My sister and I stayed here for 2 nights based on TripAdvisor reviews. The rooms are good, comfortable bed and the location is great if you don't want to drive to go out for dinner, etc. The stay was ruined for me by the young man at the front desk. He was not friendly in the slightest and I got the distinct impression he was put out by our arrival. I am an asthmatic and had forgotten to take my puffer that morning, and began coughing while checking in. Although I moved away from the desk and covered my mouth, I received a very curt 'excuse you' from the desk clerk. I was going to explain to him I wasn't contagious, etc, but couldn't be bothered when I saw him glaring at me. He didn't telll us that our rooom had an internal door and we spent ages walking around the outside of the hotel looking for our room. He didn't offer any information about the hotel at all, or parking,etc We ended up parking in an area that stated clearly that if our parking voucher from the hotel was not displayed on the dash cars would be towed away. When I went back inside to ask for one I was told I didn't need one. When I pointed out the signage he told me to just stick one of their business cards on the dash. It was only a number of small incidents, but it was our first contact with staff at the hotel and it coloured the whole stay there. There are numerous places to stay in Durango and I myself will be trying them out when I next visit, rather than returning to this hotel. I do have to mention that other staff we encountered during the stay were friendly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.