Booked the hotel with another couple back in January for the Iron Horse Classic Bike Race in May. When we arrived at the Hotel around 6pm, the receptionist could not find us on the registry. She called her manager, and after 45 mins the manager stated that the hotel had been overbooked and that both rooms had been relocated to the Holiday Inn on the other side of town. There was nothing they could do for us because they “are booked up”. We were able to find another room across the parking lot at the Best Western. When we were returning from dinner later that night, we noticed that there was a different receptionist around 1030 that night. We stopped in and asked if they had any vacancy….”Of course we do, would you like a room?” Not good. Never staying there! Got a full refund 7 days later after 3 phone calls.
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- Also Known As:
- Wyndham Durango Hotel Durango
- Durango Wyndham