 14, 2013

This place was 1) close to the Train Depot 2) Clean, clean, clean 3) Super family friendly 4) super professional 4) yummy breakfast with lots of options 5) 4 ft. deep 12 person hot tub, clean and in working order 6) comfy firm beds, no backache! We had sooo much fun. And, the price was just perfect. I highly recommend this hotel if you are in the Durango area. I have spent many days there and I know the area well! Thank you to the BW staff.

Room Tip: The King Family Suite has 2 king beds in different rooms, and 2 fulls fold out couches. If you are...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 29, 2013
We are so appreciative of your detailed review. We take our guest comments very seriously. In addition, the staff really appreciates when someone recognizes their efforts in customer service, friendliness and especially the housekeepers, who love to know that guests recognize their hard work in providing a clean room. Thank you and hope to see you again soon!
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Lake Wales, Florida, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 11, 2013

We stayed at this hotel in October and there were black bugs in the room! They got on the bed while we were sleeping! The towels are old and frayed. There is no elevator and you have to climb many steps with your luggage. I would NOT recommend this hotel.

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 13, 2013
Thank you so much for your time and effort is submitting your valuable review. We regret you did not enjoy your stay. Indeed, the Box Elder is an epidemic in Durango, and this flying insect is bothersome this time of year for everyone. With outdoor entrances, we do what is humanly possible to defer these flying insects and regret they cause our guests pause. We certainly wish there was more we could do to control this issues without presenting possible human risk at the same time. As you are aware, we do have two floors which requires navigating one flight of stairs to access a second floor room. We were hopeful that the assistance we gave you with your luggage, as we do with all our guests, would prove helpful to the inconvenience of having to navigate the flight of stairs. Your comfort is very important to us. We will certainly look into and address your concerns over the towels. We try to pay close attention to when these items need retired or replaced. We are very sorry if we missed this detail. We hope you will continue to support Best Western throughout your journeys.
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Salisbury, United Kingdom
Top Contributor
72 reviews 72 reviews
34 hotel reviews
Reviews in 41 cities Reviews in 41 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed October 9, 2013

We had a very pleasant stay at the Best Western Durango Inn and suites.

The check in was quick and friendly, and the room was clean comfortable.

This is an older type property and as you would expect it could do with some refurbishment.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 13, 2013
Thank you so much for your review. Your input is very valuable not only for us but for our guests as well. We are thrilled you had a pleasant stay. We do try and keep ahead of the curve in terms of refurbishment and work year round to keep things modern and fresh including new bed packages, chairs, lighting, granite counter tops, flat screen televisions, new carpet and draperies. We hope you will continue to choose the Best Western Durango Inn and Suites for all your future travels to Durango as we appreciate your business so very much.
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Oklahoma City, Oklahoma
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 7, 2013

We really enjoyed our stay, so much that we kept adding additional nights. We stayed in a suite that had a lot of room, two rooms, microwave and small refrigerator and separate A/C units for bedroom and living area. The breakfast could be better and it was the same for the entire stay. The staff, including the cleaning staff, were extremely nice, knowledgeable about the area and helpful. We would definitely stay here on our next visit.

Room Tip: We would recommend a suite close to the stairways.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 13, 2013
We are grateful for your review and equally thankful for the extension of your visit! We are thrilled you enjoyed your stay with us and although we have given careful thought to our breakfast offerings, we had not stopped to consider the monotony of items for a guest staying for an extended period of time. Thanks for the terrific input. We will consider this! Good point. Thank you for your comments on the staff and friendliness. They work very, very hard and are passionate about out guests. The so appreciate the recognition. We look forward to seeing you again soon.
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Albuquerque, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 1, 2013

Within a half mile to the train station. Easy to enter and depart highway from and to the motel. Friendly and helpful staff. Excellent breakfast offerings. Clean and comfortable room with quality toiletries. Smallish counter space, but adequate. Quiet and accommodating parking areas. Nice lawn area in back in case you wanted to stroll or play outside. Didn't use the pool, but it looked nice. Sound travels a bit through the doors from the joining room. Laundry facilities are available. Good, safe-feeling place to stay.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 13, 2013
We loved the details your provided in your review. Thank you so much. We are thankful you enjoyed your stay and hope we will see you again and often in our neck of the woods, and that your choice of lodging will continue to be the Best Western Durango Inn and Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Durango Inn & Suites

Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 30 Hotels in Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Durango Inn & Suites 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Durango Hotel Durango
Best Western Durango Inn And Suites
Durango Best Western

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