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“Sorry, We can't help You?!!” 1 of 5 stars
Review of Wyndham Durango

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Wyndham Durango
4.0 of 5 Condominium   |   401 E 2nd Ave, Durango, CO 81301 (Formerly Fairfield)   |  
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GreenLeadersBronze level
Albuquerque, New Mexico
1 review
“Sorry, We can't help You?!!”
1 of 5 stars Reviewed June 1, 2014

Booked the hotel with another couple back in January for the Iron Horse Classic Bike Race in May. When we arrived at the Hotel around 6pm, the receptionist could not find us on the registry. She called her manager, and after 45 mins the manager stated that the hotel had been overbooked and that both rooms had been relocated to the Holiday Inn on the other side of town. There was nothing they could do for us because they “are booked up”. We were able to find another room across the parking lot at the Best Western. When we were returning from dinner later that night, we noticed that there was a different receptionist around 1030 that night. We stopped in and asked if they had any vacancy….”Of course we do, would you like a room?” Not good. Never staying there! Got a full refund 7 days later after 3 phone calls.

Room Tip: Go across the parking lot to the Best Western. Free drink coupons and breakfast. The pool is actuall...
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  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshana B, Manager at Wyndham Durango, responded to this review, June 3, 2014
We are so disappointed to hear your interaction with the resort staff did not meet your expectations. Our Resort was overbooked durning this time frame. The booking engine that you booked through did reserve rooms for you at the Holiday Inn. Wyndham Durango does not have a 24 hour desk and closes nightly at 9:00pm. I can assure you that our resort was at 100% occuapancy. We apologize for the inconvenience you experienced and try our best to reach out to our guest when there are changes to thier reservations.
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43 reviews from our community

Traveler rating
    8
    23
    8
    1
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Southwest Harbor, Maine
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 20, 2013

My fiance and I recently stayed at the Wyndham for a week. We loved the size of the rooms, great living room/kitchen area and the bedroom off of the living room which was perfect size. The unit was perfect for the two of us! The kitchen had pretty much everything we needed, and when we needed other things the front desk had them in stock. The front desk was very friendly! I work at a hotel as well, and always expect friendly staff during the entire stay- and the staff was excellent!

The hotel was perfect location to the downtown area where shops and restaurants are located. Loved the Wyndham!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio Rancho
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 15, 2013

We just got back from a 4 day stay. The unit is the size of a hotel room with another small room for a bedroom. The hotel room portion of the room has a livingroom, full (small) kitchen and dining table in one room. It also has a sofa bed that would make it hard to get around when opened. It is only a 1 block walk to the Durango/Silverton Narrow Gauge Railroad. It is also located in an area that makes walking to many of Durango's sights very easy. Plenty of quaint shops and restaurants within 3 blocks of the unit. The unit has a 24 hour laundry and exercise room. They also have 2 jacuzzi's on the roof. The Best Western, which is directly across the street, allows Wyndham guests to use there pool. The units are older and small and I would recommend getting more than one unit if there are more than 2 people, however, it will accommodate 4 people. If you stay at Wyndhams or Worldmarks this resort will be much smaller.

Room Tip: You will want to request an end room because they have a window in the dining area. As far as I kno...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lamesa
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 6, 2013

Wyndham Durango is a small resort made from an older hotel. Wyndham did a wonderful job in restoring the property and it is very nice. Rooms are rather small but are OK for a shorter stay or if you don't mind being in a smaller, but acceptable, room. Stayed on the 2nd floor and the little seating area there is just great. Nice furniture suited for the area and very roomy. Kitchen has a small apartment size range/oven, microwave, toaster, coffeemaker etc.- it's just small.

The things that make this resort great are its location; within walking distance of old town shops and the train station and the staff. The folks working at the resort are just super. Friendly, accommodating and helpful - they are just great. Compared to most locations in Durango you won't go wrong here.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exton, Pennsylvania
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 13, 2013

Small resort, right in town. Rooms were just right for my husband and I. Staff was extremely friendly and willing to please. Can't beat the town - good food, lots of great shops. Resort is right near the train station/museum, which was interesting. We drove the million dollar highway, which was beautiful.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, CLUB WYNDHAM Social Media Team at Wyndham Durango, responded to this review, October 16, 2013
Thank you for providing such great feedback and information about the area. We are glad you enjoyed the resort accommodations and staff. We hope you come back to visit!
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Joshua
Top Contributor
135 reviews 135 reviews
27 hotel reviews
Reviews in 49 cities Reviews in 49 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed October 2, 2013

Wyndham Durango is a centrally located resort. You can park for free as a guest. And it is an easy 5 minute walk to the train station - where you can ride the historic Durango-Silverton Narrow Gauge Railroad- so don't pay the $7 for parking at the Railroad station which is across the RR tracks near McDonalds. It was a nice, clean resort - not a bad room in there. There were a few things not up to snuff, though - a light bulb or two that was out and the broken chain that locked the glass balcony door. Overall a very enjoyable stay. it was close enough to walk to the main downtown restaurant area.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, CLUB WYNDHAM Social Media Team at Wyndham Durango, responded to this review, October 24, 2013
Hi Delbe,

Thank you for providing this great feedback including some helpful parking tips for future guests. We are glad you enjoyed the resort location and convenience. We appreciate the information regarding the maintenance issues you encountered in your unit, as we are always looking for ways to improve. We hope you come back to visit for another relaxing vacation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbine, Kansas
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 13, 2013

Rooms are small but very nice. We will consider getting two rooms next time for our family of four. Check in was quick and information given was concise and useful. Loved having two real hot tubs on roof to use. Wish they didn't kick you out of the pool and hot tubs at 9 pm. Nice being able to walk to restaurants, shops, and the train. I gave the sleep quality only an average rating since you are right next to the train depot with all the noises of awaking trains.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Durango

Address: 401 E 2nd Ave, Durango, CO 81301 (Formerly Fairfield)
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #8 of 20 Specialty Lodging in Durango
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Durango 4*
Number of rooms: 36
Reservation Options:
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Also Known As:
Wyndham Durango Hotel Durango
Durango Wyndham

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