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“Durango in fall” 4 of 5 stars
Review of BEST WESTERN Durango Inn & Suites

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BEST WESTERN Durango Inn & Suites
2.5 of 5 Hotel   |   21382 US Hwy 160 W, Durango, CO 81301-6857   |  
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Ranked #13 of 30 Hotels in Durango
Albuquerque, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Durango in fall”
4 of 5 stars Reviewed October 1, 2013

Within a half mile to the train station. Easy to enter and depart highway from and to the motel. Friendly and helpful staff. Excellent breakfast offerings. Clean and comfortable room with quality toiletries. Smallish counter space, but adequate. Quiet and accommodating parking areas. Nice lawn area in back in case you wanted to stroll or play outside. Didn't use the pool, but it looked nice. Sound travels a bit through the doors from the joining room. Laundry facilities are available. Good, safe-feeling place to stay.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 13, 2013
We loved the details your provided in your review. Thank you so much. We are thankful you enjoyed your stay and hope we will see you again and often in our neck of the woods, and that your choice of lodging will continue to be the Best Western Durango Inn and Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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282 reviews from our community

Traveler rating
    79
    113
    59
    17
    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Colorado Springs, Colorado, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 29, 2013

No complaints about this hotel - clean, comfortable, convenient location and dog-friendly. Close to the train depot and the biggest dog park these travelers have ever seen! We will stay there again if we find ourselves back in Durango.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 13, 2013
Thank you so much for your review. We recognize it takes time and effort to provide feedback and we are grateful for your taking the time to do so. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 24, 2013

We were traveling by motorcycle and had to call for directions. Dustin got us to the hotel and was sooo very pleasant to meet at the front desk. Loved this Best Western because it has a great Mexican Restaurant and a BAR! After 12 days of travel almost home to Denver this was an awesome break from the road.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, September 26, 2013
Thank you for taking the time to submit a review. Our staff appreciate, so much, when guests recognize their efforts and dedication to customer service and providing a terrific experience. We recognize that submitting input take time. Thank you. We look forward to seeing you again.
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Las Vegas, United States
1 review
5 of 5 stars Reviewed September 21, 2013

As member of Best Western, our room was upgraded the moment we walked in by a kind, courteous and professional gentleman named Dustin. The level of his customer service is not only reminiscent of, but surpasses that of an era long since gone. They are located next door to a descent restaurant. In addition, they have a large, 12 person spa that was extremely relaxing. The rooms were clean and the bed was comfortable. We had a balcony that afforded us the opportunity to enjoy the cool night air. I would definitely stay there again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, September 23, 2013
Thank you for your review. We are glad you enjoyed your stay. We will share your comments with Dustin. We feel very fortunate to have him on our staff. We truly goes above and beyond to take good care of our guests. In addition, we will share you feedback with housekeeping as well. They enjoy knowing that their efforts are appreciated. We look forward to seeing you again.
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Pueblo Colorado
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 21, 2013

This is an older motel, but has been upgraded as much as possible. The room was quiet even though it is located on the highway that goes to Mesa Verde and is really busy. The motel has surprisingly nice grounds in the back with a patio near the hot tub which is also a nice place to eat breakfast. Location is easily accessible to historic downtown.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, September 23, 2013
We are thrilled you enjoyed your stay. Thank you for taking the time to submit a review. We are glad you enjoyed the grounds. It is something that sets us apart from others. Thank you so much for your feedback. We are hoping to see you again soon.
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Chicago, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 21, 2013

Dustin, the night manager, was very helpful in arranging our stay and recommending a place to eat. He recommended a Himalayan restaurant that was superb. He also made our stay ij the hotel extremely comfortable.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, September 23, 2013
We are so grateful for your input and recognition. Dustin works hard at what he does and we are so thankful to have him on staff. We look forward to seeing you again. Thank you for taking the time to submit this valuable review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 18, 2013

Excellent location.On the road out of town (on the way to Mesa verde), yet very close -almost walking distance to downtown and the river walk. Would have rated the motel higher, except that everything seems old and tired. For a half day the toilet wouldn't flush; we had to keep filling the tank with water; obviously the fill valve needed to be replace. I guess the desk sent a handyman. But because the problem was intermittent the valve was never replaced. So the next guest probably had the same misfortune. Breakfast was better than average.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review, October 13, 2013
Thank you for your review. Sounds like we dropped the ball. We are so sorry. Indeed your toilet should have been fixed and fixed right the first time. We really appreciate your review and regret you felt our facility to be old and tired. Many dollars have been invested in upgrades and improvements and we continue, year round, to keep sprucing up. We will perhaps, look into those items that provide more of a WOW factor in leaving a more favorable impression. To date, we have installed new carpet, granite counter tops, flat screen TV's, new bed packages, all new lighting, draperies and have almost completed the installation of new chairs. Thank you so much for your input! So valuable.....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Durango Inn & Suites

Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 30 Hotels in Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Durango Inn & Suites 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Durango Hotel Durango
Best Western Durango Inn And Suites
Durango Best Western

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